Information technology enterprise manager

• US 20050138074A1
• Filed: 12/22/2003
• Published: 06/23/2005
• Est. Priority Date: 12/22/2003
• Status: Abandoned Application

• Current Assignee: BladeLogic Incorporated (KKR & Co., Inc.)
• Original Assignee: ITM Software Corp. (KKR & Co., Inc.)
• Inventors: O'Connor, Stephen J., Niermann, Thomas M.
• Application Number:
  US10/745,892
• Publication Number:
  US 20050138074A1
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling

Abstract

This document discusses, among other things, an information technology (IT) enterprise manager system. In one example, the system includes data groups organized into IT Services, IT Resources, and IT Consumers data groups. The IT Resources data group may include one or more of an IT Applications data group, an IT Assets data group, an IT Staff Data group, and an IT Vendors data group. The IT Consumers data group may include one or both of a Business Processes data group and an IT Clients data group. Information in one data group may use a link to other information in another data group. In one example, the system provides tools and methods for managing a portfolio IT projects through various phases of their lifecycles, such as during project definition, establishing a business case for the project, project design and implementation, and/or project wrap-up. For example, the system may provide user interface displays and report generation that permit the user to compare different projects, such as using business value, probability of success and/or other factors for performing the comparison.

Claims

1. A computer-implemented information technology (IT) enterprise management system comprising:

a computer-implemented relational database, the database including data entities organized into data groups, the data groups comprising;

an information technology (IT) services data group;

an IT resources data group; and

an IT consumers data group.

3. The system of claim 1, in which the IT consumers data group comprises at least one of:

a business processes data group; and

an IT clients data group.

4. The system of claim 1, wherein:

the IT resources data group comprises;

an IT applications data group;

an IT assets data group;

an IT staff data group; and

an IT vendors data group; and

wherein the IT consumers data group comprises;

a business processes data group; and

an IT clients data group.

5. The system of claim 4, wherein the data groups further comprise an IT Projects data group.

6. The system of claim 1, in which the IT applications data group includes information about at least one application.

7. The system of claim 6, in which the information about the at least one application includes an application vendor identifier linked to a vendor in the IT vendors data group.

8. The system of claim 6, in which the information about the at least one application includes at least one of an application identifier, an application descriptor, and an application status identifier.

9. The system of claim 6, in which the IT applications data group information about at least one application instance corresponding to the at least one application.

10. The system of claim 9, in which the information about the at least one application instance includes at least one of an application instance location identifier, an application instance release version, an application instance expected start date, and an application instance expected end date.

11. The system of claim 9, in which the information about the at least one application instance includes at least one of:

at least one application interface instance identifier that is linked to a respective application interface instance;

at least one business owner identifier that is linked to the IT consumers data group;

at least one sponsor identifier that is linked to the IT consumers data group;

at least one IT staff identifier that is linked to the IT staff data group;

at least one organizational unit identifier that is linked to the IT consumers data group;

at least one business process identifier that is linked to the IT consumers data group; and

at least one IT asset identifier that is linked to the IT assets data group.

12. The system of claim 1, in which the IT applications data group includes information about at least one application interface.

13. The system of claim 12, in which the information about the at least one application interface includes an application interface vendor identifier linked to a vendor in the IT vendors data group.

14. The system of claim 12, in which the information about the at least one application interface includes an application interface identifier and an application interface description.

15. The system of claim 12, in which the IT applications data group includes information about at least one application interface instance corresponding to the at least one application interface.

16. The system of claim 15, in which the information about the at least one application interface instance includes at least one of an application interface instance location identifier, an application interface instance release version, an application interface instance expected start date, and an application interface instance expected end date.

17. The system of claim 15, in which the information about the at least one application interface instance includes at least one of:

at least one application instance identifier that is linked to a respective application instance;

at least one business owner identifier that is linked to the IT consumers data group;

at least one sponsor identifier that is linked to the IT consumers data group;

at least one IT staff identifier that is linked to the IT staff data group;

at least one organizational unit identifier that is linked to the IT consumers data group; and

at least one IT asset identifier that is linked to the IT assets data group.

