System and method for customer contact management
First Claim
1. A computer-implemented method for customer contact management, said method comprising:
- storing, within a memory arrangement, player information relating to a plurality of players;
displaying, upon an output device, a player detail view containing at least a portion of said player information pertinent to one of said plurality of players;
displaying, upon said output device, a scheduled calls list wherein said scheduled calls list includes a scheduled call corresponding to said one of said plurality of players; and
updating a history of contact associated with said one of said plurality of players upon completion of said scheduled call wherein said history of contact is stored within said memory arrangement as a portion of said player information.
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Accused Products
Abstract
A computer-implemented system and method for customer contact management is disclosed herein. The method includes storing, within a memory arrangement, player information relating to a plurality of players. The method further includes displaying, upon the output device, a player detail view containing at least a portion of the player information pertinent to a given player. Also displayed upon the output device is a scheduled calls list including at least one scheduled call corresponding to the given player. The method further includes updating a history of contact associated with the given player upon completion of the scheduled call wherein the history of contact is stored within the memory arrangement as a portion of the player information.
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Citations
12 Claims
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1. A computer-implemented method for customer contact management, said method comprising:
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storing, within a memory arrangement, player information relating to a plurality of players;
displaying, upon an output device, a player detail view containing at least a portion of said player information pertinent to one of said plurality of players;
displaying, upon said output device, a scheduled calls list wherein said scheduled calls list includes a scheduled call corresponding to said one of said plurality of players; and
updating a history of contact associated with said one of said plurality of players upon completion of said scheduled call wherein said history of contact is stored within said memory arrangement as a portion of said player information. - View Dependent Claims (2, 3, 4, 5, 6)
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7. A machine-readable medium having instructions stored thereon for execution by a processor to perform a method for customer contact management, said method comprising:
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storing player information relating to a plurality of players;
generating a player detail view containing at least a portion of said player information pertinent to one of said plurality of players;
generating a scheduled calls list wherein said scheduled calls list includes a scheduled call corresponding to said one of said plurality of players; and
updating a history of contact associated with said one of said plurality of players upon completion of said scheduled call wherein said history of contact is stored within said memory arrangement as a portion of said player information. - View Dependent Claims (8, 9, 10, 11, 12)
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Specification