METHOD, SYSTEM AND SERVICE FOR ACHIEVING SYNCHRONOUS COMMUNICATION RESPONSIVE TO DYNAMIC STATUS

• US 20050163104A1
• Filed: 01/22/2004
• Published: 07/28/2005
• Est. Priority Date: 01/22/2004
• Status: Active Grant

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Shae, Zon-Yin, Stern, Edith Helen, Acharya, Arup, Christensen, James Edward, Williams, Rose Marie
• Granted Patent: US 7,362,698 B2
• Time in Patent Office: Days
• US Class Current: 370/352
• CPC Class Codes: H04L 61/4547 for personal communications, i.e. using a personal identifier
• CPC Class Codes: H04L 61/4557 Directories for hybrid networks, e.g. including telephone numbers
• CPC Class Codes: H04L 65/1069 Session establishment or de-establishment
• CPC Class Codes: H04L 65/1101 Session protocols
• CPC Class Codes: H04L 67/563 Data redirection of data network streams
• CPC Class Codes: H04M 2203/2072 Schedules, e.g. personal calendars
• CPC Class Codes: H04M 3/42 Systems providing special services or facilities to subscribers specially adapted for wireless communication networks H04W4/00
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/42229 Personal communication services, i.e. services related to one subscriber independent of his terminal and/or location diverting calls from one subscriber to another subscriber, i.e. two different subscriptions H04M3/54; selecting arrangements in intelligent networks H04Q3/005
• CPC Class Codes: H04M 3/436 Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54

Abstract

A method for routing a communication connection request includes the steps of obtaining context information from a communication connection requestor in response to a communication connection request. The steps further include using the context information to determine a communication connection action, and connecting the communication connection requestor based upon the connection action.

Claims

1. A method for routing a communication connection request comprising the steps of:

in response to a communication connection request, obtain context information from a communication connection requestor;

using said context information to determine a communication connection action; and

connecting said communication connection requestor based upon said connection action.

2. The method of claim 1 further comprising the step of determining a confidence factor for the connection action.

3. The method of claim 2 further comprising the step of performing said connection in response to exceeding a confidence factor threshold.

4. The method of claim 2 further comprising the step of validating said connection action with a caller for connections not exceeding a confidence factor threshold.

5. The method of claim 1 wherein the step of determining a connection action is done with a rules engine.

6. The method of claim 1 further comprising the step of providing an indication of an associated action.

7. The method of claim 6 wherein said step of providing an indication of an associated action further includes the step of having data transmission.

8. The method of claim 6 wherein said step of providing an indication of an associated action further includes the step of having a notification.

9. The method of claim 6 wherein said step of providing an indication of an associated action further includes the step of having a workflow initiation.

10. The method of claim 6 wherein said step of providing an indication of an associated action further includes the step of having a logging action.

11. The method of claim 6 wherein said step of providing an indication of an associated action further includes the step of directing said associated action to at least one additional connection.

12. A method for providing a communication connection for a user comprising the steps of:

obtaining context information for said user;

using said context information to determine a communication connection action; and

connecting said user based upon said connection action.

13. The method of claim 12 further comprising the step of determining a confidence factor for the connection action.

14. The method of claim 13 further comprising the step of performing said connection in response to exceeding a confidence factor threshold.

15. The method of claim 13 further comprising the step of validating said connection action with a user for connections not exceeding a confidence factor threshold.

16. The method of claim 12 wherein the step of determining a connection action is done with a rules engine.

17. A method of routing a caller'"'"'s call comprising the steps of:

obtaining context information for said caller;

using said context information to determine a communication connection action; and

connecting said caller based upon said connection action.

18. The method of claim 17 further comprising the step of determining a confidence factor for the connection action.

19. The method of claim 18 further comprising the step of performing said connection in response to exceeding a confidence factor threshold.

20. The method of claim 18 further comprising the step of validating said connection action said caller for connections not exceeding a confidence factor threshold.

21. The method of claim 17 wherein the step of determining a connection action is done with a rules engine.

22. The method of claim, 17 further comprising the step of using context information for a called party to assist in determining said communication connection action.

23. The method of claim 17 further comprising the step of using a caller'"'"'s calendar to assist in determining said communication connection action.

24. The method of claim 17 further comprising the step of authenticating the caller before determining said communication connection action.

25. The method of claim 17 further comprising the step of requiring a single action by a caller for determining said communication connection action.

26. The method of claim 24 further comprising the step of using biometrics to authenticate said caller.

27. A method of determining a communication connection for a caller comprising the steps of:

obtaining context information for said caller;

using said context information to determine a communication connection action; and

connecting said caller based upon said connection action.

28. A service for determining a communication connection for a caller comprising the method steps of:

obtaining context information for said caller;

using said context information to determine a communication connection action; and

connecting said caller based upon said connection action.

29. An apparatus for use in a computer services environment, said apparatus comprising:

at least one processor operative to route a caller'"'"'s call based upon context information for said caller, and

using said context information to determine a communication connection action for connecting said caller.

30. The apparatus of claim 29 further comprising a rules engine for determining a communication connection action.

31. The method of claim 29, wherein said context information comprises a calendar of said user.