Methods and apparatus for providing context and experience sensitive help in voice applications
First Claim
1. A voice recognition system comprising:
- a plurality of modules for receiving voice inputs from a user and performing services based on the user response to the voice inputs; and
a help application for selecting a help prompt for presentation to a user upon receipt of an unrecognized or erroneous input, the help application being operative to identify an experience level of a user and select a help prompt appropriate to the user'"'"'s experience level.
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Accused Products
Abstract
Systems and techniques for improved user prompting in the event of voice recognition failures. A system according to one aspect of the invention includes a central server hosting various modules employing voice recognition in order to interpret user inputs. When a module fails to recognize an input, it invokes a help application that selects an appropriate help prompt. The help application has access to user information including information indicating the user'"'"'s experience with each function of each module. The help application receives notification of the module and function being used when the unrecognized input was received and examines the user information to determine the user'"'"'s experience with the module and function. The help application categorizes a user as belonging to an experience category, such as novice, intermediate and expert based on the user'"'"'s experience with the function and selects a help prompt associated with the user'"'"'s experience with the function.
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Citations
16 Claims
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1. A voice recognition system comprising:
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a plurality of modules for receiving voice inputs from a user and performing services based on the user response to the voice inputs; and
a help application for selecting a help prompt for presentation to a user upon receipt of an unrecognized or erroneous input, the help application being operative to identify an experience level of a user and select a help prompt appropriate to the user'"'"'s experience level. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A method of help prompt selection, comprising the steps of:
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identifying a function being employed when an unrecognized input was received;
identifying a user experience level for the function; and
selecting a help prompt appropriate for the user experience level for the function. - View Dependent Claims (11, 12, 13, 14, 15, 16)
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Specification