Enterprise asset management by a third party expert system

• US 20050138125A1
• Filed: 12/19/2003
• Published: 06/23/2005
• Est. Priority Date: 12/19/2003
• Status: Abandoned Application

• Current Assignee: Davies Consulting
• Original Assignee: Davies Consulting
• Inventors: Davis, Ethan, Recla, Hannah
• Application Number:
  US10/741,121
• Publication Number:
  US 20050138125A1
• Time in Patent Office: Days
• US Class Current: 709/206
• CPC Class Codes: G06Q 10/06 Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling

Abstract

A system and method to integrate an enterprise and an expert system in such a way that the expert system and the enterprise collaborate to both build and maintain the appropriate contact list and collect data regarding enterprise assets such as copiers, printers, and facsimile machines traditionally only available to the enterprise. Contacts by the expert system to the enterprise are minimized so that that enterprise is not unduly distracted by the important yet mundane task of collecting maintenance data. The expert system prepares and deploys an internet website having an associated datastore. An initial electronic message having a hypertext link to the expert system website is prepared by the expert system and delivered to a first enterprise contact. The electronic mail message is propagated thorough the enterprise, and additional enterprise contact information is reported by enterprise members using the hypertext link and the new enterprise contacts are recursively contacted with additional electronic messages. As targeted assets are located and information is gathered, the information is reported to the expert system through the web pages of the expert system website identified by hypertext links in the email, enabling the expert system to both efficiently collect and manage the data related to the targeted assets without significant foreknowledge of the enterprise infrastructure.

Claims

1. A system for collecting information for an expert system from an enterprise comprising:

an internet website, the website having an associated computer capable of interpreting website responses, the associated computer further enabled to send, receive, and store electronic message messages, the expert system having an information datastore capable of storing data collected from website responses, wherein the expert system;

identifies a first enterprise contact having a plurality of subordinates, identifies targeted assets of the enterprise, each targeted asset having associated targeted data,

identifies a first response time period,

formulates a first electronic message for distribution, the electronic message having a hypertext link to the website,

sends the first electronic message to the first enterprise contact,

wherein the first enterprise contact forwards the first electronic message to each subordinate,

wherein each subordinate optionally responds by activating the hypertext link within the first response time period, thereby transferring the subordinate to the website, wherein each responding subordinate uses the website to;

identify themselves,

acknowledge whether or not they are a proper respondant for the targeted data associated with at least one target asset,

transmit targeted data to the website,

wherein the expert system assigns an identification handle to each responding subordinate.

2. The system of claim 1 wherein the identification handle of the recipient of the first electronic email is included in the hypertext link, wherein the expert system automatically identifies respondents.

3. The system of claim 1 wherein the subordinate responds by entering the targeted data of the corresponding targeted asset using a form on the website.

4. The system of claim 1 wherein the subordinate responds by identifying a hardcopy document using a form on the website.

5. The system of claim 1 wherein the subordinate responds by identifying and uploading an electronic document using a form on the website.

6. The system of claim 1 wherein the first subordinate provides contact information including an electronic message address for zero or second subordinates, the second subordinates are subordinates of the first subordinate,

wherein each second subordinate is either accountable for one or more targeted assets or has subordinates who are accountable for one or more target assets,

wherein each second subordinate is a subordinate of the first subordinate,

wherein the expert system:

records the contact information in persistent media,

assigns an identification handle to each responding second subordinate,

sends a second electronic message to each second subordinate, wherein each second subordinate recursively becomes a first subordinate, wherein the electronic message submission and corresponding responses propogate throughout the enterprise until the first time period has expired.

7. The system of claim 2 wherein the subordinate responds by entering the targeted data of the corresponding targeted asset using a form on the website.

8. The system of claim 2 wherein the subordinate responds by identifying a hardcopy document using a form on the website.

9. The system of claim 2 wherein the subordinate responds by identifying and uploading an electronic document using a form on the website.

