Real time mobile skill set information system

• US 20050138115A1
• Filed: 12/23/2003
• Published: 06/23/2005
• Est. Priority Date: 12/23/2003
• Status: Abandoned Application

• Current Assignee: Symbol Technologies, Inc. (Zebra Technologies Corporation)
• Original Assignee: Symbol Technologies, Inc. (Zebra Technologies Corporation)
• Inventors: Milosavljevic, Jovan, Llamas, Luis, Ubriaco, Charles P.
• Application Number:
  US10/745,274
• Publication Number:
  US 20050138115A1
• Time in Patent Office: Days
• US Class Current: 709/203
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: H04L 51/04 Real-time or near real-time messaging, e.g. instant messaging [IM]
• CPC Class Codes: H04L 67/289 Intermediate processing functionally located close to the data consumer application, e.g. in same machine, in same home or in same sub-network
• CPC Class Codes: H04L 67/30 Profiles
• CPC Class Codes: H04L 67/51 Discovery or management thereof, e.g. service location protocol [SLP] or web services
• CPC Class Codes: H04L 67/535 Tracking the activity of the user network monitoring arrangements H04L43/00; recording of computer activity G06F11/34
• CPC Class Codes: H04L 9/40 Network security protocols

Abstract

Systems and methods for supplying information from live experts to users in real time are provided. The system includes a main host computer and data terminals for capturing data from an item related to desired information by users. The main computer connects with a network environment to assess status of experts who are also logged on to the network. The data terminal receives contact information for experts who are ready and available and can be contacted to obtain real time information.

Claims

16-1. The method of claim 16 further comprising contacting the live expert by the user through the network.

20. A system that provides real-time information to a user comprising:

input means for inputting a search topic by users, the input means interact with a host computer connected to a network with live experts logged thereon;

means for assessing status of the live experts; and

means for providing information related to, or received from the live experts to the user for a real time communication therebetween.