Service for analyzing web client dialogs
First Claim
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1. A method of enhancing a dialog with a web server, said method comprising:
- determining a dialog state by comprehensively capturing a dialog with said web server.
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Abstract
A method (and structure) of method of enhancing a dialog with a web server includes determining a dialog state by comprehensively capturing a two-way dialog with the web server
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Citations
30 Claims
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1. A method of enhancing a dialog with a web server, said method comprising:
determining a dialog state by comprehensively capturing a dialog with said web server. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 29)
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14. An apparatus for enhancing a dialog with a web server, said apparatus comprising:
a dialog capture module to comprehensively capture a dialog between said web server and a browser. - View Dependent Claims (15, 16, 17, 18)
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19. A signal-bearing medium tangibly embodying a program of machine-readable instructions executable by a digital processing apparatus to perform a method of enhancing a dialog with a web server, said method comprising:
comprehensively capturing a dialog between said web server and a browser. - View Dependent Claims (20, 21, 22, 23)
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24. A method of providing a service, said method comprising at least one of:
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operating an intermediary web service to comprehensively capture a dialog with a web site, wherein said dialog is captured when an initial access request from a browser is received by said web site and a subsequent dialog between said web site and said browser is directed through said intermediary web service;
operating a web site that requests said intermediary web service to capture said dialog;
analyzing information in said dialog;
modifying a content of said dialog;
designing a computer program module to be incorporated in said intermediary web service for said dialog capturing;
designing a computer program module to be used in said analyzing; and
designing a computer program module to be used in said modifying content of said dialog.
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25. A system for capturing a dialog with a web server, said system comprising:
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means for receiving, from a browser, an initial access request to said web server;
means for comprehensively capturing a dialog between said browser and said web server based on said initial access request, wherein said capturing includes capturing an inbound request from said browser and an outbound response from said web server in response to said inbound request. - View Dependent Claims (26)
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27. A method of providing a service, said method comprising at least one of:
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operating a web server so that, upon receiving an initial access request to said web server, a subsequent dialog associated with said initial access is directed through an intermediary established to capture said dialog;
operating a web server in the manner of said intermediary;
at least one of developing, producing, selling, transmitting via said web server, and receiving, via a network, a set of machine-readable instructions executable by a digital processing apparatus to perform a method of capturing a dialog on said network using said intermediary;
at least one of developing, producing, selling, transmitting via said network, and receiving via said network a set of machine-readable instructions executable by a digital processing apparatus to perform a method of at least one of filtering and modifying a dialog being processed through said intermediary;
at least one of receiving, displaying, storing, analyzing, and receiving an analysis of a dialog captured using said intermediary;
at least one of developing, producing, selling, transmitting via said network, receiving via said network, and executing a set of machine-readable instructions executable by a digital processing apparatus to at least one of receive, display, store, and analyze a dialog captured using said intermediary. - View Dependent Claims (28)
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30. A method of enhancing a dialog with a web server, said method comprising:
comprehensively capturing a dialog with said web server.
Specification