Presence-based routing in a communications network environment

• US 20050141479A1
• Filed: 10/12/2004
• Published: 06/30/2005
• Est. Priority Date: 12/31/2003
• Status: Abandoned Application

• Current Assignee: Alcatel SA (Nokia Corporation)
• Original Assignee: Alcatel SA (Nokia Corporation)
• Inventors: Ozugur, Timucin, Wengrovitz, Michael S.
• Application Number:
  US10/962,792
• Publication Number:
  US 20050141479A1
• Time in Patent Office: Days
• US Class Current: 370/351
• CPC Class Codes: H04L 51/04 Real-time or near real-time messaging, e.g. instant messaging [IM]
• CPC Class Codes: H04L 51/214 using selective forwarding
• CPC Class Codes: H04M 2203/2011 Service processing based on information specified by a party before or during a call, e.g. information, tone or routing selection
• CPC Class Codes: H04M 3/42102 Making use of the called party identifier
• CPC Class Codes: H04M 3/42323 PBX's with CTI arrangements
• CPC Class Codes: H04M 3/42365 Presence services providing information on the willingness to communicate or the ability to communicate in terms of media capability or network connectivity
• CPC Class Codes: H04M 3/5191 interacting with the Internet
• CPC Class Codes: H04M 3/54 Arrangements for diverting calls for one subscriber to another predetermined subscriber based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; to voice mail H04M3/53308
• CPC Class Codes: H04M 3/58 Arrangements for transferring received calls from one subscriber to another; Arrangements affording interim conversations between either the calling or the called party and a third party substation line holding circuits H04M1/80
• CPC Class Codes: H04M 3/60 Semi-automatic systems, i.e. in which the numerical selection of the outgoing line is under the control of an operator

Abstract

A presence-based routing (PBR) system and method in a communications network environment. Upon establishing presence awareness among a plurality of networked entities, a contact list is provided for a particular networked party based on presence information. When an incoming communication request intended for the particular networked party is received and that particular networked party is unavailable, a PBR functionality is operable to select a party from the contact list based on suitable contact selection logic for forwarding the communication request thereto.

Claims

1. A presence-based routing method operable in a communications network environment, comprising:

establishing presence awareness among a plurality of networked parties, wherein each party is provided with a first communication device operably coupled to a first network and with a second communication device operably coupled to a second network, said second network operating to facilitate communication of presence information relating to said networked parties;

providing a list of contacts and contact selection logic for a particular networked party based on said presence information, wherein said list of contacts is comprised of at least a portion of remaining parties; and

upon receiving a communication request from an originating party over said first network, wherein said communication request is intended to be directed to said particular networked party, forwarding said communication request to at least one contact of said list of contacts based on said contact selection logic.

2. The presence-based routing method operable in a communications network environment as recited in claim 1, further comprising:

generating an instant message to said originating party that said communication request is routed to a party other than said particular networked party;

generating an instant message to said at least one contact that an incoming communication request from said originating party is routed thereto; and

establishing a communication session between said originating party and said at least one contact.

3. The presence-based routing method operable in a communications network environment as recited in claim 2, wherein said first network comprises a network selected from the group consisting of a Private Branch Exchange (PBX) network, a Public Switched Telephone Network (PSTN) and an Internet Protocol (IP)-based network.

4. The presence-based routing method operable in a communications network environment as recited in claim 2, wherein said first communication device comprises a device selected from the group consisting of wireline telephones, wireless telephones, PBX digital phones, video phones, text messaging devices, and Voice-over-IP (VoIP) phones.

5. The presence-based routing method operable in a communications network environment as recited in claim 2, wherein said second network comprises a Internet Protocol (IP)-based network.

6. The presence-based routing method operable in a communications network environment as recited in claim 5, wherein said IP-based network comprises a local area network operable with a protocol selected from the group consisting of Session Initiation Protocol (SIP), Extensible Messaging and Presence Protocol (XMPP) and IBM Sametime protocol.

7. The presence-based routing method operable in a communications network environment as recited in claim 5, wherein said IP-based network comprises a wide area network operable with a protocol selected from the group consisting of Session Initiation Protocol (SIP), Extensible Messaging and Presence Protocol (XMPP) and IBM Sametime protocol.

