Telephone communication with silent response feature

• US 20050141680A1
• Filed: 02/25/2005
• Published: 06/30/2005
• Est. Priority Date: 06/07/2002
• Status: Active Grant

• Current Assignee: Qualcomm, Inc.
• Original Assignee: Hewlett-Packard Development Company, L.P. (HP Inc.)
• Inventors: Tucker, Roger Cecil Ferry, Brittan, Paul St. John
• Granted Patent: US 7,305,068 B2
• Time in Patent Office: Days
• US Class Current: 379/88.180
• CPC Class Codes: H04M 1/6505 storing speech in digital form
• CPC Class Codes: H04M 1/663 Preventing unauthorised calls to a telephone set
• CPC Class Codes: H04M 1/724 User interfaces specially adapted for cordless or mobile telephones
• CPC Class Codes: H04M 1/72433 for voice messaging, e.g. dictaphones for answering incoming calls H04M1/64
• CPC Class Codes: H04M 3/42 Systems providing special services or facilities to subscribers specially adapted for wireless communication networks H04W4/00

Abstract

A telephone call may be received or made by the user of telephony-enabled apparatus in circumstances, such as during a meeting, where spoken responses by the user to what the other party to the call has said are unacceptable. A telephony method and arrangement are disclosed which permits a user to use silent input to the telephony-enabled apparatus in order to generate a response to the other party to the call. Response generation is facilitated by enabling the user to effect a selection from the content of the other party'"'"'s input, or from options derived from that input, with this selection then being used in forming the response.

Claims

1. A telephone communication method comprising

(a) establishing a voice telephony call between a remote entity and telephony-enabled apparatus of a user;

(b) during the course of at least part of the call and at said user'"'"'s choice, facilitating generation of a response to voice input from said entity to the call, by carrying out speech recognition and semantic analysis on said input to generate input-dependent response options at least some of which are not expressed in said input, these response options being presented to the user through the telephony-enabled apparatus;

(c) using silent user input to the telephony-enabled apparatus to generate said response by at least selecting a said response option for use in the response; and

(d) sending the response back to said entity.

6. A method according to claim 1, wherein said response options are presented to the user in text form on a display of, the telephony-enabled apparatus.

7. A method according to claim 1, wherein said response options are presented to the user in audible form through an earphone.

9. A method according to claim 1, wherein the input from said entity is presented to the user in audible form through an earphone, and the response options are presented to the user in text form on a display of the telephony-enabled apparatus.

10. A method according to claim 1, wherein said silent user input is effected through hard or soft keys of the telephony-enabled apparatus.

11. A method according to claim 1, wherein the response generated in step (c) is in text form and step (d) involves converting the text-form response into speech for return to said entity over a same channel as that used for the said input from the entity.

12. A method according to claim 1, wherein the response generated in step (c) is in text form and step (d) involves returning the text-form response to the said entity over a communication channel different from that used for the said input from the entity.

2-5. -5. (canceled)

8. (canceled)

13-18. -18. (canceled)

19. A telephone communication arrangement for enabling a user of telephony-enabled apparatus to generate silently a response to voice input received from a remote entity during a voice telephony call involving that entity and the apparatus, the arrangement comprising:

apparatus output functionality adapted to avoid disturbing nearby persons when presenting output to the user;

apparatus silent-input functionality for silent indication by the user of a desired selection from output of the output functionality;

response-facilitation functionality arranged at the user'"'"'s choice to facilitate, during at least a Tart of said call, generation of a response to said input from the remote entity to the call;

the response-facilitation functionality comprising means for carrying out speech recognition and analysis on said input to generate input-dependent response options at least some of which are not expressed in said input, and means for presenting these response options via said output functionality to the user; and

response generation means for generating a response to said input by using at least a selection made by the user from said response options using the silent-input functionality.

24. An arrangement according to claim 19, wherein the response-facilitation functionality is incorporated into the telephone apparatus.

25. An arrangement according to claim 19, wherein the response-facilitation functionality is part of a network infrastructure used by the telephone apparatus.

26. An arrangement according to claim 19, wherein the output functionality is a visual display for presenting said response options, in text form.

27. An arrangement according to claim 19, wherein the output functionality is an earphone for presenting said response options, in audible form.

