Management of service level agreements for composite Web services

• US 20050172027A1
• Filed: 02/02/2004
• Published: 08/04/2005
• Est. Priority Date: 02/02/2004
• Status: Abandoned Application

• Current Assignee: Hewlett-Packard Development Company, L.P. (HP Inc.)
• Original Assignee: Hewlett-Packard Development Company, L.P. (HP Inc.)
• Inventors: Casati, Fabio, Shan, Ming-Chien, Castellanos, Maria Guadalupe
• Application Number:
  US10/770,288
• Publication Number:
  US 20050172027A1
• Time in Patent Office: Days
• US Class Current: 709/229
• CPC Class Codes: H04L 41/5003 Managing SLA; Interaction between SLA and QoS
• CPC Class Codes: H04L 41/5006 Creating or negotiating SLA contracts, guarantees or penalties
• CPC Class Codes: H04L 41/5009 Determining service level performance parameters or violations of service level contracts, e.g. violations of agreed response time or mean time between failures [MTBF]

Abstract

Method and apparatus are disclosed for managing at least one service level agreement (SLA) associated with at least one composite Web service. For each completed process instance, the status data logged in executing the process instance is analyzed to determine whether the process instance satisfied the SLA. The violation/satisfaction data and the logged status data are then used to construct an explanatory decision tree. Each node in the explanatory decision tree represents at least one attribute of the process instances, each branch from a node represents a subset of attribute values of the attribute of the node, and each leaf node indicates a probability value that process instances having attribute values consistent with the attribute values in nodes on a path to the leaf node fail to satisfy the SLA. Data that represents the explanatory decision tree may then be output to explain past violations of SLAs. Other embodiments generate a predictive decision tree that may be used in predicting whether active process instances will violate a SLAs.

Claims

1. A method for managing at least one service level agreement (SLA) associated with at least one composite Web service, comprising:

defining a service level agreement (SLA) that includes a set of criteria;

determining from status data logged during execution of each completed process instance of a composite Web service whether the process instance satisfied the criteria of the SLA;

storing a first data set that identifies the process instances and indicates for each process instance whether the process instance satisfied the criteria of each SLA;

constructing an explanatory decision tree from the status data and the first data set, wherein each node in the explanatory decision tree represents at least one attribute of the process instances, each branch from a node represents a subset of attribute values of the attribute of the node, and each leaf node indicates a probability value that process instances having attribute values consistent with the attribute values in nodes on a path to the leaf node fail to satisfy the criteria of the SLA; and

outputting data that represents the explanatory decision tree.

2. The method of claim 1, wherein the composite Web service includes a plurality of stages, the method further comprising:

selecting a second data set from the logged status data, wherein the second data set includes status data logged up to a selected stage of the composite Web service for the process instances identified in the first data set;

constructing a predictive decision tree from the second data set wherein each node in the predictive decision tree represents at least one attribute of the process instances, each branch from a node represents a subset of attribute values of the attribute of the node, and each leaf node indicates a probability value that process instances having attribute values consistent with the attribute values in nodes on a path to the leaf node fail to satisfy the criteria of the SLA;

determining for each active process instance using the predictive decision tree and attributes of the active process instance, whether the process instance is predicted to violate criteria of an SLA; and

outputting, for each process instance predicted to violate criteria of an SLA, data that identifies the process instance and SLA.

3. The method of claim 2, further comprising:

for each of a selected plurality of the stages of the Web service, selecting respectively associated subsets of data from the logged status data, wherein each subset includes status data logged up to the associated stage of the composite Web service for the process instances identified in the first data set;

constructing respectively associated predictive decision trees from the subsets of data associated with the selected plurality of stages;

determining for each active process instance using each predictive decision tree and attributes of the active process instance, whether the process instance is predicted to violate criteria of an SLA; and

outputting, for each process instance predicted to violate criteria of an SLA, data that identifies the process instance and SLA.

4. The method of claim 3, further comprising outputting, for each process instance predicted to violate criteria of an SLA, data that indicates a relative probability that the process instance will violate criteria of the SLA.

5. The method of claim 3, further comprising:

selecting attributes having values that correlate to an SLA violation;

wherein the step of selecting subsets of logged status data includes selecting a subset that includes the attributes and values from the step of selecting attributes; and

using the subset of the logged status data in constructing each predictive decision tree.

6. The method of claim 1, further comprising:

selecting attributes having values that correlate to an SLA violation;

selecting a subset of the logged status data, wherein the subset includes the attributes and values from the step of selecting attributes; and

using the subset of the logged status data in constructing the explanatory decision tree.

7. The method of claim 1, wherein the output data that represents the explanatory decision tree is graph data with each node being a two-dimensional object, and branches connecting the nodes represented being lines.

8. The method of claim 1, wherein the output data that represents the explanatory decision tree is a text-based description of attributes and values of attributes in paths in the tree.

9. An apparatus for managing at least one service level agreement (SLA) associated with at least one composite Web service, comprising:

means for defining a service level agreement (SLA) that includes a set of criteria;

means for determining from status data logged during execution of each completed process instance of a composite Web service whether the process instance satisfied the criteria of the SLA;

means for storing a first data set that identifies the process instances and indicates for each process instance whether the process instance satisfied the criteria of each SLA;

means for constructing a explanatory decision tree from the logged status data and the first data set, wherein each node in the explanatory decision tree represents at least one attribute of the process instances, each branch from a node represents a subset of attribute values of the attribute of the node, and each leaf node indicates a probability value that process instances having attribute values consistent with the attribute values in nodes on a path to the leaf node fail to satisfy criteria of the SLA; and

means for outputting data that represents the explanatory decision tree.

