Cooperative work type application service system
First Claim
1. A collaborative work type application service system having a configuration, in which helpdesk center means (101), by means of which a user (1) and a support staff member (2) exchange messages, in a prototype making process, collaborative work environment means (102), executing, in response to a request from the user in cooperation with the support staff member, a selection of an application server (5a to 5n) executing an appropriate simulation, a terminal (4) of the concerned user, a terminal (6) of the support staff member, the concerned service system, and application servers (5a to 5n) are connected in a network, the system consisting of a processing step in which a support staff member appropriate to the work request from the user is selected and contact is made with the concerned support staff member, a processing step in which the contacted support staff member and the user, by an exchange of messages, work together to select a simulation tool optimal for the work request, a processing step in which an execution of the selected simulation tool is requested to the server in which the simulation tool is installed, a processing step in which the execution result of the simulation processing is received and a check of the result is performed, and a processing step in which, if an appropriate result was obtained as a result of the check, the result data are sent to the terminal of the user.
1 Assignment
0 Petitions
Accused Products
Abstract
A collaborative work environment is provided that is composed of collaborative work environment means that, in a process of “Digital manufacturing” making use of simulation, selects an appropriate support staff member based on the content of an enquiry, selects a target simulation tool through cooperation between a user and the support staff member, has the selected simulation tool executed, re-executes the tool if necessary as the simulation result is being discussed and generates data for the following process, as well as a wide variety of application servers connected to the Internet. An evolution towards the effective use of experts and skillful and experienced persons serving as support staff, an improvement in work efficiency of users and the like, and a novel service architecture of the Internet use form is projected.
18 Citations
14 Claims
-
1. A collaborative work type application service system having a configuration, in which helpdesk center means (101), by means of which a user (1) and a support staff member (2) exchange messages, in a prototype making process, collaborative work environment means (102), executing, in response to a request from the user in cooperation with the support staff member, a selection of an application server (5a to 5n) executing an appropriate simulation, a terminal (4) of the concerned user, a terminal (6) of the support staff member, the concerned service system, and application servers (5a to 5n) are connected in a network, the system consisting of
a processing step in which a support staff member appropriate to the work request from the user is selected and contact is made with the concerned support staff member, a processing step in which the contacted support staff member and the user, by an exchange of messages, work together to select a simulation tool optimal for the work request, a processing step in which an execution of the selected simulation tool is requested to the server in which the simulation tool is installed, a processing step in which the execution result of the simulation processing is received and a check of the result is performed, and a processing step in which, if an appropriate result was obtained as a result of the check, the result data are sent to the terminal of the user.
-
13. A collaborative work type application service program, being a helpdesk center processing program, whereby a user and a support staff member exchange messages, and a collaborative work environment processing program, executing a selection, in response to a request from the user in cooperation with the support staff member, of an application server executing an appropriate simulation,
having a processing step in which a support staff member appropriate to the work request from the user is selected and contact is made with the concerned support staff member, a processing step in which the contacted support staff member and the user, by an exchange of messages, work together to select a simulation tool optimal for the work request, a processing step in which an execution of the selected simulation tool is requested to the server in which the simulation tool is installed, a processing step in which the execution result of the simulation processing is received and a check of the result is performed, and a processing step in which, if an appropriate result was obtained as a result of the check, the result data are sent to the terminal of the user.
-
14. A record medium in which a helpdesk center processing program, whereby a user and a support staff member exchange messages, and a collaborative work environment processing program, executing a selection, in response to the request from the user in cooperation with the support staff member, of an application server executing an appropriate simulation, are loaded, said programs having
a processing step in which a support staff member appropriate to the work request from the user is selected and contact is made with the concerned support staff member, a processing step in which the contacted support staff member and the user, by an exchange of messages, work together to select a simulation tool optimal for the work request, a processing step in which an execution of the selected simulation tool is requested to the server in which the simulation tool is installed, a processing step in which the execution result of the simulation processing is received and a check of the result is performed, and a processing step in which, if an appropriate result was obtained as a result of the check, the result data are sent to the terminal of the user.
Specification
-
- Resources
-
Current AssigneeRiken
-
Original AssigneeRiken
-
InventorsMakinouchi, Akitake
-
Application NumberUS10/514,708Publication NumberTime in Patent OfficeDaysField of SearchUS Class Current703/13CPC Class CodesG06F 2111/02 CAD in a network environmen...G06F 30/00 Computer-aided design [CAD]G06Q 10/10 Office automation; Time man...
