Return centers with rules-based dispositioning of merchandise
First Claim
Patent Images
1. A method for processing returned items of merchandise;
- comprising the steps of;
receiving a returned item at a return center;
accessing one or more return rules of a merchant associated with the item; and
processing the return in accordance with the return rules.
8 Assignments
0 Petitions
Accused Products
Abstract
The present invention provides a method and system for processing returns at a return center. The return center accesses return rules of a merchant associated with an item of merchandise that has been returned by a customer. The item is then processed according to one or more of the return rules. The processing may include determining the eligibility of the return, notification to a merchant associated with the return, crediting of an account associated with the customer, and/or subsequent disposition of the return.
91 Citations
23 Claims
-
1. A method for processing returned items of merchandise;
- comprising the steps of;
receiving a returned item at a return center;
accessing one or more return rules of a merchant associated with the item; and
processing the return in accordance with the return rules. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19)
- comprising the steps of;
-
20. A merchandise return system for use by a return center, comprising a computer system programmed to:
-
receive data identifying a returned item received at the return center;
access one or more return rules of a merchant associated with the item; and
provide information for processing the return in accordance with the return rules. - View Dependent Claims (21)
-
-
22. A computer product for facilitating merchandise returns, the computer product having instructions for:
-
receiving data identifying a returned item received at the return center;
accessing one or more return rules of a merchant associated with the item; and
providing information for processing the return in accordance with the return rules. - View Dependent Claims (23)
-
Specification