8. The presence-based routing method operable in a communications network environment as recited in claim 5, wherein said IP-based network comprises an enterprise intranet network operable with a protocol selected from the group consisting of Session Initiation Protocol (SIP), Extensible Messaging and Presence Protocol (XMPP) and IBM Sametime protocol.

9. The presence-based routing method operable in a communications network environment as recited in claim 5, wherein said IP-based network comprises a public packet-switched network operable with a protocol selected from the group consisting of Session Initiation Protocol (SIP), Extensible Messaging and Presence Protocol (XMPP) and IBM Sametime protocol.

10. The presence-based routing method operable in a communications network environment as recited in claim 2, wherein said communication request is related to at least one of voice communication, video communication, data communication, text message communication, electronic mail communication, and multimedia communication.

11. The presence-based routing method operable in a communications network environment as recited in claim 2, wherein said contact selection logic provides for hierarchical prioritization of said list of contacts.

12. The presence-based routing method operable in a communications network environment as recited in claim 2, wherein said contact selection logic is operable responsive to a set of call treatment preferences associated with said particular networked party.

13. The presence-based routing method operable in a communications network environment as recited in claim 12, wherein said set of call treatment preferences is based on contents of said communication request.

14. The presence-based routing method operable in a communications network environment as recited in claim 12, wherein said set of call treatment preferences is based on date stamp of said communication request.

15. The presence-based routing method operable in a communications network environment as recited in claim 12, wherein said set of call treatment preferences is based on time stamp of said communication request.

16. The presence-based routing method operable in a communications network environment as recited in claim 12, wherein said set of call treatment preferences is based on identity of said originating party.

17. The presence-based routing method operable in a communications network environment as recited in claim 12, wherein said set of call treatment preferences is dynamically configurable.

18. The presence-based routing method operable in a communications network environment as recited in claim 2, wherein said list of contacts is established automatically.

19. The presence-based routing method operable in a communications network environment as recited in claim 2, wherein said list of contacts is established manually.

20. The presence-based routing method operable in a communications network environment as recited in claim 2, wherein said list of contacts is updated periodically.

21. The presence-based routing method operable in a communications network environment as recited in claim 2, wherein said contact selection logic permits manual selection by said particular networked party of said at least one contact of said list of contacts.

22. The presence-based routing method operable in a communications network environment as recited in claim 2, wherein said contact selection logic permits automatic selection of said at least one contact of said list of contacts.

23. A presence-based routing system operable in a communications network environment, comprising:

means for establishing presence awareness among a plurality of networked parties, wherein each party is provided with a first communication device operably coupled to a first network and with a second communication device operably coupled to a second network, said second network operating to facilitate communication of presence information relating to said networked parties;

database and logic structure means for supporting a list of contacts and contact selection logic for a particular networked party based on said presence information, wherein said list of contacts is comprised of at least a portion of remaining parties; and

means for forwarding a communication request to at least one contact of said list of contacts based on said contact selection logic upon receiving said communication request from an originating party over said first network, wherein said communication request is intended to be directed to said particular networked party.

24. The presence-based routing system operable in a communications network environment as recited in claim 23, further comprising:

means for generating an instant message to said originating party that said communication request is routed to a party other than said particular networked party;

means for generating an instant message to said at least one contact that an incoming communication request from said originating party is routed thereto; and

means for establishing a communication session between said originating party and said at least one contact.

25. The presence-based routing system operable in a communications network environment as recited in claim 24, wherein said first network comprises a network selected from the group consisting of a Private Branch Exchange (PBX) network, a Public Switched Telephone Network (PSTN) and an Internet Protocol (IP)-based network.

26. The presence-based routing system operable in a communications network environment as recited in claim 24, wherein said first communication device comprises a device selected from the group consisting of wireline telephones, wireless telephones, PBX digital phones, video phones, text messaging devices, and Voice-over-IP (VoIP) phones.

27. The presence-based routing system operable in a communications network environment as recited in claim 24, wherein said second network comprises a Internet Protocol (IP)-based network.

28. The presence-based routing system operable in a communications network environment as recited in claim 27, wherein said IP-based network comprises a local area network operable with a protocol selected from the group consisting of Session Initiation Protocol (SIP), Extensible Messaging and Presence Protocol (XMPP) and IBM Sametime protocol.

29. The presence-based routing system operable in a communications network environment as recited in claim 27, wherein said IP-based network comprises a wide area network operable with a protocol selected from the group consisting of Session Initiation Protocol (SIP), Extensible Messaging and Presence Protocol (XMPP) and IBM Sametime protocol.

