Customer management system using IC cards

• US 20050140494A1
• Filed: 12/23/2004
• Published: 06/30/2005
• Est. Priority Date: 12/25/2003
• Status: Abandoned Application

• Current Assignee: Honda Motor Co., Ltd. (Honda Motor Company)
• Original Assignee: Honda Motor Co., Ltd. (Honda Motor Company)
• Inventors: Takakura, Keiji
• Application Number:
  US11/022,524
• Publication Number:
  US 20050140494A1
• Time in Patent Office: Days
• US Class Current: 340/5.600
• CPC Class Codes: G06Q 20/105 involving programming of a portable memory device, e.g. IC cards, "electronic purses"
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising

Abstract

A customer management system is composed of: an IC card, terminals respectively provided for branch offices, and a management server including a customer management database. The IC card includes a region for storing favorite office information indicating a favorite branch office(s). The terminals are each designed to program the IC card using a reader/writer to register a desired favorite branch office as one of the favorite branch office(s) within the favorite office information, and to transmit registration information representative of the desired favorite branch office to the management server. The management server is programmed to update the customer management database in response to the registration information so that the customer management database contains an association of a customer owning the IC card and the favorite branch office(s) indicated by the favorite office information.

Claims

1. A customer management system comprising:

an IC card;

a plurality of terminals respectively provided for branch offices;

a plurality of reader/writers respectively connected to said plurality of terminals; and

a management server including a customer management database, said management server being communicable with said plurality of terminals through a network,

wherein said IC card includes a region for storing favorite office information indicating at least one favorite branch office,

wherein said plurality of terminals are designed to write information indicative of a desired favorite branch office selected out of said plurality of branch offices onto said IC card using associated ones of said plurality of reader/writers to thereby register said desired favorite branch office as one of said at least one favorite branch office within said favorite office information, and to transmit registration information representative of said desired favorite branch office to said management server in response to completion of writing onto said IC card, and

wherein said management server is programmed to update said customer management database in response to said registration information so that said customer management database contains an association of a customer owning said IC card with said at least one favorite branch office indicated by said favorite office information.

2. The customer management system according to claim 1, wherein said plurality of terminals are programmed to provide a prompt to input a registration reason for said desired favorite branch office, and to transmit said registration reason to said management server, and

wherein said management server is programmed to update said customer management database in response to said registration reason received from relevant one(s) of said plurality of terminals.

3. The customer management system according to claim 1, wherein said reader/writers are designed to obtain said favorite office information from said IC card, and to output said obtained favorite office information to associated ones of said plurality of terminals, and

wherein said plurality of terminals are programmed to be responsive to an unregistration request indicative of one of said at least one favorite branch office to be unregistered for unregistering said one of said at least one favorite branch office from said favorite office information within said IC card.

4. The customer management system according to claim 3, wherein said plurality of terminals are programmed to be responsive to said unregistratioin request for generating an office unregistration message indicating said unregistered one of said at least one favorite branch office, and for transmitting said office unregistration message to said management server through said network, and

wherein said customer management server is programmed to inform one of said plurality of terminals associated with said unregistered one of said at least one favorite branch office, that said unregistered one of said at least one favorite branch office is unregistered from said favorite office information.

5. The customer management system according to claim 4, wherein said plurality of terminals are programmed to provide a prompt to input an unregistration reason for said unregistered one of said at least one favorite branch office, and to transmit said unregistration reason to said management server, and

wherein said management server is responsive to said office unregistration message to inform said one of said plurality of terminals associated with said unregistered one of said at least one favorite branch office that said unregistered one of said at least one favorite branch office is unregistered from said favorite office information.

6. The customer management system according to claim 5, wherein, when said unregistration reason is related to a change of an address of said customer owning said IC card, said management server is responsive to said unregistration reason for transmitting address change information to said one of said plurality of terminals associated with said unregistered one of said at least one favorite branch office.

7. The customer management system according to claim 1, wherein said plurality of terminals respectively include customer databases storing customer data, and

wherein said management server is programmed to issue a request for outputting customer data associated with said registration information received through said network in response to said registration information, and to update said customer management database based on said customer data outputted in response to said request.

8. The customer management system according to claim 1, wherein said plurality of terminals are programmed to indicate said IC card to update said favorite office information, and to assert a flag disposed within said customer management database when updating said favorite office information is unsuccessfully completed

9. A method of operating a customer management system including an IC card, a plurality of terminals respectively provided for branch offices, a plurality of reader/writers respectively connected to said plurality of terminals, and a management server including a customer management database, said management server being communicable with said plurality of terminals through a network, and said IC card comprising a region for storing favorite office information indicating at least one favorite branch office, said method comprising the steps of:

writing information indicative of a desired favorite branch office selected out of said plurality of branch offices onto said IC card by one of said plurality of terminals using an associated one of said plurality of reader/writers to thereby register said desired favorite branch office as one of said at least one favorite branch office within said favorite office information;

transmitting registration information representative of said desired favorite branch office to said management server in response to completion of writing onto said IC card, and

updating said customer management database by said management server in response to said registration information so that customer management database contains an association of a customer owning said IC card with said at least on favorite branch office indicated by said favorite office information.

10. The method according to claim 9, further comprising the steps of:

providing a prompt on said one of said plurality of terminals to input a registration reason for said desired favorite branch office,

transmitting said registration reason to said management server; and

updating said customer management database in response to said registration reason received from relevant one of said plurality of terminals.

11. The method according to claim 9, further comprising the steps of:

obtaining said favorite office information from said IC card; and

issuing an unregistration request indicative of one of said at least one favorite branch office to be unregistered; and

unregistering one of said at least one favorite branch office from said favorite office information within said IC card in response to said unregistration request.

12. The method according to claim 11, further comprising the steps of:

generating an office unregistration message indicating said unregistered one of said at least one favorite branch office in response to said unregistration request;

transmitting said office unregistration message to said management server through said network; and

informing one of said plurality of terminals associated with said unregistered one of said at least one favorite branch office, that said unregistered one of said at least one favorite branch office is unregistered from said favorite office information.

13. The method according to claim 12, further comprising the steps of:

providing a prompt to input an unregistration reason for said unregistered one of said at least one favorite branch office, and to transmit said unregistration reason to said management server, and

in response to said office unregistration message, informing said one of said plurality of terminals associated with said unregistered one of said at least one favorite branch office that said unregistered one of said at least one favorite branch office is unregistered from said favorite office information.

14. The customer management system according to claim 13, further comprising the step of:

in response to said unregistration reason, transmitting address change information to said one of said plurality of terminals associated with said unregistered one of said at least one favorite branch office, when said unregistration reason is related to a change of address of said customer owning said IC card.

15. The method according to claim 9, wherein said plurality of terminals respectively include customer database storing customer data, and said method further comprising the steps of:

issuing a request for outputting customer data associated with said registration information received through said network in response to said registration information; and

updating said customer management database based on said customer data outputted in response to said request.

16. The method according to claim 9, further comprising the steps of:

indicating said IC card to update said favorite office information; and

asserting a flag disposed within said customer management database when updating said favorite office information is unsuccessfully completed.