×

Interactive dialog-based training method

  • US 20050170326A1
  • Filed: 03/31/2005
  • Published: 08/04/2005
  • Est. Priority Date: 02/21/2002
  • Status: Active Grant
First Claim
Patent Images

1. An interactive training method based on a simulated customer interaction, the method comprising:

  • providing a predetermined customer portion of a dialog segment from the simulated customer interaction to a trainee via a graphical user interface, the dialog segment comprising the customer portion and at least one predetermined keyword associated with the customer portion;

    receiving a response to the customer portion from the trainee via the graphical user interface; and

    determining whether the response includes the at least one keyword.

View all claims
  • 2 Assignments
Timeline View
Assignment View
    ×
    ×