Smartphone profiler system and method

• US 20050148329A1
• Filed: 11/29/2004
• Published: 07/07/2005
• Est. Priority Date: 12/01/2003
• Status: Abandoned Application

• Current Assignee: Hewlett-Packard Development Company, L.P. (HP Inc.)
• Original Assignee: Hewlett-Packard Development Company, L.P. (HP Inc.)
• Inventors: Collins, Ian, Chowdhary, Yousuf, Brunet, Jeffrey, Kim, Stephen
• Application Number:
  US10/999,606
• Publication Number:
  US 20050148329A1
• Time in Patent Office: Days
• US Class Current: 455/432.200
• CPC Class Codes: H04W 8/245 from a network towards a terminal

Abstract

A smartphone profiler system and method is provided for collecting profile data from a mobile device which is then transmitted to a server for analysis and customer care. The profile data may be transmitted in one or more data streams. The invention provides for more than one possible type of transmission protocol. If a transmission fails using a first transmission protocol, the invention allows a second transmission protocol to be used. The server is preferably capable of invoking a corrective action on the mobile device based on the profile data received.

Claims

1. A profiling method using a device agent within a mobile device in communication with a server for providing customer care to the mobile device, comprising:

a. in response to a request from the server for a profile of the mobile device, activating a device profiler within the device agent capable of;

i. gathering profile data from the mobile device; and

ii. packaging the profile data into one or more data streams;

b. attempting to transmit the one or more data streams to the server by a selected first communication protocol; and

c. on detection of a failure in the transmitting step, attempting retransmission of the one or more data streams to the server by a selected second communication protocol;

wherein the server is capable of invoking a corrective action on the mobile device based on the profile data received.

2. The profiling method of claim 1, wherein each of the data streams comprises a unique event ID that enables the server to re-assemble the data streams received by the server into a coherent profile for customer care analysis.

3. The profiling method of claim 1, wherein step (a) of the method further comprises splitting the profile data into a plurality of data streams of a pre-selected size to facilitate transmission according to the selected first communication protocol.

4. The profiling method of claim 1, wherein step (c) of the method further comprises splitting the profile data into a plurality of data streams of a pre-selected size to facilitate transmission according to the selected second communication protocol.

5. The profiling method of claim 1, wherein the profile data comprises data in XML format.

6. The profiling method of claim 1, wherein the profile data comprises data in delimited ASCII format.

7. The profiling method of claim 1, wherein the method further comprises encrypting the one or more data streams prior to transmission.

8. The profiling method of claim 1, wherein the profile data comprises one or more types of data selected from the group consisting of device manufacturer, model, revision, OEM information, processor type and architecture, software and hardware platforms, OS major version, OS minor version, OS build number, total physical memory, available physical memory, memory load, AC power, battery strength, signal strength, Cell ID, SMS service center, voice mail number, connection settings, installed applications, state of applications whether running or not, user information including user name and password.

9. The profiling method of claim 1, wherein the first communication protocol comprises TCP/IP.

10. The profiling method of claim 1, wherein the second communication protocol comprises SMS.

11. A device profiler system within a device agent installed on a mobile device, in communication with a server, for providing customer care to the mobile device, the system comprising:

a. a device listener for receiving a request from the server for a profile of the mobile device;

b. a device profiler activated in response to the device listener capable of;

i. gathering profile data from the mobile device; and

ii. packaging the profile data into one or more data streams;

c. a device transmitter capable of;

i. attempting transmission of the profile data to the server by a first communication protocol; and

ii. if the first communication protocol is not available, or if the transmission at (i) fails, attempting retransmission by a second communication protocol;

wherein the server is capable of invoking a corrective action on the mobile device based on the profile data received.

12. The device profiler system of claim 11, wherein each of the data streams comprises a unique event ID that enables the server to re-assemble the data streams received by the server into a coherent profile for customer care analysis.

13. The device profiler system of claim 11, wherein the system is further capable of splitting the profile data into a plurality of data streams of a pre-selected size to facilitate transmission according to the selected first communication protocol.

14. The device profiler system of claim 11, wherein the profile data comprises data in XML format.

15. The device profiler system of claim 11, wherein the profile data comprises data in delimited ASCII format.

16. The device profiler system of claim 11, wherein the system is further capable of encrypting the one or more data streams prior to transmission.

17. The device profiler system of claim 11, wherein the profile data comprises one or more types of data selected from the group consisting of device manufacturer, model, revision, OEM information, processor type and architecture, software and hardware platforms, OS major version, OS minor version, OS build number, total physical memory, available physical memory, memory load, AC power, battery strength, signal strength, Cell ID, SMS service center, voice mail number, connection settings, installed applications, state of applications whether running or not, user information including user name and password.

18. The device profiler system of claim 11, wherein the first communication protocol comprises TCP/IP.

19. The device profiler system of claim 11, wherein the second communication protocol comprises SMS.