Audio communication with a computer

• US 20050180464A1
• Filed: 02/02/2005
• Published: 08/18/2005
• Est. Priority Date: 10/01/2002
• Status: Abandoned Application

• Current Assignee: Adondo Corp.
• Original Assignee: Adondo Corp.
• Inventors: Pleatman, Thomas A., McConnell, Christopher Frank
• Application Number:
  US11/048,948
• Publication Number:
  US 20050180464A1
• Time in Patent Office: Days
• US Class Current: 370/494
• CPC Class Codes: G10L 2015/228 of application context
• CPC Class Codes: H04M 2201/40 using speech recognition speech recognition per se G10L15/00
• CPC Class Codes: H04M 2203/1016 Telecontrol
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals

Abstract

In one embodiment, a first communications channel with a user is established and an audio user request to establish a second communications channel to enable communications with a party is received. The audio user request is recognized, and the second communications channel is established. In another embodiment, a communications channel between a computer and a user communications device is established, and a user input having an audio request is detected and stored. A user profile is accessed and a first grammar is selected based on the user profile. An attempt is made to recognize the audio request using the first, active grammar. If the audio request is not recognized, the first grammar is deactivated, a second grammar is activated and an attempt is made to recognize the audio request using the second grammar.

Claims

1. A method of enabling communications, comprising:

establishing a first communications channel with a user;

receiving an audio user request to establish a second communications channel to enable communications with a party;

recognizing the audio user request; and

establishing the second communications channel.

2. The method of claim 1, wherein the first communications channel is initiated by the user.

3. The method of claim 1, wherein establishing the first communications channel comprises determining a type of the first communications channel and setting at least one Input/Output parameter according to the type.

4. The method of claim 3, further comprising providing a spoken prompt to the user to provide a security code and receiving an input from the user.

5. The method of claim 4, wherein the input is one of a spoken response or DTMF signal.

6. The method of claim 4, further comprising determining whether the input matches the security code and terminating the first communications channel if the input is not a match.

7. The method of claim 1, wherein the first or second communications channel is by way of a Voice over Internet Protocol connection.

8. The method of claim 1, wherein the first or second communications channel uses a Session Initiation Protocol standard.

9. The method of claim 1, wherein the audio user request contains the user'"'"'s voice.

10. The method of claim 1, wherein the audio user request contains information relating to the party.

11. The method of claim 10, further comprising associating the information with a telephone number of the party.

12. The method of claim 10, wherein the information relates to the second communications channel.

13. The method of claim 10, wherein said associating step uses the information to access a user profile.

14. The method of claim 1, further comprising disconnecting from the first and second communications channels once the second communications channel has been established.

15. The method of claim 14, wherein the first and second communications channels enable communication between the user and the party.

16. The method of claim 15, wherein the first and second communications channels are facilitated by at least one Session Initiation Protocol service provider.

17. The method of claim 1, further comprising entering an inactive state from an active state once the second communications channel has been established.

18. The method of claim 17, further comprising detecting the termination of the second communications channel.

19. The method of claim 18, further comprising reentering the active state.

20. The method of claim 19, wherein the audio user request is a first request, and further comprising receiving a second audio user request.

21. The method of claim 1, further comprising detecting the termination of the first communications channel and entering an inactive state.

22. The method of claim 1, wherein the audio user request contains an instruction to remain active once the second communications channel is terminated.

23. A computer-readable medium having computer-executable instructions for performing a method of connecting a telephone call, the method comprising:

establishing a first communications channel with a user;

receiving an audio user request to establish a second communications channel to enable communications with a party;

recognizing the audio user request; and

establishing the second communications channel.

24. A method of recognizing an audio request, comprising:

establishing a communications channel between a computer and a user communications device;

detecting a user input having an audio request and storing the audio request;

accessing a user profile and selecting a first grammar based on the user profile;

attempting to recognize the audio request using the first grammar, wherein the first grammar is active;

if the audio request is not recognized, deactivating the first grammar, activating a second grammar and attempting to recognize the audio request using the second grammar.

