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ON-LINE MERCHANT SERVICES SYSTEM AND METHOD FOR FACILITATING RESOLUTION OF POST TRANSACTION DISPUTES

  • US 20050178824A1
  • Filed: 09/15/2004
  • Published: 08/18/2005
  • Est. Priority Date: 03/29/2000
  • Status: Abandoned Application
First Claim
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1. A system for facilitating handling of a post-transactional credit dispute comprising:

  • a workstation capable of receiving commands from a user in response to an Inquiry associated with the post-transactional credit dispute;

    a server in communication with said workstation;

    a storage connected to said workstation, said storage having a plurality of documentation files stored thereon, said files having content that is relevant to the post-transactional credit dispute, said files capable of being transmitted from said workstation to said server;

    a first communication channel coupling said workstation and said server;

    a backend processing computer in communication with said server, wherein said backend processing computer is configured to process said transmitted documentation files; and

    a second communication channel coupling said server and said backend processing computer, wherein said second communication channel is configured to transmit said documentation files from said server to said backend processing computer.

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