System and method for decision analysis and resolution
First Claim
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1. A method for decision analysis and resolution, wherein an event is associated with a root cause, the method comprising the steps of:
- relating a solution to the root cause;
determining whether the solution can resolve the event automatically;
automatically resolving the event when the event can be resolved automatically; and
providing information for resolving the event to a user when the event cannot be resolved automatically.
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Abstract
A system and method for analyzing and resolving events within a computer network. The method for analyzing and resolving events within a computer network may include the steps of detecting an event, analyzing the event to determine a root cause for the event; relating a solution to the event based on the root cause; determining whether the solution can resolve the event automatically; automatically resolving the event when the event can be resolved automatically; and providing information for resolving the event to a user when the event cannot be resolved automatically.
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Citations
81 Claims
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1. A method for decision analysis and resolution, wherein an event is associated with a root cause, the method comprising the steps of:
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relating a solution to the root cause;
determining whether the solution can resolve the event automatically;
automatically resolving the event when the event can be resolved automatically; and
providing information for resolving the event to a user when the event cannot be resolved automatically. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24)
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25. A network system configured to resolve network problem events correlated to root causes in an object-oriented environment, including:
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a resolution module configured to generate a proposed response to the detected event; and
a solution module configured to resolve the detected event using the proposed response, wherein the resolution module is configured to cooperate with the solution module to automatically implement the proposed response, wherein the resolution module is configured to cooperate with the solution module to present the proposed response as a suggested response to resolve the detected event. - View Dependent Claims (26, 27, 28, 29, 30, 31, 32, 33)
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34. A computer readable medium for decision analysis and resolution, wherein an event is associated with a root cause, the computer readable medium comprising:
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logic for relating a solution to the event based on the root cause;
logic for determining whether the solution can resolve the event automatically;
logic for automatically resolving the event when the event can be resolved automatically; and
logic for providing information for resolving the event to a user when the event cannot be resolved automatically. - View Dependent Claims (35, 36, 37, 38, 39, 40, 41, 42, 43, 44, 45, 46, 47, 48, 49, 50, 51, 52, 53, 54, 55, 56, 57, 77)
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58. A system for decision analysis and resolution, wherein an event is associated with a root cause, the system comprising:
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means for relating a solution to the event based on the root cause;
means for determining whether the solution can resolve the event automatically;
means for automatically resolving the event when the event can be resolved automatically; and
means for providing information for resolving the event to a user when the event cannot be resolved automatically. - View Dependent Claims (59, 60, 61, 62, 63, 64, 65, 66, 67, 68, 69, 70, 71, 72, 73, 74, 75, 76, 78, 79, 80, 81)
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Specification