Automated satisfaction measurement for web search
First Claim
1. A method for obtaining predicted user satisfaction data regarding the performance of a search mechanism which provides search results in response to user queries, comprising:
- storing at least one predictive pattern for predicting user satisfaction with said provided search results from data regarding user behavior in response to a query; and
applying said predictive pattern to at least one element of context-based user behavior data, said elements of context-based user behavior data comprising a performed query;
provided search results; and
user behavior data.
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Accused Products
Abstract
Context-based user behavior data is collected from a search mechanism. This data includes, for a given query, user feedback (implicit and explicit) on the query and context information on the query. A predictive pattern is applied to the context-based user behavior data in order to produce predicted user satisfaction data. Data mining techniques may be used to create and improve one or more predictive patterns. Predicted user satisfaction data can be used to monitor or improve search mechanism performance, via a display reporting the performance or identification of any queries with a shared characteristic and sub-par user satisfaction. A dynamically-improving search mechanism uses the predicted user satisfaction data to improve the performance of the search mechanism.
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Citations
26 Claims
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1. A method for obtaining predicted user satisfaction data regarding the performance of a search mechanism which provides search results in response to user queries, comprising:
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storing at least one predictive pattern for predicting user satisfaction with said provided search results from data regarding user behavior in response to a query; and
applying said predictive pattern to at least one element of context-based user behavior data, said elements of context-based user behavior data comprising a performed query;
provided search results; and
user behavior data. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A system for obtaining predicted user satisfaction data regarding the performance of a search mechanism which provides search results in response to user queries, comprising:
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storage for storing at least one predictive pattern for predicting user satisfaction with a said provided search results from data regarding user behavior in response to a query; and
data mining apparatus for applying said predictive pattern to at least one element of context-based user behavior data, said elements of context-based user behavior data comprising a performed query;
provided search results; and
user behavior data. - View Dependent Claims (11, 12, 13, 14, 15, 16, 17)
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18. A method for real-time optimization of a search mechanism which provides search results in response to user queries, comprising:
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storing at least one predictive pattern for predicting user satisfaction with a said provided search results from data regarding user behavior in response to a query;
applying said predictive pattern to at least one element of context-based user behavior data, said elements of context-based user behavior data comprising a performed query;
provided search results; and
user behavior data;
modifying said search mechanism based on the result of said application of said predictive pattern. - View Dependent Claims (19, 20, 21)
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22. A system for real-time optimization of a search mechanism which provides search results in response to user queries, comprising:
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storage for storing at least one predictive pattern for predicting user satisfaction with said provided search results from data regarding user behavior in response to a query;
data mining apparatus for applying said predictive pattern to at least one element of context-based user behavior data, said elements of context-based user behavior data comprising a performed query;
provided search results; and
user behavior data; and
dynamic search mechanism modifier for modifying search mechanism based on the result of said application of said predictive pattern. - View Dependent Claims (23, 24)
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25. A system for real-time optimization of a search mechanism which provides search results in response to user queries, comprising:
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means for storing at least one predictive pattern for predicting user satisfaction with said provided search results from data regarding user behavior in response to a query; and
means for applying said predictive pattern to at least one element of context-based user behavior data, said elements of context-based user behavior data comprising a performed query;
provided search results; and
user behavior data. - View Dependent Claims (26)
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Specification