Trouble ticket assignment
First Claim
Patent Images
1. A trouble ticket handling system, comprising:
- login logic operable to log a user into a plurality of trouble ticket systems;
a monitoring device operable to poll the plurality of trouble ticket systems comprising a plurality of open trouble tickets; and
user interface logic operable to enable the user to automatically load a proper trouble ticket from any of the plurality of open trouble tickets at the plurality of trouble ticket systems.
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Abstract
A trouble ticket handling system is provided. The system typically includes a login logic, a monitoring device, and a user interface logic. The login logic typically operates to log a user into several trouble ticket systems. The monitoring device typically polls the trouble ticket systems for open trouble tickets. The user interface logic enables the user to automatically load a proper trouble ticket from any of the open trouble tickets in the trouble ticket systems. Methods and other systems are also provided.
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Citations
47 Claims
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1. A trouble ticket handling system, comprising:
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login logic operable to log a user into a plurality of trouble ticket systems;
a monitoring device operable to poll the plurality of trouble ticket systems comprising a plurality of open trouble tickets; and
user interface logic operable to enable the user to automatically load a proper trouble ticket from any of the plurality of open trouble tickets at the plurality of trouble ticket systems. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18)
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19. A method of assigning trouble tickets, comprising the steps of:
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periodically polling a plurality of trouble ticket systems for at least one trouble ticket associated with a support center;
sorting said at least one trouble ticket with a plurality of previously received trouble tickets;
storing a plurality of sorted trouble tickets in a memory device;
receiving a request for a trouble ticket from a technician at the support center; and
providing the technician with a proper trouble ticket from the plurality of sorted trouble tickets. - View Dependent Claims (20, 21, 22, 23, 24, 25, 26, 27, 28, 29, 30, 31, 32)
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33. A computer readable medium having a program for assigning a trouble ticket to a responsible technician, the program operable to perform the steps of:
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periodically polling a plurality of trouble ticket systems for at least one trouble ticket associated with a support center;
sorting said at least one trouble ticket with a plurality of previously received trouble tickets responsive to a tracking key and time stamp included with each of the trouble tickets;
storing a plurality of sorted trouble tickets in a memory device;
receiving a request for a trouble ticket from a technician at the support center; and
assigning the technician to a proper trouble ticket from the plurality of sorted trouble tickets. - View Dependent Claims (34, 35, 36, 37, 38, 39, 40, 41, 42, 43, 44, 45, 46, 47)
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Specification