System and method for storing and transferring information tokens in a low network communication
First Claim
1. A method of providing caller information for use in telecommunications system, the method comprising:
- during a first telephone call from a caller;
obtaining caller information associated with the caller;
placing the caller information in a data file; and
providing the data file to the caller for storage;
during a subsequent telephone call;
obtaining the data file from the caller to determine the caller information;
updating the data file if the caller information is modified; and
providing the updated data file to the caller for storage.
9 Assignments
0 Petitions
Accused Products
Abstract
A system (10) and method (40) are provided permitting cookie files to be used with telephonic customer premises equipment (CPE) (12). The caller CPE (12) can be an intelligent telephone adapted to generate, store, transmit and receive cookie files. The cookie files can include information tokens describing a caller profile. The CPE (12) can provide a template cookie file upon request from a called party during a conversation between the caller and called party. The template file can then be transmitted to the called party and modified. The modified cookie file can then be returned to the caller CPE (12) for future use during subsequent calls to the called party. The cookie file can reduce the processing time of calls placed to automated dial-up service centers and also reduces its computer resources required by the service system.
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Citations
20 Claims
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1. A method of providing caller information for use in telecommunications system, the method comprising:
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during a first telephone call from a caller;
obtaining caller information associated with the caller;
placing the caller information in a data file; and
providing the data file to the caller for storage;
during a subsequent telephone call;
obtaining the data file from the caller to determine the caller information;
updating the data file if the caller information is modified; and
providing the updated data file to the caller for storage. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A computer readable medium tangibly embodying a program of instructions, said program of instructions comprising:
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at least one instruction to obtain caller information associated with a caller during a first telephone call;
at least one instruction to place the caller information in a data file during the first telephone call;
at least one instruction to provide, during the first telephone call, the data file to the caller for storage;
at least one instruction to obtain, during a subsequent telephone call, the data file from the caller to determine the caller information;
at least one instruction to update the data file during the subsequent telephone call if the caller information is modified; and
at least one instruction to provide the updated data file to the caller during the subsequent telephone call. - View Dependent Claims (9, 10, 11, 12, 13, 14)
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15. A call servicing system comprising:
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a voice subsystem to provide a voice communications channel between an operator and a caller;
a data subsystem to provide data transfer between the caller service system and a caller; and
a program of instructions comprising;
at least one instruction to obtain a data file from the caller during a telephone call;
at least one instruction to alter the data file to include caller profile information; and
at least one instruction to providing the updated data file to the caller during the telephone call. - View Dependent Claims (16, 17, 18, 19, 20)
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Specification