Method and system for providing order status information using an update status flag

• US 20050144035A1
• Filed: 01/25/2005
• Published: 06/30/2005
• Est. Priority Date: 08/08/1996
• Status: Active Grant

• Current Assignee: eBay Inc.
• Original Assignee: eBay Inc.
• Inventors: Kaplan, Samuel Jerrold, Fisher, Alan S.
• Granted Patent: US 7,801,767 B2
• Time in Patent Office: Days
• US Class Current: 705/26
• CPC Class Codes: G06Q 10/063114 Status monitoring or status determination for a person or group
• CPC Class Codes: G06Q 10/087 Inventory or stock management, e.g. order filling, procurement or balancing against orders
• CPC Class Codes: G06Q 10/0875 Itemisation or classification of parts, supplies or services, e.g. bill of materials
• CPC Class Codes: G06Q 20/102 Bill distribution or payments
• CPC Class Codes: G06Q 30/0601 Electronic shopping [e-shopping]
• CPC Class Codes: G06Q 30/0619 Neutral agent
• CPC Class Codes: G06Q 30/0633 Lists, e.g. purchase orders, compilation or processing
• CPC Class Codes: G06Q 30/0635 Processing of requisition or of purchase orders
• CPC Class Codes: H04L 65/403 Arrangements for multi-party communication, e.g. for conferences data switching systems for conference H04L12/18; arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities H04M3/56; television conferencing systems H04N7/15
• CPC Class Codes: Y10S 707/99931 Database or file accessing
• CPC Class Codes: Y10S 707/99933 Query processing, i.e. searching

Abstract

A method and system for providing order status information using an update status flag to receive status information pertaining to an order placed by a customer with a merchant. It is determined whether the received status information is new relative to further status information pertaining to the order stored within a status record. The status record is updated to include the received status information if the received status information is new. The updated message indicating the received status information is then composed and sent to the customer.

Claims

1-34. -34. (canceled)

35. A computerized method to provide update information, the method including:

automatically receiving status information from an information system over a network pertaining to a transaction between a first computer system and a second computer system, the first computer system being identified by an identifier;

determining whether the received status information is new relative to further status information pertaining to the transaction stored within a status record;

updating the status record to include the received status information upon determining the status information is new; and

composing and sending an update message to the first computer system based on the identifier responsive to the update of the status record, the update message indicating the received status information.

36. The method of claim 35, wherein the updating of the status record includes setting a flag associated with the status record.

37. The method of claim 36, wherein the composing and sending of the update message includes performing a check to see if the flag associated with the status record is set and sending the message if the flag is set.

38. The method of claim 35, wherein the composing and sending of the update message is performed directly responsive to the determining that the received status information is new relative to further status information pertaining to the transaction stored within a status record.

39. The method of claim 35, wherein the message is an electronic mail message.

40. The method of claim 35, further comprising:

receiving an electronic mail address from the first computer system when the first computer system completes the transaction, the electronic mail address being associated with the first computer system.

41. The method of claim 35, wherein the information system is a remote independent third-party information system.

42. The method of claim 35, wherein the transaction is an order and the status information includes information regarding a shipping status of the order.

43. The method of claim 35, further comprising:

requesting the status information pertaining to the transaction placed by the first computer system from the information system.

52. A machine-readable medium have executable instructions to cause a machine to perform the method of claim 35.

44. An electronic commerce system, comprising:

a status receiver to automatically receive status information from an information system over a network pertaining to a transaction between a first computer system and a second computer system, the first computer system being identified by an identifier; and

an electronic mail messenger coupled with the status receiver, to determine whether the received status information is new relative to further status information pertaining to the transaction stored within a status record, wherein the status record is updated to include the received status information upon determining the received status information is new, wherein the electronic mail messenger composes and sends an update message to the first computer system based on the identifier responsive to the update of the status record, the update message indicating the received status information.

45. The system of claim 44, wherein the status receiver updates the status record by setting a flag associated with the status record.

46. The system of claim 45, wherein the electronic mail messenger composes and sends the updated message responsive to determining that the received status information is new relative to further status information pertaining to the transaction stored within a status record.

47. The system of claim 44, wherein the message is an electronic mail message.

48. The system of claim 44, wherein the electronic mail messenger sends the message using an electronic mail address associated with the first computer system.

49. The system of claim 44, wherein the information system is a remote independent third-party information system.

50. The system of claim 44, wherein the transaction is an order and the status information includes information regarding a shipping status of the order.

51. The system of claim 44, further including:

a status requester, coupled to the status receiver and the electronic mail messenger, to request the status information pertaining to the transaction placed by the first computer system from the information system.

53. An electronic commerce system, comprising:

receiving means for automatically electronically receiving status information from an information system over a network pertaining to a transaction between a first computer system and a second computer system, the first computer system being identified by an identifier; and

messaging means for electronically determining whether the received status information is new relative to further status information pertaining to the transaction stored within a status record, wherein the status record is updated to include the received status information upon determining the received status information is new, and wherein the messaging means composes and sends an update message to the first computer system based on the identifier responsive to the update of the status record, the update message indicating the received status information.

54. The system of claim 53, wherein the information system is a remote independent third-party information system.