System and method for providing access to an interactive service offering
First Claim
1. A method of voice-based interaction comprising:
- receiving a first communication in a format that complies with a first protocol, the first communication associated with a desired interaction between a first device and a voice activated service (VAS) platform;
receiving a second communication in a different format that complies with a different protocol, the second communication associated with an other desired interaction between a different device and the voice activated service (VAS) platform;
recognizing that the VAS platform does not support the first protocol; and
translating the first communication to a platform-supported format to facilitate the desired interaction.
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Abstract
A system and method are disclosed for providing access to an interactive service offering. A method incorporating teachings of the present disclosure may include receiving a first communication in a format that complies with a first protocol. The first communication may be associated with a desired interaction between a first device and a voice activated service (VAS) platform. The method may also include receiving a second communication in a different format that complies with a different protocol, and the second communication may also be associated with a desired interaction between a different device and the VAS platform. A system implementing the method may recognize that the VAS platform does not support the first protocol, and translate the first communication to a platform-supported format to facilitate the desired interaction.
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Citations
26 Claims
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1. A method of voice-based interaction comprising:
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receiving a first communication in a format that complies with a first protocol, the first communication associated with a desired interaction between a first device and a voice activated service (VAS) platform;
receiving a second communication in a different format that complies with a different protocol, the second communication associated with an other desired interaction between a different device and the voice activated service (VAS) platform;
recognizing that the VAS platform does not support the first protocol; and
translating the first communication to a platform-supported format to facilitate the desired interaction. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A method of providing multi-protocol access to a network-based service offering, comprising:
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receiving a first request for access to a network-based interactive service, the first request having a format for communication via a Public Switched Telephone Network (PSTN);
receiving a second request for access to a different network-based interactive service, the second request having a different format for communication via a public Internet Protocol (IP) network;
identifying a platform capable of offering the network-based interactive service;
routing the first request to the platform;
identifying a different platform capable of offering the different network-based interactive service; and
routing the second request to the different platform. - View Dependent Claims (11, 12, 13, 14, 15, 16, 17)
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18. A system for providing access to an interactive service, comprising:
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a network interface operable to form at least a portion of a link communicatively coupling a remote communication device to an interactive service offering platform;
a memory maintaining information that indicates a supported protocol for the interactive service offering platform; and
an abstraction engine operable to facilitate communication between the remote communication device and the interactive service offering platform in response to a determination that the communications of the remote communication device do not comply with the supported protocol. - View Dependent Claims (19, 20, 21, 22, 23, 24)
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- 25. A computer-readable medium having computer-readable data to facilitate a voice communication having a first format, the communication associated with a desired interaction between a first device and a voice activated service (VAS) platform, to recognize that the VAS platform communicates voice information in a different format, and to effectuate the desired interaction by altering the voice communication to have the different format.
Specification