Integrated customer interface system for communications network management
First Claim
Patent Images
1. An integrated customer interface system for communications network management, said system comprising:
- at least one web server configured to;
manage client sessions over the internet, said session management including at least one of client validation or session encryption and decryption, provide a client with information regarding the client'"'"'s 800 number service, receive commands associated with managing the client'"'"'s 800 number service from the client via the internet, and provide the client with network communications and traffic information associated with the client'"'"'s network communications services; and
at least one dispatch server for communicating with said web server and a plurality of system resources, said dispatch server providing verification of system access.
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Accused Products
Abstract
A network management system allows a customer of a communications service provider to manage communications services using a web server that communicates with a client web browser. The customer is able to view information associated with various communications systems and services via the client web browser. The customer is also able to submit requests for changes in service to the web server.
274 Citations
22 Claims
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1. An integrated customer interface system for communications network management, said system comprising:
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at least one web server configured to;
manage client sessions over the internet, said session management including at least one of client validation or session encryption and decryption, provide a client with information regarding the client'"'"'s 800 number service, receive commands associated with managing the client'"'"'s 800 number service from the client via the internet, and provide the client with network communications and traffic information associated with the client'"'"'s network communications services; and
at least one dispatch server for communicating with said web server and a plurality of system resources, said dispatch server providing verification of system access. - View Dependent Claims (2, 4, 5, 6, 7, 8, 9, 11, 12, 13)
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3. (canceled)
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10. (canceled)
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14. A method for managing a customer'"'"'s toll free service, comprising:
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providing the customer with a user interface for managing the customer'"'"'s toll free service;
receiving commands associated with managing the customer'"'"'s toll free service from the customer via the user interface; and
implement changes to the customer'"'"'s toll free service based on the received commands. - View Dependent Claims (15, 16, 17, 18, 19, 20, 21, 22)
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Specification