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Interactive lead generation system having a web-based application for reporting and following up with leads and methods of use thereof

  • US 20050154648A1
  • Filed: 11/03/2004
  • Published: 07/14/2005
  • Est. Priority Date: 11/04/2003
  • Status: Abandoned Application
First Claim
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1. A method of selling products by providing a web-based interactive system that provides a plurality of customers with product information while simultaneously providing a plurality of clients of the interactive system with a database of customer information, comprising:

  • providing a plurality of product codes, storing each said product code in association with product information about a product item of a client of the system, said product information comprising textual information, providing a telephone number, said telephone number providing access to an IVR server, recording a textual greeting in a database, said database accessible to said IVR server, processing a plurality of telephone calls received from customers via said telephone number, each said processing step comprising;

    playing a verbal customer greeting to the customer, said customer greeting soliciting input from the customer, receiving, in response to said customer greeting, a textual set of customer contact information from the customer via customer input using a key pad of the customer'"'"'s telephone, storing said textual set of contact information, receiving, in response to said customer greeting, a verbal set of customer contact information from the customer via the customer speaking into the customer'"'"'s telephone, storing said verbal set of customer contact information in a voice clip, receiving, in response to said greeting, one or more selected product codes from the customer, the customer selecting said product codes via customer input over the customer'"'"'s telephone, in response to each said selected product code, playing verbal information about said product item associated with said product code to the customer, wherein said playing of information is accomplished by said system converting said textual information about said product item into a verbal format, providing a plurality of clients with login access to said system.

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