10. The system of claim 2 wherein the first subordinate provides contact information including an electronic message address for zero or second subordinates, the second subordinates are subordinates of the first subordinate,

wherein each second subordinate is either accountable for one or more targeted assets or has subordinates who are accountable for one or more target assets,

wherein each second subordinate is a subordinate of the first subordinate,

wherein the expert system:

records the contact information in persistent media,

assigns an identification handle to each responding second subordinate,

sends a second electronic message to each second subordinate, wherein each second subordinate recursively becomes a first subordinate, wherein the electronic message submission and corresponding responses propogate throughout the enterprise until the first time period has expired.

11. The system of claim 7 wherein the first subordinate provides contact information including an electronic message address for zero or second subordinates, the second subordinates are subordinates of the first subordinate,

wherein each second subordinate is either accountable for one or more targeted assets or has subordinates who are accountable for one or more target assets,

wherein each second subordinate is a subordinate of the first subordinate,

wherein the expert system:

records the contact information in persistent media,

assigns an identification handle to each responding second subordinate,

sends a second electronic message to each second subordinate, wherein each second subordinate recursively becomes a first subordinate, wherein the electronic message submission and corresponding responses propogate throughout the enterprise until the first time period has expired.

12. A method for collecting information for an expert system from an enterprise comprising the steps of:

associating an internet website with the expert system, the website having an associated computer capable of interpreting website responses, the associated computer further enabled to send, receive, and store electronic message messages,

the expert system having an information datastore capable of storing data collected from website responses,

identifying a first enterprise contact having a plurality of subordinates,

identifying targeted assets of the enterprise, each targeted asset having associated targeted data,

identifying a first response time period,

formulating a first electronic message for distribution, the electronic message having a hypertext link to the website,

sending the first electronic message to the first enterprise contact,

wherein the first enterprise contact forwards the first electronic message to each subordinate,

wherein each subordinate optionally responds by activating the hypertext link within the first response time period, thereby transferring the subordinate to the website, wherein each responding subordinate uses the website to;

identify themselves,

acknowledge whether or not they are a proper respondant for the targeted data associated with at least one target asset,

transmit targeted data to the website,

wherein the expert system assigns an identification handle to each responding subordinate.

13. The method of claim 12 wherein the identification handle of the recipient of the first electronic email is included in the hypertext link, wherein the expert system automatically identifies respondents.

14. The method of claim 12 wherein the subordinate responds by entering the targeted data of the corresponding targeted asset using a form on the website.

15. The method of claim 12 wherein the subordinate responds by identifying a hardcopy document using a form on the website.

16. The method of claim 12 wherein the subordinate responds by identifying and uploading an electronic document using a form on the website.

17. The method of claim 12 wherein the first subordinate provides contact information including an electronic message address for zero or second subordinates, the second subordinates are subordinates of the first subordinate,

wherein each second subordinate is either accountable for one or more targeted assets or has subordinates who are accountable for one or more target assets,

wherein each second subordinate is a subordinate of the first subordinate,

wherein the expert system:

records the contact information in persistent media,

assigns an identification handle to each responding second subordinate,

sends a second electronic message to each second subordinate, wherein each second subordinate recursively becomes a first subordinate, wherein the electronic message submission and corresponding responses propogate throughout the enterprise until the first time period has expired.

18. The method of claim 13 wherein the subordinate responds by entering the targeted data of the corresponding targeted asset using a form on the website.

19. The method of claim 13 wherein the subordinate responds by identifying a hardcopy document using a form on the website.

20. The method of claim 13 wherein the subordinate responds by identifying and uploading an electronic document using a form on the website.

21. The method of claim 13 wherein the first subordinate provides contact information including an electronic message address for zero or second subordinates, the second subordinates are subordinates of the first subordinate,

wherein each second subordinate is either accountable for one or more targeted assets or has subordinates who are accountable for one or more target assets,

wherein each second subordinate is a subordinate of the first subordinate,

wherein the expert system:

records the contact information in persistent media,

assigns an identification handle to each responding second subordinate,

sends a second electronic message to each second subordinate, wherein each second subordinate recursively becomes a first subordinate, wherein the electronic message submission and corresponding responses propogate throughout the enterprise until the first time period has expired.

