Integrated automated analysis and repair
First Claim
1. An integrated diagnosis, repair and invoicing system comprising:
- a technician terminal including means for displaying a plurality of inspection screens, means for inputting inspection results;
means, coupled to the technician terminal, for generating an inspection report in response to the inspection results;
a point-of-sale terminal coupled to the technician terminal;
means, coupled to the point-of-sale terminal, for generating a cost estimate report in response to the generation of the inspection report;
a database system coupled to the technician terminal and to the point-of-sale terminal, the data base system comprising a specifications database comprising specifications;
means, coupled to the database system, for comparing the specifications with the inspection results; and
means, coupled to the means for comparing, for generating the inspection report in response to the means for comparing.
1 Assignment
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Accused Products
Abstract
An integrated highly automated analysis system employs a technician terminal for displaying a plurality of inspection screens, and for entering inspection results. The system generates an inspection report after the inspection results have been input. A point-of-sale terminal is coupled to the technician terminal, and the system further generates a cost estimate report in response to the generation of the inspection report and also generates an invoice report. The system includes a plurality of databases, including an inspection guideline database, a specifications database (containing specifications), a customer/inspection database (containing prior inspection records), and a parts catalog database (containing part numbers and part costs).
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Citations
29 Claims
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1. An integrated diagnosis, repair and invoicing system comprising:
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a technician terminal including means for displaying a plurality of inspection screens, means for inputting inspection results;
means, coupled to the technician terminal, for generating an inspection report in response to the inspection results;
a point-of-sale terminal coupled to the technician terminal;
means, coupled to the point-of-sale terminal, for generating a cost estimate report in response to the generation of the inspection report;
a database system coupled to the technician terminal and to the point-of-sale terminal, the data base system comprising a specifications database comprising specifications;
means, coupled to the database system, for comparing the specifications with the inspection results; and
means, coupled to the means for comparing, for generating the inspection report in response to the means for comparing. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13)
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14. In an integrated diagnosis, repair and invoicing system, a method including:
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selecting a make and model of a system being inspected using a first computer system;
retrieving a measurement/specification for the system being inspected, having been selected, from a measurements/specifications database;
prompting a user of the first computer system to conduct an inspection of the system being inspected and to enter an inspection result into the first computer system;
comparing the inspection result with the measurement/specification, having been retrieved, so as to determine whether the inspection result is outside a first prescribed tolerance of the measurement/specification, having been retrieved;
generating an inspection report that indicates whether the inspection result is outside the first prescribed tolerance of the measurement/specification;
communicating the inspection report to a second computer system; and
generating a cost estimate report in the event the inspection result is outside the first prescribed tolerance of the measurement/specification, the cost estimate report indicating an expected cost of repair. - View Dependent Claims (15, 16, 17, 18)
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19. An integrated inspection system comprising:
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output means;
a computer coupled to the output means, the computer including means for causing output information to be output through the output means;
input means for inputting input information into the computer, the input means being coupled to the computer;
a database system coupled to the computer, the data base system comprising a specifications database comprising specifications;
means for comparing the specifications with the input information;
means for generating an inspection report in response to the means for comparing; and
the database system further comprising a repair manual database comprising instructions for making selected repairs;
means for signaling the output means to output the instructions through the output means. - View Dependent Claims (20, 21, 22, 23, 24, 25, 26, 27, 28, 29)
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Specification