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Guest services management system and method

  • US 20050135591A1
  • Filed: 12/22/2003
  • Published: 06/23/2005
  • Est. Priority Date: 12/22/2003
  • Status: Abandoned Application
First Claim
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1. A guest services management method comprising the steps of:

  • receiving a telephone call from a guest through a public switched telephone network (PSTN) linkage;

    retrieving identifying information for said guest through a data communications network linkage without identifying said guest using data derived from said telephone call;

    correlating said retrieved identifying information with said telephone call; and

    , authenticating access to manage guest services through said PSTN linkage based upon said identifying information.

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