Online installation scheduling system and method for cable services
First Claim
1. A method for scheduling installation of services from a cable operator comprising:
- receiving ordering information for a service from a perspective customer via an order interface;
selecting an offered time slot from a time slot inventory comprising time slots based on the ordering information;
offering the offered time slot to the prospective customer via the order interface; and
receiving from the perspective customer a selected time slot via the order interface, wherein the installation of the service is scheduled within the selected time slot.
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Accused Products
Abstract
A system and method for creating, scheduling, and managing time slots for installation appointments. Embodiments of the present invention permit a trading partner to offer a customer the ability to schedule installation of cable services on-line. A cable operator maintains an inventory of time slots. One or more time slots from the time slot inventor are offered to a customer based on ordering information received from the customer. A customer selects a time slot from the one or more offered time slots. A cable operator then assigns an installation appointment to the customer within the time slot selected by the customer. A cable operator may also determine the status of the inventory of time slots (e.g., time slots allocated, time slots consumed, and time slots available) for a system, a location, or a trading partner.
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Citations
42 Claims
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1. A method for scheduling installation of services from a cable operator comprising:
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receiving ordering information for a service from a perspective customer via an order interface;
selecting an offered time slot from a time slot inventory comprising time slots based on the ordering information;
offering the offered time slot to the prospective customer via the order interface; and
receiving from the perspective customer a selected time slot via the order interface, wherein the installation of the service is scheduled within the selected time slot. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21)
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22. A system for scheduling installation of services from a cable operator comprising:
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a time slot inventory comprising time slots;
an order interface adapted to receive orders from a perspective customer;
a time slot management system, wherein the time slot management system is adapted to;
receive ordering information for a service from the perspective customer via the order interface;
select an offered time slot from a time slot inventory comprising time slots based on the ordering information;
offer the offered time slot to the prospective customer via the order interface;
receive from the perspective customer a selected time slot via the order interface; and
schedule the service for installation within the selected time slot. - View Dependent Claims (23, 24, 25, 26, 27, 28, 29, 30, 31, 32, 33, 34, 35, 36, 37, 38, 39, 40, 41, 42)
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Specification