18. The system of claim 1, in which the IT assets data group information about at least one hardware asset.

19. The system of claim 18, in which the information about the at least one hardware asset includes an asset identifier.

20. The system of claim 18, in which the information about the at least one hardware asset includes at least one of:

an asset vendor identifier that is linked to at least one vendor in the IT vendors data group; and

a location identifier that is linked to the IT consumers data group.

21. The system of claim 18, in which the information about the at least one hardware asset includes at least one of an asset descriptor, a source descriptor, a tag identifier, a type identifier, a subtype identifier, a model identifier, a version identifier, an operating system version identifier, an IT function identifier, and a location identifier.

22. The system of claim 1, in which the IT consumers data group includes information about at least one business process.

23. The system of claim 22, in which the information about the at least one business process includes a business process identifier that identifies the at least one business process.

24. The system of claim 22, in which the information about the at least one business process includes at least one of a business process descriptor, a version descriptor, a functional group descriptor, a provider type descriptor, an importance level descriptor, a health descriptor, and a process type descriptor.

25. The system of claim 22, in which the information about the at least one business process includes at least one of:

at least one link to at least one other business process;

at least one sponsor that is linked to the IT consumers data group;

at least one application instance identifier that is linked to a respective application instance in the IT applications data group;

at least one organizational unit identifier that is linked to the IT consumers data group; and

at least one vendor identifier that is linked to the IT vendors data group.

26. The system of claim 1, in which the IT clients data group includes information about at least one client.

27. The system of claim 26, in which the IT clients data group includes information about at least one organizational unit.

28. The system of claim 27, in which the information about the at least one organizational unit includes an organizational unit identifier.

29. The system of claim 27, in which the information about the at least one organizational unit includes an organizational unit descriptor.

30. The system of claim 27, in which the information about the at least one organizational unit includes at least one of:

at least one link to at least one other organizational unit;

at least one IT staff identifier that is linked to the IT resources data group; and

at least one sponsor that is linked to at least one client.

31. The system of claim 27, in which the IT clients data group includes information about at least one objective associated with at least one of the organizational units.

32. The system of claim 31, in which the information about the at least one objective includes at least one of an objective identifier and an objective descriptor.

33. The system of claim 31, in which the information about the at least one objective includes at least one of:

at least one business owner identifier, that is linked to the IT consumers data group;

at least one parent organizational unit objective that is linked to at least one parent organization; and

at least one organizational unit that is linked to the at least one objective.

34. The system of claim 33, in which the information about the at least one objective includes at least one of a planned start date, a planned end date, an actual start date, and an actual end date.

35. The system of claim 26, in which the information about the at least one client includes at least one client identifier associated with the at least one client.

36. The system of claim 26, in which the information about the at least one client includes at least one of:

a manager identifier linked to at least one other client; and

an organizational unit identifier linked to at least one organizational unit.

37. The system of claim 36, in which the information about the at least one client includes at least one of a user name, a business title, an e-mail address, a contractor status identifier, an active employment status indicator, and an IT staff identifier.

38. The system of claim 1, in which the IT staff data group includes information about at least one IT staff member.

39. The system of claim 38, in which the information about the IT staff member includes at least one IT staff member identifier associated with the at least one IT staff member.

40. The system of claim 38, in which the information about the at least one IT staff member includes at least one of:

a manager identifier linked to at least one other IT staff member;

an organizational unit identifier linked to at least one organizational unit; and

an IT department identifier linked to at least one IT department.

41. The system of claim 38, in which the information about the at least one IT staff member includes at least one of a user name, a business title, an e-mail address, a contractor status identifier, an active employment status indicator, an IT staff identifier, a work location identifier, an IT group identifier, and an IT job function identifier.

42. The system of claim 1, in which the IT services data group includes information about at least one IT service.

43. The system of claim 42, in which the information about the at least one IT service includes at least one of an IT service identifier and an IT service descriptor.

44. The system of claim 42, in which the information about the at least one IT service includes at least one of an IT service class, an IT-service category, an IT service price, an IT service cost, and an IT service metric.

45. The system of claim 42, in which the information about the at least one IT service includes at least one vendor identifier that is linked to the IT vendors data group.

