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Trouble ticket assignment

  • US 20050131943A1
  • Filed: 12/12/2003
  • Published: 06/16/2005
  • Est. Priority Date: 12/12/2003
  • Status: Active Grant
First Claim
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1. A trouble ticket handling system, comprising:

  • login logic operable to log a user into a plurality of trouble ticket systems;

    a monitoring device operable to poll the plurality of trouble ticket systems comprising a plurality of open trouble tickets; and

    user interface logic operable to enable the user to automatically load a proper trouble ticket from any of the plurality of open trouble tickets at the plurality of trouble ticket systems.

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