Method and system for maintaining a business office appliance through log files
First Claim
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1. A computer program product comprising:
- a computer storage medium and a computer program code mechanism embedded in the computer storage medium for execution on a business office appliance and for monitoring the business office appliance, the computer program code mechanism comprising;
a first computer code device configured to generate a monitoring message, including error messages and warnings detected on the business office appliance;
a second computer code device configured to transmit the monitoring message to a remote service center for diagnosis of the error messages and warnings at the remote service center; and
a third computer code device configured to receive an acknowledgment that the service center received the monitoring message.
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Abstract
A method and system for monitoring a business office appliance by a remote service center using logs that are transferred to the remote service center. When the service center analyzes the data in the logs, it can detect warning messages or error messages from application software controlling the monitored appliances and remotely diagnose or fix those monitored appliances.
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Citations
20 Claims
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1. A computer program product comprising:
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a computer storage medium and a computer program code mechanism embedded in the computer storage medium for execution on a business office appliance and for monitoring the business office appliance, the computer program code mechanism comprising;
a first computer code device configured to generate a monitoring message, including error messages and warnings detected on the business office appliance;
a second computer code device configured to transmit the monitoring message to a remote service center for diagnosis of the error messages and warnings at the remote service center; and
a third computer code device configured to receive an acknowledgment that the service center received the monitoring message. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A computer implemented method, executed on a business office appliance, for monitoring the business office appliance, comprising the steps of:
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generating a monitoring message, including error messages and warnings detected on the business office appliance;
transmitting the monitoring message to a remote service center for diagnosis of the error messages and warnings at the remote service center; and
receiving an acknowledgment that the service center received the monitoring message. - View Dependent Claims (11, 12, 13, 14, 15, 16, 17, 18)
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19. A business office appliance, comprising:
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a detector for detecting an error condition and status information;
a message generator configured to generate a monitoring message, including error messages and warnings based on the error conditions and status information detected by the detector;
a transmitter configured to transmit the monitoring message to a remote service center for diagnosis of the error messages and warnings at the remote service center; and
a receiver configured to receive an acknowledgment that the service center received the monitoring message. - View Dependent Claims (20)
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Specification