Electronic message management system

• US 20050149479A1
• Filed: 09/10/2004
• Published: 07/07/2005
• Est. Priority Date: 09/11/2003
• Status: Abandoned Application

• Current Assignee: MessageGate, Inc.
• Original Assignee: MessageGate, Inc.
• Inventors: Brown, Timothy J., Richardson, P. Dean, Haynes, Steven R., Findley, Carlton G., Wright, Clifford M.
• Application Number:
  US10/938,132
• Publication Number:
  US 20050149479A1
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]

Abstract

An electronic message management system, including in one embodiment, servers disposed at boundary points of an enterprise network, and employment of phrases of various message classifications, is disclosed and described herein.

Claims

1. An electronic message management system comprising:

storage medium, disposed inside an enterprise network;

having stored therein one or more data structures having a plurality of phrases of a plurality of message classifications, corresponding message tagging thresholds and message blocking thresholds of the message classifications, and a processing order of the message classifications; and

a plurality of servers, correspondingly disposed at a plurality of boundary locations of the enterprise network, and coupled to the storage medium, each of the servers including

a copy of the one or more data structures,

a first plurality of programming instructions adapted to enable the server to determine whether to accept or reject a received electronic message, based at least in part on the plurality of phrases of the plurality of message classifications, the message tagging and blocking thresholds of the message classifications, and the processing order of the message classifications, and

a second plurality programming instructions adapted to enable the server to accept a request of a message sender to establish a conversation session, receiving an electronic message from the message sender, through the conversation session, and cooperating with the first plurality of programming instructions to accept or reject the received electronic message, prior to terminating the conversation session.

2. The system of claim 1, wherein the first programming instructions are adapted to enable the server to perform the accepting/rejecting determining by

determining whether a first phrase of a first message classification is present in the electronic message;

and

generating a first score for the first message classification, based at least in part on the present determining of the first phrase.

3. The system of claim 2, wherein the first programming instructions are further adapted to enable the server to perform the accepting/rejecting determining by

determining whether the first score exceeds the message blocking threshold of the first message classification;

and

terminating the accepting/rejecting determining, if it is determined that the first score exceeds the message blocking threshold of the first message classification.

4. The system of claim 3, wherein the first programming instructions are further adapted to enable the server to determine whether the first score exceeds the message tagging threshold of the first message classification, when it is determined that the first score does not exceed the message blocking threshold of the first message classification.

5. The system of claim 3, wherein the first programming instructions are further adapted to enable the server to perform the accepting/rejecting determining by

determining whether a second phrase of a second message classification is present in the electronic message, when it is determined that the first score does not exceeds the message blocking threshold of the first message classification, the second message classification having a later processing order than the first message classification;

and

generating a second score for the second message classification, based at least in part on the present determining of the second phrase.

6. The system of claim 5, wherein the first programming instructions are further adapted to enable the server to perform the accepting/rejecting determining by

determining whether the second score exceeds the message blocking threshold of the second message classification;

and

terminating said accepting/rejecting determining, if it is determined by the server that the second score exceeds the message blocking threshold of the second message classification.

7. The system of claim 6, wherein the first programming instructions are further adapted to enable the server to determine whether the first score exceeds the message tagging threshold of the first message classification, or the second score exceeds the message tagging threshold of the second message classification, when it is determined that neither the first score exceeds the message blocking threshold of the first message classification, nor the second score exceeds the message blocking threshold of the second message classification.

8. The system of claim 1, wherein the storage medium further comprises a third plurality of programming instructions adapted to enable the server to retrieve the one or more data structures, and periodic updates to the one or more data structures, from an external supplier source.

9. The system of claim 1, wherein the storage medium further comprises a third plurality of programming instructions adapted to enable the server to facilitate an administrator in customizing the one or more data structures.

10. The system of claim 1, wherein the storage medium further comprises a third plurality of programming instructions adapted to enable the server to provide the servers with their respective copies of the one or more data structures.

11. The system of claim 1, wherein each of the server further comprises a third plurality of programming instructions adapted to enable the server to obtain its local copies of the one or more data structures.

12. The system of claim 1, wherein the electronic message comprises an electronic mail.

13. A method, to be performed on a server, comprising:

receiving by the server, a plurality of phrases and their corresponding scores, for a plurality of message classifications;

receiving by the server, corresponding message tagging thresholds and message blocking thresholds for the message classifications;

receiving by the server, a processing order of the message classifications;

receiving by the server, an electronic message;

determining by the server, whether to accept or reject the received electronic message, including whether the electronic message is to be tagged, if the electronic message is to be accepted, based at least in part on the received phrases, their scores, the tagging and blocking thresholds, and the processing order of the message classifications; and

accepting or rejecting by the server, the electronic message based at least in part on the result of the determining.

14. The method of claim 13, wherein the accepting/rejecting determining by the server comprises

determining by the server, whether a first phrase of a first message classification is present in the electronic message;

and

generating by the server, a first score for the first message classification, based at least in part on the present determining of the first phrase.

15. The method of claim 14, wherein

the accepting/rejecting determining by the server further comprises determining by the server, whether a second phrase of a first message classification is present in the electronic message;

and

said first score generating by the server is further based on the present determining of the second phrase.

16. The method of claim 15, wherein the accepting/rejecting determining by the server further comprises

determining by the server, whether the first score exceeds the message blocking threshold of the first message classification;

and

terminating by the server, said accepting/rejecting determining, if it is determined by the server that the first score exceeds the message blocking threshold of the first message classification.

17. The method of claim 16, wherein the method further comprises determining whether the first score exceeds the message tagging threshold of the first message classification, when it is determined that the first score does not exceed the message blocking threshold of the first message classification.