10. The apparatus of claim 9, wherein the composite Web service includes a plurality of stages, further comprising:

means for selecting a second data set from the logged status data, wherein the second data set includes status data logged up to a selected stage of the composite Web service for the process instances identified in the first data set;

means for constructing a predictive decision tree from the second data set wherein each node in the predictive decision tree represents at least one attribute of the process instances, each branch from a node represents a subset of attribute values of the attribute of the node, and each leaf node indicates a probability value that process instances having attribute values consistent with the attribute values in nodes on a path to the leaf node fail to satisfy criteria of the SLA;

means for determining for each active process instance using the predictive decision tree and attributes of the active process instance, whether the process instance is predicted to violate criteria of an SLA; and

means for outputting, for each process instance predicted to violate criteria of an SLA, data that identifies the process instance and SLA.

11. The apparatus of claim 10, further comprising means for outputting, for each process instance predicted to violate criteria of an SLA, data that indicates a relative probability that the process instance will violate criteria of the SLA.

12. The apparatus of claim 10, further comprising:

means for selecting attributes having values that correlate to an SLA violation;

means for selecting a subset that includes the attributes and values from the selected attributes; and

means for constructing each predictive decision tree using the subset of the logged status data.

13. The apparatus method of claim 9, further comprising:

means for selecting attributes having values that correlate to an SLA violation;

means for selecting a subset of the logged status data, wherein the subset includes the attributes and values from the step of selecting attributes; and

means for constructing the explanatory decision tree using the subset of the logged status data.

14. An article of manufacture for managing at least one service level agreement (SLA) associated with at least one composite Web service, comprising:

a processor-readable medium configured with instructions for causing the processor to perform the steps of,

defining a service level agreement (SLA) that includes a set of critera;

determining from status data logged during execution of each completed process instance of a composite Web service whether the process instance satisfied the criteria of the SLA;

storing a first data set that identifies the process instances and indicates for each process instance whether the process instance satisfied criteria of each SLA;

constructing a explanatory decision tree from the logged statusdata and the first data set, wherein each node in the explanatory decision tree represents at least one attribute of the process instances, each branch from a node represents a subset of attribute values of the attribute of the node, and each leaf node indicates a probability value that process instances having attribute values consistent with the attribute values in nodes on a path to the leaf node fail to satisfy criteria of the SLA; and

outputting data that represents the explanatory decision tree.

15. The article of manufacture of claim 14, wherein the composite Web service includes a plurality of stages, and the processor-readable medium is further configured with instructions for causing the processor to perform the steps of,

selecting a second data set from the logged status data, wherein the second data set includes status data logged up to a selected stage of the composite Web service for the process instances identified in the first data set;

constructing a predictive decision tree from the second data set wherein each node in the predictive decision tree represents at least one attribute of the process instances, each branch from a node represents a subset of attribute values of the attribute of the node, and each leaf node indicates a probability value that process instances having attribute values consistent with the attribute values in nodes on a path to the leaf node fail to satisfy criteria of the SLA;

determining for each active process instance using the predictive decision tree and attributes of the active process instance, whether the process instance is predicted to violate criteria of an SLA; and

outputting, for each process instance predicted to violate criteria of an SLA, data that identifies the process instance and SLA.

16. The article of manufacture of claim 15, wherein the processor-readable medium is further configured with instructions for causing the processor to perform the steps of:

for each of a selected plurality of the stages of the Web service, selecting respectively associated subsets of data from the logged status data, wherein each subset includes status data logged up to the associated stage of the composite Web service for the process instances identified in the first data set;

constructing respectively associated predictive decision trees from the subsets of data associated with the selected plurality of stages;

determining for each active process instance using each predictive decision tree and attributes of the active process instance, whether the process instance is predicted to violate criteria of an SLA; and

outputting, for each process instance predicted to violate criteria of an SLA, data that identifies the process instance and SLA.

17. The article of manufacture of claim 16, wherein the processor-readable medium is further configured with instructions for causing the processor to perform the step of outputting, for each process instance predicted to violate criteria of an SLA, data that indicates a relative probability that the process instance will violate criteria of the SLA.

18. The article of manufacture of claim 16, wherein the processor-readable medium is further configured with instructions for causing the processor to perform the steps of:

selecting attributes having values that correlate to an SLA violation;

wherein the step of selecting subsets of logged status data includes selecting a subset that includes the attributes and values from the step of selecting attributes; and

using the subset of the logged status data in constructing each predictive decision tree.

19. The article of manufacture of claim 14, wherein the processor-readable medium is further configured with instructions for causing the processor to perform the steps of:

selecting attributes having values that correlate to an SLA violation;

selecting a subset of the logged status data, wherein the subset includes the attributes and values from the step of selecting attributes; and

using the subset of the logged status data in constructing the explanatory decision tree.

20. The article of manufacture of claim 14, wherein the output data that represents the explanatory decision tree is graph data with each node being a two-dimensional object, and branches connecting the nodes represented being lines.

21. The article of manufacture of claim 14, wherein the output data that represents the explanatory decision tree is a text-based description of attributes and values of attributes in paths in the tree.