46. The system of claim 1, in which the IT vendors data group includes information about at least one IT vendor.

47. The system of claim 46, in which the information about the at least one IT vendor includes at least one of an IT vendor identifier and an IT vendor descriptor.

48. The system of claim 46, in which the information about the at least one IT vendor includes at least one of a vendor mapping identifier used by another database, a vendor type, a vendor IT function identifier, a vendor business status identifier, and vendor'"'"'s uniform resource locator.

49. The system of claim 46, in which the information about the at least one IT vendor includes at least one of:

at least one link to another IT vendor, which is related to the at least one IT vendor; and

at least one IT vendor owner, which is linked to at least one IT staff member responsible for relations with the at least one IT vendor.

50. The system of claim 46, in which the information about the at least one IT vendor includes information about at least one IT vendor contact that is associated with the at least one IT vendor.

51. The system of claim 50, in which the information about the at least one IT vendor contact that is associated with the at least one IT vendor includes at least one of:

an IT vendor contact identifier, an IT vendor contact descriptor, and an IT vendor contact information for communicating with the IT vendor contact.

52. The system of claim 1, further comprising a report generation engine operable to generate a report using the data entities and the organization into the data groups.

53. The system of claim 1, further comprising an IT projects data group including IT projects.

2. The system of claim i;

in which the IT resources data group comprises at least one of;

an IT applications data group;

an IT assets data group;

an IT staff data group; and

an IT vendors data group.

54. A method of managing information technology (IT) for an organization, the method comprising:

receiving and storing information in a computer-implemented relational database; and

organizing the information in data groups in the database, the data groups comprising;

an information technology (IT) services data group;

an IT resources data group; and

an IT consumers data group.

55. The method of claim 54, in which the IT resources data group comprises at least one of:

an IT applications data group;

an IT assets data group;

an IT staff data group; and

an IT vendors data group.

56. The method of claim 54, in which the IT consumers data group comprises at least one of:

a business processes data group; and

an IT clients data group.

57. The method of claim 54, in which the organizing the information into data groups in the database includes organizing the information into data groups comprising:

an information technology (IT) services data group;

an IT applications data group;

an IT assets data group;

an IT staff data group;

an IT vendors data group;

a business processes data group; and

an IT clients data group.

58. The method of claim 54, in which the receiving and storing information includes receiving and storing information about at least one of an IT application, an IT application instance, an IT application interface, and an IT application interface instance.

59. The method of claim 54, in which the receiving and storing information includes receiving and storing information about at least one organizational unit of the organization.

60. The method of claim 54, in which the receiving and storing information includes receiving and storing information about at least one organizational objective.

61. The method of claim 54, in which the receiving and storing information includes receiving and storing information about personnel in the organization.

62. The method of claim 61, in which the receiving and storing information about personnel in the organization includes distinguishing IT personnel from non-IT personnel.

63. The method of claim 54, in which the receiving and storing information includes receiving and storing information about at least one of an IT service class, an IT service category, an IT service price, an IT service cost, and an IT service metric.

64. The method of claim 54, further comprising generating a report using the information and the organization into the data groups.

65. A computer-readable medium including computer-executable instructions for performing a method of managing information technology (IT) for an organization, the method comprising:

receiving and storing information in a computer-implemented relational database; and

organizing the information in data groups in the database, the data groups comprising;

an information technology (IT) services data group;

an IT resources data group; and

an IT consumers data group.

66. The computer-readable medium of claim 65, further including computer-executable instructions for performing the method comprising:

organizing the information into the IT resources data group, in which the IT resources data group comprises at least one of;

an IT applications data group;

an IT assets data group;

an IT staff data group; and

an IT vendors data group.

67. The computer-readable medium of claim 65, further including computer-executable instructions for performing the method further comprising:

organizing the information into the IT resources data group, in which the IT resources data group comprises at least one of;

a business processes data group; and

an IT clients data group.

68. The computer readable medium of claim 65, further including computer-executable instructions for performing the method further comprising organizing the information into an IT projects data group.

69. A computer-readable medium having stored thereon a data structure comprising:

a first data group, including data about information technology (IT) services;

a second data group, including data about IT resources, the IT resources including at least one of IT software applications, IT hardware assets, IT staff and IT vendors;

a third data group, including data about IT consumers, the IT consumers including at least one of business processes and IT clients.