29. An arrangement according to claim 19, wherein said silent input functionality comprises hard or soft keys of the telephone apparatus.

30. An arrangement according to claim 19, wherein said silent-input functionality is operative to generate said response in text form, the telephone apparatus further comprising means for converting the text-form response into speech for return to said entity over a same channel as that used for the said input from the entity.

31. An arrangement according to claim 19, wherein said silent-input functionality is operative to generate said response in text form, the telephone apparatus further comprising means for returning the text-form response to the said entity over a communication channel different from that used for the said input from the entity.

20-23. -23. (canceled)

28. (canceled)

32. A telephone communication method comprising:

(a) establishing a voice telephony call between a remote entity and telephony-enabled apparatus of a user;

(b) during the course of at least part of the call and at said user'"'"'s choice, facilitating generation of a response to voice input from said entity to the call, by carrying out speech recognition and analysis on said input to extract key portions, these key portions being presented to the user separately from the remainder of said input through the telephony-enabled apparatus;

(c) using silent user input to the telephony-enabled apparatus to generate said response by at least selecting a said key portion for use in the response; and

(d) sending the response to said entity.

33. A method according to claim 32, wherein said key portions are options present in the input, these options being presented to the user as individual options.

34. A method according to claim 32, wherein said key portions are presented to the user in text form on a display of the telephony-enabled apparatus.

35. A method according to claim 32, wherein said key portions are presented to the user in audible form through an earphone.

36. A method according to claim 32, wherein the input from said entity is presented to the user in audible form through an earphone, and the key portions extracted from said input are presented to the user in text form on a display of the telephony-enabled apparatus.

37. A method according to claim 32, wherein said silent user input is effected through hard or soft keys of the telephony-enabled apparatus.

38. A method according to claim 32, wherein the response generated in subparagraph (c) is in text form and sending the response to said entity involves converting the text-form response into speech for return to said entity over a same channel as that used for the said input from the entity.

39. A method according to claim 32, wherein the response generated in subparagraph (c) is in text form and sending the response to the entity involves returning the text-form response to the said entity over a communication channel different from that used for the said input from the entity.

40. A method according to claim 32, wherein the response generated in subparagraph (c) is in text form and sending the response to the entity involves converting the text-form response into speech for return to said entity over a same channel as that used for the said input from the entity;

at least the selected said key portion being converted to speech by using the corresponding part of the original voice input from said entity, this part having been stored and associated with the corresponding displayed text.

41. A telephone communication arrangement for enabling a user of telephony-enabled apparatus to generate silently a response to voice input received from a remote entity during the course of a voice telephony call involving that entity and-the apparatus, the arrangement comprising:

apparatus output functionality adapted to avoid disturbing nearby persons when presenting output to the user;

apparatus silent-input functionality for silent indication by the user of a desired selection from output of the output functionality;

response-facilitation functionality arranged at the user'"'"'s choice to facilitate, during at least a part of said call, generation of a response to said input from the remote entity to the call;

the response-facilitation functionality comprising means for carrying out speech recognition and analysis on said input to extract key portions, and means for presenting these key portions via said output functionality to the user separately from a remainder of said input; and

response generation means for generating a response to said input by using at least a selection made by the user from said key portions using the silent-input functionality.

42. An arrangement according to claim 41, wherein said key portions are options present in the input.

43. An arrangement according to claim 41, wherein the response-facilitation functionality is incorporated into the telephone apparatus.

44. An arrangement according to claim 41, wherein the response-facilitation functionality is part of a network infrastructure used by the telephone apparatus.

45. An arrangement according to claim 41, wherein the output functionality is a visual display for presenting said key portions in text form.

46. An arrangement according to claim 41, wherein the output functionality is an earphone for presenting said key portions in audible form.

47. An arrangement according to claim 41, wherein said silent input functionality comprises hard or soft keys of the telephone apparatus.

48. An arrangement according to claim 41, wherein said silent-input functionality is operative to generate said response in text form, the telephone apparatus further comprising means for converting the text-form response into speech for return to said entity over a same channel as that used for the said input from the entity.

49. An arrangement according to claim 41, wherein said silent-input functionality is operative to generate said response in text form, the telephone apparatus further comprising means for returning the text-form response to the said entity over a communication channel different from that used for the said input from the entity.