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Method and arrangement for automated provision of service hints

  • US 20050154749A1
  • Filed: 01/14/2004
  • Published: 07/14/2005
  • Est. Priority Date: 01/14/2004
  • Status: Abandoned Application
First Claim
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1. A method of assisting in correct diagnosis of a problem exhibited by a product having at least one component part, the method comprising:

  • inputting to a database a description of the problem, a part identifier for the at least one component part, a description of the at least one component part, a product identifier, and at least one hint for assisting in diagnosing the problem;

    generating a hint file in the database and associating it with the at least one component part; and

    downloading the hint file to a parts ordering system and a parts catalog system in association with the part identifier, such that whenever a request to order the at least one part is entered into the parts ordering system or an inquiry for the part is made to the parts catalog system, the hint will be displayed.

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