70. A network accessible computer-implemented information technology (IT) enterprise management system comprising:

a computer server, the server coupled to the network, the server including;

a computer-implemented relational database, the database including data entities organized into an organization of data groups, the data groups comprising;

an information technology (IT) services data group;

an IT-resources data group; and

an IT consumers data group.

71. The system of claim 70, further comprising a client computer, coupled to the network, the client including a user interface to receive information about the data entities from a user and to display information about the data groups.

72. The system of claim 71, further comprising at least one software module to store information in the organization of data groups in the database and to extract information from the organization of data groups in the database to display on the user interface.

73. A computer-implemented relational database, the database including data entities organized into data groups, the data groups comprising:

an information technology (IT) services data group;

an IT applications data group;

an IT assets data group;

an IT staff data group;

an IT vendors data group;

an business processes data group; and

an IT clients data group.

74. The database of claim 73, further comprising an IT Projects data group.

75. A computer-implemented information technology (IT) enterprise management system comprising:

a computer-implemented relational database, the database including data entities organized into data groups, the data groups comprising;

an information technology (IT) services data group;

an IT resources data group; and

an IT consumers-data group; and

a software module for using the database, the software module including a report generation engine.

76. A computer-implemented information technology (IT) enterprise management system comprising:

a computer-implemented relational database, the database including data entities organized into data groups, the data groups comprising;

an information technology (IT) services data group;

an IT resources data group; and

an IT consumers data group; and

an IT project portfolio management software module operative to use the database to manage a portfolio of IT projects.

77. A method of creating a computer-implemented database for information technology (IT) management in an organization, the method comprising:

storing an inventory of at least one of software applications and instances of the software applications in the database;

storing an inventory of at least one of software application interfaces and instances of the software application interfaces in the database;

storing an inventory of IT hardware assets in the database;

storing an inventory of business processes in the database;

storing an inventory of IT clients in the database;

storing information about organizational units of the organization in the database;

storing information about IT staff members of the organization in the database;

storing information about IT services to the organization in the database; and

storing information about IT vendors to the organization in the database.

78. The method of claim 77, further comprising creating at least one link between at least one of the following:

at least one of the software applications and at least one of the IT vendors;

at least one of the software application instances and at least one of the IT vendors;

at least one of the software application interfaces and at least one of the IT vendors;

at least one of the software application interface instances and at least one of the IT vendors;

at least one of the software application instances and at least one of the IT clients;

at least one of the software application interface instances and at least one of the IT clients;

at least one of the software application instances and at least one of the IT staff members;

at least one of the software application interface instances and at least one of the IT staff members;

at least one of the software application instances and at least one of the organizational units; and

at least one of the software application interface instances and at least one of the organizational units.

79. The method of claim 77, further comprising creating at least one link between at least one of the following:

at least one of the IT hardware assets and at least one of the IT vendors;

at least one of the IT hardware assets and at least one of the IT clients;

at least one of the IT hardware assets and at least one of the IT staff;

at least one of the IT hardware assets and at least one of the IT clients; and

at least one of the IT hardware assets and at least one of the organizational units.

80. The method of claim 77, further comprising creating at least one link between at least one of the following:

at least one business process and at least one other business process;

at least one business process and at least one IT client deemed to own the at least one business process;

at least one business process and at least one organizational unit;

at least one business process and at least one application instance; and

at least one business process and at least one IT vendor.

81. The method of claim 77, further comprising creating at least one link between at least one of the following:

at least one client and at least one other client;

at least one organizational unit and at least one other organizational unit; and

at least one organizational unit and at least one IT staff member.

82. The method of claim 77, further comprising:

storing information about at least one organizational objective in the database; and

creating a link between at least one of the following;

at least one organizational objective and at least one IT client;

at least one organizational objective and at least one other organizational objective; and

at least one organizational objective and at least one organizational unit.

83. The method of claim 77, further comprising creating a link between at least one of the following:

at least one IT vendor and at least one other IT vendor;

at least one IT vendor and at-least one IT vendor owner within the organization.