30. The presence-based routing system operable in a communications network environment as recited in claim 27, wherein said IP-based network comprises an enterprise intranet network operable with a protocol selected from the group consisting of Session Initiation Protocol (SIP), Extensible Messaging and Presence Protocol (XMPP) and IBM Sametime protocol.

31. The presence-based routing system operable in a communications network environment as recited in claim 27, wherein said IP-based network comprises a public packet-switched network operable with a protocol selected from the group consisting of Session Initiation Protocol (SIP), Extensible Messaging and Presence Protocol (XMPP) and IBM Sametime protocol.

32. The presence-based routing system operable in a communications network environment as recited in claim 24, wherein said communication request is related to at least one of voice communication, video communication, data communication, text message communication, electronic mail communication, and multimedia communication.

33. The presence-based routing system operable in a communications network environment as recited in claim 24, wherein said contact selection logic provides for hierarchical prioritization of said list of contacts.

34. The presence-based routing system operable in a communications network environment as recited in claim 24, wherein said contact selection logic is operable responsive to a set of call treatment preferences associated with said particular networked party.

35. The presence-based routing system operable in a communications network environment as recited in claim 34, wherein said set of call treatment preferences is based on contents of said communication request.

36. The presence-based routing system operable in a communications network environment as recited in claim 34, wherein said set of call treatment preferences is based on date stamp of said communication request.

37. The presence-based routing system operable in a communications network environment as recited in claim 34, wherein said set of call treatment preferences is based on time stamp of said communication request.

38. The presence-based routing system operable in a communications network environment as recited in claim 34, wherein said set of call treatment preferences is based on identity of said originating party.

39. The presence-based routing system operable in a communications network environment as recited in claim 34, wherein said set of call treatment preferences is dynamically configurable.

40. The presence-based routing system operable in a communications network environment as recited in claim 24, wherein said list of contacts is established automatically.

41. The presence-based routing system operable in a communications network environment as recited in claim 24, wherein said list of contacts is established manually.

42. The presence-based routing system operable in a communications network environment as recited in claim 24, wherein said list of contacts is updated periodically.

43. The presence-based routing system operable in a communications network environment as recited in claim 24, wherein said contact selection logic permits manual selection by said particular networked party of said at least one contact of said list of contacts.

44. The presence-based routing system operable in a communications network environment as recited in claim 24, wherein said contact selection logic permits automatic selection of said at least one contact of said list of contacts.

45. A system for routing calls based on presence and user preference options, comprising:

a plurality of phones forming a phone network, wherein each phone is provided with a routing manager that is operable to process presence information associated with said phones and a set of user-defined routing preferences for an incoming call;

a presence server operable for collecting presence information for each phone; and

a switch for re-routing an incoming call from a calling party to a first phone in response to a request generated by said first phone'"'"'s routing manager, said request for transferring said incoming call including information as to a second phone selected based on said second phone'"'"'s presence information and at least a portion of user preference options relative to said incoming call.

46. The system for routing calls based on presence and user preference options as recited in claim 45, wherein said phone network comprises a Private Branch Exchange (PBX) network and said switch for re-routing an incoming call comprises a PBX switch.

47. The system for routing calls based on presence and user preference options as recited in claim 45, wherein said first phone includes an instant messaging function operable to provide an instance message to said calling party to indicate that said incoming call is re-routed to said second phone.

48. The system for routing calls based on presence and user preference options as recited in claim 45, wherein said first phone includes an instant messaging function operable to provide an instance message to said second phone to indicate that said incoming call originated by said calling party is re-routed thereto.

49. The system for routing calls based on presence and user preference options as recited in claim 45, wherein said set of user-defined routing preferences comprises a hierarchical listing of phones from which said second phone is selected based on said second phone'"'"'s presence information.

50. The system for routing calls based on presence and user preference options as recited in claim 45, wherein said set of user-defined routing preferences is based at least in part upon one of said incoming call'"'"'s contents, said calling party'"'"'s identity, and time and date stamping data associated with said incoming call.

51. The system for routing calls based on presence and user preference options as recited in claim 45, wherein said presence server is connected to said plurality of phones for receiving presence information therefrom.

52. The system for routing calls based on presence and user preference options as recited in claim 45, wherein said presence server is connected to said switch for receiving presence information relating to said phones.