Modular integration of communication modalities

• US 20050160146A1
• Filed: 12/29/2003
• Published: 07/21/2005
• Est. Priority Date: 12/29/2003
• Status: Abandoned Application

• Current Assignee: Bellsouth Intellectual Property Corporation (AT&T, Inc.)
• Original Assignee: Bellsouth Intellectual Property Corporation (AT&T, Inc.)
• Inventors: Arnoff, Mary S.
• Application Number:
  US10/747,755
• Publication Number:
  US 20050160146A1
• Time in Patent Office: Days
• US Class Current: 709/206
• CPC Class Codes: H04L 51/066 Format adaptation, e.g. format conversion or compression
• CPC Class Codes: H04L 51/56 Unified messaging, e.g. interactions between e-mail, instant messaging or converged IP messaging [CPM]
• CPC Class Codes: H04M 2201/60 Medium conversion
• CPC Class Codes: H04M 2203/4536 Voicemail combined with text-based messaging
• CPC Class Codes: H04M 3/4288 Notifying a called subscriber of an incoming call during an ongoing call, e.g. Call Waiting
• CPC Class Codes: H04M 3/5237 Interconnection arrangements between ACD systems
• CPC Class Codes: H04M 3/5307 for recording messages comprising any combination of audio and non-audio components
• CPC Class Codes: H04M 7/0033 Notification or handling of incoming calls by a computer
• CPC Class Codes: H04M 7/0054 where the data service is an electronic mail service
• CPC Class Codes: H04M 7/121 Details of network access arrangements or protocols
• CPC Class Codes: H04M 7/126 Interworking of session control protocols

Abstract

The present disclosure provides systems and methods for integrating standard communication modalities, in which a first communication is received from a first communication system using a first standard communication protocol. That first communication is then converted into a second communication at a messaging server. The second communication is compatible with a second standard communication protocol. The second communication is then transmitted to a second communication system using the second standard communication protocol.

Claims

1. A system for integrating communication modalities, the system comprising:

(A) a standard telephone system;

(B) a standard legacy voicemail system;

(C) a digital voicemail store;

(D) a network access server (NAS) communicatively coupled to the telephone system, the NAS being configured to receive analog voice signals from the telephone system, the NAS further being configured to transmit analog voice signals to the telephone system, the NAS further being configured to digitize the analog voice signals, the NAS further being configured to transmit the digitized signals; and

(E) a digital messaging server (DMS) communicatively coupled to the NAS, the DMS further being communicatively coupled to the digital voicemail store, the DMS further being communicatively coupled to the legacy voicemail system, the DMS being configured to receive the digitized signals from the NAS, the DMS further being configured to transmit the digitized signals in the digital voicemail store, the DMS further being configured to convert the digitized signal into an analog message, the DMS further being configured to transmit the analog message to the legacy voicemail system.

2. A system for integrating communication modalities, the system comprising:

(A) a standard telephone system;

(B) a standard legacy voicemail system;

(C) a digital voicemail store; and

(D) a messaging server comprising;

(D1) means for receiving a voice signal from the standard telephone system;

(D2) means for conveying the analog signal to the standard legacy voicemail system;

(D3) means for converting the analog signal into a digital signal; and

(D4) means for transmitting the digital signal to the digital voicemail store.

3. A system for integrating standard communication modalities, the system comprising:

a first communication system configured to communicate using a first standard communication protocol;

a second communication system configured to communicate using a second standard communication protocol; and

a messaging server communicatively coupled to the first communication system, the messaging server further being communicatively coupled to the second communication system, the messaging server being configured to receive a first communication from the first communication system using the first standard communication protocol, the messaging server being further configured to convert the first communication into a second communication, the second communication being compatible with the second standard communication protocol, the messaging server being further configured to transmit the second communication to the second communication system using the second standard communication protocol.

4. The system of claim 3, wherein the conversion of the first communication into the second communication occurs substantially synchronously with the receiving of the first communication.

