Speech information system
First Claim
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1. A speech based notification system, said system including:
- a data server;
a notification server in communication with said data server;
a speech server in communication with said notification server; and
a phone system in communication with said speech server.
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Abstract
A method of controlling a speech based communication system. The method will initialize the system and poll a server for data or data sources. The method requests a new call through a telephony coordinator and connects the new call with a speech server. The method enables the speech server to conduct the call and transfer information therefrom to at least one other server. The method will also disconnect the call and determine if any other new calls are pending.
18 Citations
24 Claims
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1. A speech based notification system, said system including:
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a data server;
a notification server in communication with said data server;
a speech server in communication with said notification server; and
a phone system in communication with said speech server. - View Dependent Claims (2, 3, 4, 5, 6)
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7. A method of controlling a speech based communication system, said method including the steps of:
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initializing the communication system;
polling a first server for predetermined data or data sources;
requesting a new call via a telephony coordinator;
connecting said new call via a speech server;
enabling said speech server to conduct said new call;
transferring predetermined information to said speech server during said new call;
disconnecting said new call upon completion thereof, and determining if other new calls are pending. - View Dependent Claims (8, 9, 10, 11, 12, 13, 14)
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15. A method of controlling a dealership notification system, said method including the steps of:
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querying a dealership management server via a monitor service on a notification server;
determining if a call is to be made;
calling a predetermined customer;
determining if said customer answers said call;
conducting dialog with said customer via a speech server; and
determining if other customers are to be called. - View Dependent Claims (16, 17, 18, 19, 20, 21, 22, 23, 24)
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Specification