22. The method of claim 18 wherein the first subordinate provides contact information including an electronic message address for zero or second subordinates, the second subordinates are subordinates of the first subordinate,

wherein each second subordinate is either accountable for one or more targeted assets or has subordinates who are accountable for one or more target assets,

wherein each second subordinate is a subordinate of the first subordinate,

wherein the expert system:

records the contact information in persistent media,

assigns an identification handle to each responding second subordinate,

sends a second electronic message to each second subordinate, wherein each second subordinate recursively becomes a first subordinate, wherein the electronic message submission and corresponding responses propogate throughout the enterprise until the first time period has expired.

23. A computer-readable medium for collecting information for an expert system from an enterprise comprising computer executable steps of:

associating an internet website with the expert system, the website having an associated computer capable of interpreting website responses, the associated computer further enabled to send, receive, and store electronic message messages,

the expert system having an information datastore capable of storing data collected from website responses,

identifying a first enterprise contact having a plurality of subordinates,

identifying targeted assets of the enterprise, each targeted asset having associated targeted data,

identifying a first response time period,

formulating a first electronic message for distribution, the electronic message having a hypertext link to the website,

sending the first electronic message to the first enterprise contact,

wherein the first enterprise contact forwards the first electronic message to each subordinate,

wherein each subordinate optionally responds by activating the hypertext link within the first response time period, thereby transferring the subordinate to the website, wherein each responding subordinate uses the website to;

identify themselves,

acknowledge whether or not they are a proper respondent for the targeted data associated with at least one target asset,

transmit targeted data to the website,

wherein the expert system assigns an identification handle to each responding subordinate.

24. The medium of claim 23 wherein the identification handle of the recipient of the first electronic email is included in the hypertext link, wherein the expert system automatically identifies respondents.

25. The medium of claim 23 wherein the subordinate responds by entering the targeted data of the corresponding targeted asset using a form on the website.

26. The medium of claim 23 wherein the subordinate responds by identifying a hardcopy document using a form on the website.

27. The medium of claim 23 wherein the subordinate responds by identifying and uploading an electronic document using a form on the website.

28. The medium of claim 23 wherein the first subordinate provides contact information including an electronic message address for zero or second subordinates, the second subordinates are subordinates of the first subordinate,

wherein each second subordinate is either accountable for one or more targeted assets or has subordinates who are accountable for one or more target assets,

wherein each second subordinate is a subordinate of the first subordinate,

wherein the expert system:

records the contact information in persistent media,

assigns an identification handle to each responding second subordinate,

sends a second electronic message to each second subordinate, wherein each second subordinate recursively becomes a first subordinate, wherein the electronic message submission and corresponding responses propogate throughout the enterprise until the first time period has expired.

29. The medium of claim 24 wherein the subordinate responds by entering the targeted data of the corresponding targeted asset using a form on the website.

30. The medium of claim 24 wherein the subordinate responds by identifying a hardcopy document using a form on the website.

31. The medium of claim 24 wherein the subordinate responds by identifying and uploading an electronic document using a form on the website.

32. The medium of claim 24 wherein the first subordinate provides contact information including an electronic message address for zero or second subordinates, the second subordinates are subordinates of the first subordinate,

wherein each second subordinate is either accountable for one or more targeted assets or has subordinates who are accountable for one or more target assets,

wherein each second subordinate is a subordinate of the first subordinate,

wherein the expert system:

records the contact information in persistent media,

assigns an identification handle to each responding second subordinate,

sends a second electronic message to each second subordinate, wherein each second subordinate recursively becomes a first subordinate, wherein the electronic message submission and corresponding responses propogate throughout the enterprise until the first time period has expired.

33. The medium of claim 29 wherein the first subordinate provides contact information including an electronic message address for zero or second subordinates, the second subordinates are subordinates of the first subordinate,

wherein each second subordinate is either accountable for one or more targeted assets or has subordinates who are accountable for one or more target assets,

wherein each second subordinate is a subordinate of the first subordinate,

wherein the expert system:

records the contact information in persistent media,

assigns an identification handle to each responding second subordinate,

sends a second electronic message to each second subordinate, wherein each second subordinate recursively becomes a first subordinate, wherein the electronic message submission and corresponding responses propogate throughout the enterprise until the first time period has expired.