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System, computer program and method for enabling individual client users to recruit, connect to, and manage a remote workforce through a shared network

  • US 20050177380A1
  • Filed: 02/09/2004
  • Published: 08/11/2005
  • Est. Priority Date: 02/09/2004
  • Status: Abandoned Application
First Claim
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1. ) A method of engaging a plurality of individuals for the provision of service communications to customers, comprising the steps of:

  • a) Providing access to a remote agent network to one or more client users;

    b) Providing access to the remote agent network to a plurality of remote agents; and

    c) Enabling the one or more client users by operation of the remote agent network to;

    i) Recruit one or more remote agents from the plurality of remote agents for selection for a client user dedicated pool from the plurality of remote agents;

    ii) Select the client user dedicated pool; and

    iii) Directly manage the provision of service communications by the client user dedicated pool via the remote agent network.

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