System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services, with telephone-based service utilization and control
1 Assignment
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Accused Products
Abstract
A method and system for telephone-based service utilization and control in conjunction with interactive, real-time, voice transmission of information to a user is disclosed. A voice service system provides creation and automatic deployment of personalized, dynamic and interactive voice services, including information derived from on-line analytical processing (OLAP) systems and other data repositories. In conjunction with such services, a user may use a telephone to control such services. For example, the user may subscribe and unsubscribe to a service using the telephone, be notified of new services via the telephone, and retrieve sound files via the telephone.
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Citations
57 Claims
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1-36. -36. (canceled)
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37. A method for controlling voice service subscriptions, comprising:
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initiating an interactive voice broadcast with a user that has subscribed to at least one voice service; and
dynamically interacting with the user in real-time during the interactive voice broadcast, using at least one active voice page generated for the user, to control the user'"'"'s subscription, wherein the at least one active voice page comprises one or more input elements that enable the user to perform at least one of un-subscribing to the at least one voice service, changing one or more subscription criteria, or subscribing to one or more additional voice services. - View Dependent Claims (38, 39, 40, 41, 42, 43, 44)
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45. A system for controlling voice service subscriptions, comprising:
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a first system for generating at least one markup document personalized for at least one subscriber of at least one voice service;
a call server comprising;
a storage device for storing the at least one markup document;
a call builder operative to initiate an outbound voice-enabled communication to the at least one subscriber using the at least one markup document; and
,a call receiver operative to accept an inbound voice-enabled communication from the at least one subscriber;
wherein the call server accesses the at least one markup document for dynamically interacting with the at least one subscriber during either outbound or inbound voice-enabled communications, to control the at least one subscriber'"'"'s subscription, wherein the at least one markup document comprises one or more input elements that enable the user to perform at least one of un-subscribing to the at least one voice service, changing one or more subscription criteria, or subscribing to one or more additional voice services. - View Dependent Claims (46, 47, 48, 49, 50, 51, 52, 53)
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54. A method for controlling voice service subscriptions, comprising:
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enabling a user to subscribe to at least one voice service that can output personalized information to the user during an interactive voice broadcast;
generating an active voice page personalized for the user;
initiating an outbound call to the user to commence an interactive voice broadcast with the user; and
dynamically interacting with the user in real-time during the interactive voice broadcast using the active voice page generated for the user, to control the user'"'"'s subscription, wherein the active voice page comprises one or more input elements that enable the user to perform at least one of un-subscribing to the at least one voice service, changing one or more subscription criteria, or subscribing to one or more additional voice services.
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55. A system for controlling voice service subscriptions, comprising:
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means for enabling a user to subscribe to at least one voice service that can output personalized information to the user during an interactive voice broadcast;
means for generating an active voice page personalized for the user;
means for initiating an outbound call to the user to commence an interactive voice broadcast with the user; and
means for dynamically interacting with the user in real-time during the interactive voice broadcast using the active voice page generated for the user, to control the user'"'"'s subscription, wherein the active voice page comprises one or more input elements that enable the user to perform at least one of un-subscribing to the at least one voice service, changing one or more subscription criteria, or subscribing to one or more additional voice services.
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56. A method for controlling voice service subscriptions, comprising:
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providing a plurality of voice services to which one or more users can subscribe, wherein each of the plurality of voice services can output personalized information to each of its'"'"' subscribers during interactive voice broadcasts with each of its'"'"' subscribers;
enabling a user to subscribe to at least one voice service, selected from the plurality of voice services, and specify personal preferences for the content and presentation of output from the at least one voice service;
generating an active voice page personalized for the user;
initiating an outbound call to the user to commence an interactive voice broadcast with the user when one or more new voice services are added to the plurality of voice services; and
dynamically interacting with the user in real-time during the interactive voice broadcast using the active voice page, wherein the active voice page comprises one or more input elements that enable the user to perform at least one of un-subscribing to the at least one voice service, changing one or more subscription criteria, or subscribing to one or more additional voice services.
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57. A system for controlling voice service subscriptions, comprising:
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means for providing a plurality of voice services to which one or more users can subscribe, wherein each of the plurality of voice services can output personalized information to each of its'"'"' subscribers during interactive voice broadcasts with each of its'"'"' subscribers;
means for enabling a user to subscribe to at least one voice service, selected from the plurality of voice services, and specify personal preferences for the content and presentation of output from the at least one voice service;
means for generating an active voice page personalized for the user;
means for initiating an outbound call to the user to commence an interactive voice broadcast with the user when one or more new voice services are added to the plurality of voice services; and
means for dynamically interacting with the user in real-time during the interactive voice broadcast using the active voice page, wherein the active voice page comprises one or more input elements that enable the user to perform at least one of un-subscribing to the at least one voice service, changing one or more subscription criteria, or subscribing to one or more additional voice services.
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Specification