Interconnected remote banking facilities and method

• US 20050171907A1
• Filed: 01/30/2004
• Published: 08/04/2005
• Est. Priority Date: 01/30/2004
• Status: Abandoned Application

• Current Assignee: The Bank of Fayetteville (Truist Financial Corp.)
• Original Assignee: The Bank of Fayetteville (Truist Financial Corp.)
• Inventors: Lewis, John M.
• Application Number:
  US10/769,424
• Publication Number:
  US 20050171907A1
• Time in Patent Office: Days
• US Class Current: 705/43
• CPC Class Codes: G06Q 20/108 Remote banking, e.g. home banking
• CPC Class Codes: G06Q 20/1085 involving automatic teller machines [ATMs]
• CPC Class Codes: G06Q 20/382 insuring higher security of transaction
• CPC Class Codes: G07F 19/00 Complete banking systems; Coded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines data processing equipment for bank accounting G06Q40/02
• CPC Class Codes: G07F 19/207 Surveillance aspects at ATMs
• CPC Class Codes: G07F 19/211 Software architecture within ATMs or in relation to the ATM network

Abstract

There is disclosed a communication and control system connecting geographically separated untended branch bank facilities with a central control facility having audio visual personnel stations for customer service persons with video monitors switchable to receive visual data from a selected branch bank. Video cameras are provided for communicating an image of a service person and control signals to a branch bank. A central security control station receives digital image data from the branch banks. The branch bank facilities have intrusion detection and prevention apparatus and entry control devices for allowing access to authorized persons, and video cameras which are situated and controlled to view all parts of the bank and linked to said central control. Customer stations have a personal computer terminal to communicate with an internet electronic banking site and also may have conventional automated equipment such as a bulk cash dispensing machine, a check cashing machine, a night depository unit, and at least one recording security camera. A terminal at central control has digital data links to cash dispensing and check cashing machines.

Claims

1. A communication and control system for multiple untended branch bank facilities and customer stations therein comprising:

A. a central control facility having one or more personnel stations for one or more customer service persons, said central control facility having;

A(1) at least one audio visual personnel station with a plurality of video monitors, communications links from said central control facility to each of said branch bank facilities and means for switching said video monitors to receive customer related visual data from links to selected branch bank facilities;

A(2) at least one video camera for communicating to a selected branch bank facility an image of a service person or other visual information desired to be communicated, said camera having associated therewith a computer station for transmitting data and control signals to a customer station at a branch bank facility;

A(3) a central security control and activity monitoring station with security information links to receive digital data including image data from sensors including video cameras at each of said branch bank facilities; and

A(4) a terminal with digital data links to communicate with automated bulk cash dispensing units and check cashing units;

B. a plurality of remotely located self-contained branch bank facilities not requiring attendant operating personnel, each said branch bank facility having;

B(1) an enclosed structure with intrusion detection and prevention apparatus and an entry control device for limiting access to identifiable customers or other persons authorized for entry;

B(2) said structure being divided into a customer accessible first portion and a second portion accessible only to authorized persons and for equipment servicing or maintenance;

B(3) multiple video cameras at each said branch bank facility situated and controlled to view all parts of at least the said first portion of said structure and at least a part of approaches to said structure, said video cameras being provided with communication apparatus for linking them to said central security control and activity monitoring station;

B(4) an ATM associated with each said branch bank facility having ATM communication links separate from those for security information and customer related visual data;

B(5) at least one customer station having a personal computer terminal configured to communicate with an internet electronic banking site and including visual image communication apparatus connected to link with said audio-visual personnel station at said central control facility;

B(6) a bulk cash dispensing machine capable of dispensing coins and bills of selected denominations;

B(7) a check cashing machine;

B(8) a telephone communication station capable of linking to said one or more personnel stations at said central control facility;

B(9) a night depository unit;

B(10) at least one recording security camera;

whereby bank customers will have a safe and secure location to conduct virtually all forms of banking business either electronically or with aid of bank personnel through live audio visual communication.

2. Apparatus as recited in claim 1 wherein said customer accessible first portion of said structure contains a printer controlled at least in part from one of said personnel stations.

3. Apparatus as recited in claim 1 wherein each said branch bank facility contains a validated bank check producing machine controlled from one of said personnel stations.

4. Apparatus as recited in claim 1 wherein each said entry control device is configured to receive an unlock signal from said central control facility, whereby rapid emergency access to a branch bank facility can be provided for police, fire, or emergency medical service persons.

5. Apparatus as recited in claim 1 wherein at least a plurality of said branch facilities each contain a document scanner capable of transmitting an electronic copy of a document to said central control facility.

6. Apparatus as recited in claim 1 wherein said customer related visual data is received through an internet web site.

7. Apparatus as recited in claim 6 wherein said visual information desired to be transmitted from said central control facility is transmitted from an internet web site.

8. Apparatus as recited in claim 1 wherein said security information links are implemented through the internet.

9. Apparatus as recited in claim 1 wherein each said night depository is accessible from inside the said branch bank facility.

10. Apparatus as recited in claim 1 wherein each said ATM is in view of a video camera having a communication link to said at least one audio visual personnel station.