Management of guest services

• US 20050135589A1
• Filed: 12/22/2003
• Published: 06/23/2005
• Est. Priority Date: 12/22/2003
• Status: Abandoned Application

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Creamer, Thomas E., Moore, Victor S., Katz, Neil, Lozinski, Zygmunt A.
• Application Number:
  US10/744,248
• Publication Number:
  US 20050135589A1
• Time in Patent Office: Days
• US Class Current: 379/201.120
• CPC Class Codes: H04M 2242/22 Automatic class or number identification arrangements
• CPC Class Codes: H04M 3/42042 Notifying the called party of information on the calling party details within substation equipment H04M1/57, signalling details H04Q3/72
• CPC Class Codes: H04M 3/42153 by subscriber

Abstract

A method and apparatus for managing guest services to a telephone subscriber using identifying information provided through the PSTN to a guest services management center. In accordance with the present invention, a guest services management method can include telephonically connecting a guest to a guest services management system. Identifying information for the guest can be provided to the guest can be provided to the guest services management system externally to the telephonic connection. Consequently, management instructions received thought the telephonic connection for provisioned guest services for the guest can be processed using the identifying information provided externally to the telephonic connection.

Claims

1. A guest services management method comprising:

telephonically connecting a guest to a guest services management system;

providing identifying information for said guest to said guest services management system externally to said telephonic connection; and

,

processing management instructions received through said telephonic connection for provisioned guest services for said guest using said identifying information provided externally to said telephonic connection.

2. The method of claim 1, further comprising the step of authenticating access to said guest services management system using said identifying information.

3. The method of claim 1, wherein said processing step comprises the step of processing an instruction to extend a provisioned guest service for said guest.

4. The method of claim 1, wherein said processing step further comprises the step of querying an enterprise application for managing guest service management instructions using said identifying information.

5. A machine readable storage having stored thereon a computer program for guest services management, the computer program comprising a routine set of instructions which when executed by a machine cause the machine to perform the steps of:

telephonically connecting a guest to a guest services management system;

providing identifying information for said guest to said guest services management system externally to said telephonic connection; and

,

processing management instructions received through said telephonic connection for provisioned guest services for said guest using said identifying information provided externally to said telephonic connection.

6. The machine readable storage of claim 5, further comprising the step of authenticating access to said guest services management system using said identifying information.

7. The machine readable storage of claim 5, wherein said processing step comprises the step of processing an instruction to extend a provisioned guest service for said guest.

8. The machine readable storage of claim 5, wherein said processing step further comprises the step of querying an enterprise application for managing guest service management instructions using said identifying information.