5. The system of claim 4, wherein the transmission of the second communication occurs substantially synchronously with the converting of the first communication into the second communication.

6. The system of claim 3, wherein the first communication system is an Internet call waiting (ICW) system.

7. The system of claim 6, wherein the second communication system is a legacy voicemail system.

8. The system of claim 6, wherein the second communication system is an email system.

9. The system of claim 6, wherein the second communication system is an instant messaging (IM) system.

10. The system of claim 3, wherein the first communication system is a legacy voicemail system.

11. The system of claim 10, wherein the second communication system is an email system.

12. The system of claim 10, wherein the second communication system is an instant messaging (IM) system.

13. The system of claim 10, wherein the second communication system is an Internet call waiting (ICW) system.

14. The system of claim 3, wherein the first communication system is an email system.

15. The system of claim 14, wherein the second communication system is a legacy voicemail system.

16. The system of claim 3, wherein the first communication system is an instant messaging (IM) system.

17. The system of claim 16, wherein the second communication system is a legacy voicemail system.

18. The system of claim 3, further comprising a third communication system configured to communicate using a third standard communication protocol, wherein the messaging server is further communicatively coupled to the third communication system, the messaging server being further configured to convert the first communication into a third communication, the third communication being compatible with the third standard communication protocol, the messaging server being further configured to transmit the third communication to the third communication system using the third standard communication protocol.

19. The system of claim 18, wherein the transmission of the second communication is substantially synchronous with the transmission of the third communication.

20. The system of claim 18, wherein the conversion of the first communication into the third communication occurs substantially synchronously with the receiving of the first communication.

21. The system of claim 20, wherein the transmission of the third communication occurs substantially synchronously with the converting of the first communication into the third communication.

22. The system of claim 18:

wherein the first communication system is different from the second communication system;

wherein the second communication system is different from the third communication system;

wherein the third communication system is different from the first communication system; and

wherein the first communication system, the second communication system, and the third communication system are each selected from the group consisting of;

a public switched telephone network (PSTN) telephone system;

a cellular telephone system;

an email system;

an instant messaging (IM) system;

an Internet call waiting (ICW) system; and

an legacy voicemail system.

23. The system of claim 18, the first communication system being selected from the group consisting of:

a public switched telephone network (PSTN) telephone system;

a cellular telephone system;

an Internet call waiting (ICW) system; and

the second communication system being different from the first communication system, the second communication system being selected from the group consisting of;

a public switched telephone network (PSTN) telephone system;

a cellular telephone system;

an email system;

an instant messaging (IM) system;

an Internet call waiting (ICW) system; and

an legacy voicemail system; and

the third communication system being different from the second communication system, the third communication system further being different from the second communication system, the third communication system being selected from the group consisting of;

a public switched telephone network (PSTN) telephone system;

a cellular telephone system;

an email system;

an instant messaging (IM) system;

an Internet call waiting (ICW) system; and

an legacy voicemail system.

24. A method for integrating standard communication modalities, the method comprising the steps of:

receiving a first communication from a first communication system, the first communication being compatible with a first standard communication protocol;

converting the first communication into a second communication at a messaging server, the second communication being compatible with a second standard communication protocol; and

transmitting the second communication to a second communication system using the second standard communication protocol.

25. The method of claim 24, wherein the step of receiving the first communication and the step of converting the first communication into the second communication occur substantially synchronously.

26. The method of claim 24, wherein the step of converting the first communication into the second communication and the step of transmitting the second communication occur substantially synchronously.

27. The method of claim 24, further comprising the steps of:

converting the first communication into a third communication, the third communication being compatible with a third standard communication protocol; and

transmitting the third communication to a third communication system using the third standard communication protocol.

28. The method of claim 27, wherein the step of transmitting the second communication and the step of transmitting the third communication occur substantially synchronously.

29. The method of claim 27, wherein the step of receiving the first communication and the step of converting the first communication into the third communication occur substantially synchronously.

30. The method of claim 29, wherein the step of converting the first communication into the third communication and the step of transmitting the third communication occur substantially synchronously.