18. The method of claim 14, wherein the accepting/rejecting determining by the server further comprises

determining by the server, whether the first score exceeds the message blocking threshold of the first message classification;

and

terminating by the server, said accepting/rejecting determining, if it is determined by the server that the first score exceeds the message blocking threshold of the first message classification.

19. The method of claim 18, wherein the method further comprises determining whether the first score exceeds the message tagging threshold of the first message classification, when it is determined that the first score does not exceed the message blocking threshold of the first message classification.

20. The method of claim 18, wherein the accepting/rejecting determining by the server further comprises

determining by the server, whether a second phrase of a second message classification is present in the electronic message, when it is determined that the first score does not exceeds the message blocking threshold of the first message classification, the second message classification having a later processing order than the first message classification;

and

generating by the server, a second score for the second message classification, based at least in part on the present determining of the second phrase.

21. The method of claim 20, wherein the accepting/rejecting determining by the server further comprises

determining by the server, whether the second score exceeds the message blocking threshold of the second message classification;

and

terminating by the server, said accepting/rejecting determining, if it is determined by the server that the second score exceeds the message blocking threshold of the second message classification.

22. The method of claim 21, wherein the method further comprises determining whether the first score exceeds the message tagging threshold of the first message classification, or the second score exceeds the message tagging threshold of the second message classification, when it is determined that neither the first score exceeds the message blocking threshold of the first message classification, nor the second score exceeds the message blocking threshold of the second message classification.

23. A method, to be performed on a server, comprising:

accepting by the server, a request, from an electronic message sender, to establish a conversation session;

receiving by the server, through the conversation session, an electronic message;

determining by the server, whether to accept or reject the received electronic message;

accepting or rejecting by the server, the electronic message, based at least in part on the result of the determining; and

terminating by the server, the conversation session with the electronic message sender, after said determining and accepting/rejecting.

24. The method of claim 23, wherein

the method further comprises receiving by the server, a plurality of phrases and their corresponding scores, for a plurality of message classifications;

and

said determining is performed based at least in part on the received phrases and their scores.

25. The method of claim 24, wherein

the method further comprises receiving by the server, corresponding message tagging thresholds and message blocking thresholds for the message classifications;

and

said determining is further performed based on the message tagging and blocking thresholds of the message classifications.

26. The method of claim 25, wherein

the method further comprises receiving by the server, a processing order of the message classifications;

and

said determining is further performed based on the processing order of the message classifications.

27. The method of claim 23, wherein

the method further comprises receiving by the server, message tagging thresholds and message blocking thresholds for a plurality of message classifications;

and

said determining is performed based on the message tagging and blocking thresholds of the message classifications.

28. The method of claim 27, wherein

the method further comprises receiving by the server, a processing order of the message classifications;

and

said determining is further performed based on the processing order of the message classifications.

29. The method of claim 23, wherein

the method further comprises receiving by the server, a processing order of the message classifications;

and

said determining is further performed based on the processing order of the message classifications.

30. An article of manufacture, comprising

a machine readable medium;

and

a plurality of executable instructions designed to enable a server to perform a selected one of the methods of claim 8 and 23.

31. An apparatus comprising:

storage medium having stored therein

a first plurality of programming instructions adapted to determine whether to accept or reject a received electronic message, based at least in part on one or more of (a) a plurality of phrases of a plurality of message classifications, (b) message tagging thresholds of the message classifications, (c) message blocking thresholds of the message classifications, and (d) a processing order of the message classifications,

a second plurality programming instructions adapted to accept a request of a message sender to establish a conversation session, receiving an electronic message from the message sender, through the conversation session, and cooperating with the first plurality of programming instructions to accept or reject the received electronic message, prior to terminating the conversation session; and

a processor coupled to the storage medium to execute the first and second plurality of programming instructions.

32. The apparatus of claim 31, wherein the first programming instructions are adapted to enable the server to perform the accepting/rejecting determining by

determining whether a first phrase of a first message classification is present in the electronic message;

and

generating a first score for the first message classification, based at least in part on the present determining of the first phrase.

33. The apparatus of claim 32, wherein the first programming instructions are further adapted to enable the server to perform the accepting/rejecting determining by

determining whether the first score exceeds the message blocking threshold of the first message classification;

and

terminating the accepting/rejecting determining, if it is determined that the first score exceeds the message blocking threshold of the first message classification.

34. The apparatus of claim 33, wherein the first programming instructions are further adapted to enable the server to determine whether the first score exceeds the message tagging threshold of the first message classification, when it is determined that the first score does not exceed the message blocking threshold of the first message classification.

35. The apparatus of claim 33, wherein the first programming instructions are further adapted to enable the server to perform the accepting/rejecting determining by

determining whether a second phrase of a second message classification is present in the electronic message, when it is determined that the first score does not exceeds the message blocking threshold of the first message classification, the second message classification having a later processing order than the first message classification;

and

generating a second score for the second message classification, based at least in part on the present determining of the second phrase.

36. The apparatus of claim 35, wherein the first programming instructions are further adapted to enable the server to perform the accepting/rejecting determining by

determining whether the second score exceeds the message blocking threshold of the second message classification;

and

terminating said accepting/rejecting determining, if it is determined by the server that the second score exceeds the message blocking threshold of the second message classification.

37. The apparatus of claim 36, wherein the first programming instructions are further adapted to enable the server to determine whether the first score exceeds the message tagging threshold of the first message classification, or the second score exceeds the message tagging threshold of the second message classification, when it is determined that neither the first score exceeds the message blocking threshold of the first message classification, nor the second score exceeds the message blocking threshold of the second message classification.