Method and system for enhanced management of telephone conferences

• US 20050152523A1
• Filed: 01/12/2004
• Published: 07/14/2005
• Est. Priority Date: 01/12/2004
• Status: Abandoned Application

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Seaman, James Wesley, Hamilton, Rick Allen II, Ernest, Leslie Mark, Fellenstein, Craig William
• Application Number:
  US10/755,830
• Publication Number:
  US 20050152523A1
• Time in Patent Office: Days
• US Class Current: 379/202.10
• CPC Class Codes: H04M 2203/5054 Meet-me conference, i.e. participants dial-in
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/42068 where the identifier is used to access a profile
• CPC Class Codes: H04M 3/4211 where the identifier is used to access a profile
• CPC Class Codes: H04M 3/42365 Presence services providing information on the willingness to communicate or the ability to communicate in terms of media capability or network connectivity
• CPC Class Codes: H04M 3/56 Arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities video conference systems H04N7/15
• CPC Class Codes: H04M 3/565 relating to time schedule aspects

Abstract

This present invention provides a teleconferencing method and system in which that places the contact responsibility on the conference host, rather than passively requiring individuals to connect to the conference. This invention creates a participant profile for each potential conference participant. The user profile would include a primary point of contact, such as an office telephone, and secondary choice, such as a home office telephone, cellular telephone, or text capable Personal Digital Assistant (PDA). As the system proceeds through the options, in the event the participant is not reached, a message appropriate to that media (voicemail, text message, etc.) can be left as a reminder. Further, the invention would provide to all participants any softcopy materials deemed critical by the leader of the meeting, in a format based on user preferences also contained in the profile database.

Claims

1. A method for managing the activities of a teleconference meeting comprising the steps of:

notifying potential participants of a teleconference meeting;

creating a profile of potential teleconference meeting participants;

initiating a connection attempt with each participant at the host and establishing a connection with each participant prior to the beginning of the teleconference meeting;

monitoring the activities occurring during the teleconference meeting; and

generating a report of the activities that occurred during the telephone meeting at the end of the meeting.

2. The method as described in claim 1 wherein said participant profile creation step further comprises:

gathering information about the alternative means for contacting the participant; and

placing this information in a storage location for access as needed by the host of the teleconference meeting.

3. The method as described in claim 1 further comprising after said participant notifying step, the step of determining which participants have confirmed availability for the meeting.

4. The method as described in claim 2 wherein the telephone meeting information comprises the time of the meeting, the date of the meeting and the number of participants attending the meeting.

5. The method as described in claim 2 wherein said information gather step further comprising sending each confirming participant a request for alternative contact information.

6. The method as described in claim 5 wherein said contact information includes a priority list of alternative contact means of the participant.

9. The method as described in claim 1 further comprising after said call initiating step, the steps of:

determining whether a successful connection was established with a participant during the call attempt; and

initiating a call attempt to alternative contact device for that participant when the previous call attempt to establish a connection was unsuccessful.

7. The method as described in clam 1 further comprising the step of building a list of confirmed participants.

8. The method as described in claim 7 further comprising after said list building step, the step of monitoring the confirmed participant list for changes to the gathered alternative contact information of the participant or the participant'"'"'s availability for the meeting.

10. The method as described in claim I further comprising after said call initiating step, the steps of:

determining whether a successful connection was established with a participant during the initial call attempt;

authenticating the participant identification when the connection attempt was successful;

capturing acknowledgements from connected participants; and

playing back the captured acknowledgements at the start of the meeting.

11. The method as described in claim I further comprising simultaneously with said monitoring step, the step of recording the activities of the meeting.

12. A computer program product in a computer readable medium for use in managing the activities of a teleconference meeting comprising:

instructions for notifying potential participants of a teleconference meeting;

instructions for creating a profile of potential teleconference meeting participants;

instructions for initiating a connection attempt with each participant at the host and establishing a connection with each participant prior to the beginning of the teleconference meeting;

instructions for monitoring the activities occurring during the teleconference meeting; and

instructions for generating a report of the activities that occurred during the telephone meeting at the end of the meeting.

13. The computer program product as described in claim 12 wherein said participant profile creation instructions further comprise:

instructions for gathering information about the alternative means for contacting the participant; and

placing this information in a storage location for access as needed by the host of the teleconference meeting.

14. The computer program product as described in claim 12 further comprising after said participant notifying instructions, instructions for determining which participants have confirmed availability for the meeting.

15. The computer program product as described in claim 13 wherein said information gather instructions further comprise instructions for sending each confirming participant a request for alternative contact information.

18. The computer program product as described in claim 12 further comprising after said call initiating instructions:

instructions for determining whether a successful connection was established with a participant during the call attempt; and

instructions for initiating a call attempt to alternative contact device for that participant when the previous call attempt to establish a connection was unsuccessful.

19. The computer program product as described in claim 12 further comprising after said call initiating instructions:

instructions for determining whether a successful connection was established with a participant during the initial call attempt;

instructions for authenticating the participant identification when the connection attempt was successful;

instructions for capturing acknowledgements from connected participants; and

instructions for playing back the captured acknowledgements at the start of the meeting.

20. The computer program product as described in claim 12 further comprising simultaneously with said monitoring instructions, instructions for recording the activities of the meeting.

16. The computer program product as described in clam 12 further comprising instructions for building a list of confirmed participants.

17. The computer program product as described in claim 16 further comprising after said list building instructions, instructions for monitoring the confirmed participant list for changes to the gathered alternative contact information of the participant or the participant'"'"'s availability for the meeting.