25. The method of claim 24, wherein the user profile is selected using a user characteristic.

26. The method of claim 24, further comprising updating the user profile.

27. The method of claim 26, wherein said updating step is based on the audio request.

28. The method of claim 26, wherein said updating step is based on information from an input source.

29. The method of claim 26, wherein said updating step is based on a change in available data.

30. The method of claim 25, wherein the user characteristic is a user identity.

31. The method of claim 25, wherein the user characteristic is a user communications device type.

32. The method of claim 25, wherein the user characteristic is a communications channel type.

33. The method of claim 24, wherein said establishing step comprises accessing the user profile to determine a communications channel type and setting a parameter based on the user profile.

34. The method of claim 33, wherein the parameter is an input or output setting.

35. The method of claim 33, wherein the input or output setting enables communication with the user communications device.

36. The method of claim 33, wherein the communications channel type is determined based on the user communications device.

37. The method of claim 33, wherein the parameter is set to enhance recognition of the audio request.

38. The method of claim 24, wherein the-first and second grammars are subsets of an entire vocabulary having a plurality of possible audio requests.

39. The method of claim 24, wherein recognizing the audio request comprises matching the audio request to a possible audio request contained within the first or second grammar.

40. The method of claim 24, wherein selecting the first grammar based on the user profile further comprises accessing the user profile to determine a context in which the audio input recognition is being made and selecting the user profile based on the context.

41. The method of claim 40, wherein the context relates to a user-desired task.

42. The method of claim 40, wherein the context relates to a user identity.

43. The method of claim 40, wherein the context relates to a user communications device type.

44. The method of claim 24, wherein the audio request is stored as one of a .mp3 or .wav file.

45. The method of claim 24, further comprising, if the audio request is recognized, processing the audio request.

46. The method of claim 45, further comprising deleting the stored audio request.

47. The method of claim 45, wherein processing the audio request comprises carrying out a task related to the audio request.

48. The method of claim 45, further comprising communicating with the user.

49. The method of claim 48, wherein the communication is by way of a spoken output.

50. The method of claim 24, further comprising, if the audio request is not recognized with the second grammar, deactivating the second grammar.

51. The method of claim 50, further comprising determining whether a third grammar is available and transmitting a spoken error message to the user if a third grammar is not available.

52. The method of claim 24, wherein the communication channel is a Voice over Internet Protocol connection.

53. A computer-readable medium having computer-executable instructions for recognizing an audio command, the method comprising:

establishing a communications channel between a computer and a user communications device;

detecting a user input having an audio request and storing the audio request;

accessing a user profile and selecting a first grammar based on the user profile;

attempting to recognize the audio request using the first grammar, wherein the first grammar is active;

if the audio request is not recognized, deactivating the first grammar, activating a second grammar and attempting to recognize the audio request using the second grammar.

54. A system for providing access to a computer, comprising:

a communications component for determining a type associated with a communications channel, setting at least one input/output parameter according to the channel type, and establishing the communications channel between the computer and a remote communications device,

a sound recognition component for receiving an audio input and converting the input to digital form;

a text-to-voice component for converting textual data to spoken form;

a file interface component for interacting with a file having the data stored therein; and

an interface program, wherein the interface program is adapted to receive the input by way of the communications channel, cause the sound recognition component to convert the input to determine a desired function, and cause a component to perform the desired function.

55. The system of claim 54, wherein the interface program is further adapted to cause the file interface to interact with the file according to the desired function, and cause the text-to-voice component to provide a result of the desired function in spoken form to the remote communications device.

56. The system of claim 54, wherein the communications channel is established at the remote communications device by one of:

a cellular telephone, a cordless telephone, a corded telephone, a speakerphone, a second computer having telephony software, a Voice over Internet Protocol telephone, a softphone or a second computer having instant messaging software.

57. The system of claim 54, wherein the communications channel is established by way of one of:

a PSTN network, a cellular network, a Voice over Internet Protocol Network, Session Initiation Protocol service provider or a radio network.

58. The system of claim 57, wherein the communications channel is established by way of a plurality of networks.

59. The system of claim 54, wherein the sound recognition component is a voice recognition module.

60. The system of claim 54, wherein the sound recognition component is a DTMF decoder.

61. The system of claim 54, wherein the sound recognition component, text-to-voice component and file interface component are application program interfaces.

62. The system of claim 54, wherein the sound recognition component, text-to-voice component and file interface component are software applications.

63. The system of claim 54, wherein the file is one of:

a spreadsheet, an email server, and email client, a database, a monitor, a sensor, a word processing file, or enterprise application data.