System and method for reporting calls

• US 20050185778A1
• Filed: 04/21/2005
• Published: 08/25/2005
• Est. Priority Date: 11/17/1998
• Status: Active Grant

• Current Assignee: Globys Inc
• Original Assignee: CallVision Inc. (Globys Inc)
• Inventors: Armstrong, Andrew, Borowicz, John, Danzl, Kirk C.
• Granted Patent: US 7,065,192 B2
• Time in Patent Office: Days
• US Class Current: 379/112.10
• CPC Class Codes: H04M 15/00 Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
• CPC Class Codes: H04M 15/44 Augmented, consolidated or itemized billing statement or bill presentation
• CPC Class Codes: H04M 15/58 based on statistics of usage or network monitoring
• CPC Class Codes: H04M 15/745 Customizing according to wishes of subscriber, e.g. friends or family
• CPC Class Codes: H04M 2203/4536 Voicemail combined with text-based messaging
• CPC Class Codes: H04M 2215/0104 Augmented, consolidated or itemised billing statement, e.g. additional billing information, bill presentation, layout, format, e-mail, fax, printout, itemised bill per service or per account, cumulative billing, consolidated billing
• CPC Class Codes: H04M 2215/0108 Customization according to wishes of subscriber, e.g. customer preferences, friends and family, selecting services or billing options, Personal Communication Systems [PCS]
• CPC Class Codes: H04M 2215/0176 Billing arrangements using internet
• CPC Class Codes: H04M 2215/0188 Network monitoring; statistics on usage on called/calling number
• CPC Class Codes: H04M 3/42068 where the identifier is used to access a profile
• CPC Class Codes: H04M 3/523 with call distribution or queueing
• CPC Class Codes: H04M 3/533 Voice mail systems

Abstract

A system and method is provided for reporting calls. The system first receives call transaction data from a telephone company. The system verifies the validity of the data before proceeding with processing the data. Next the data is geocoded so that the calls can be traced to a given location. The resultant call detail data is then transmitted to parties who have subscribed to the service. A report generator uses the call detail data to generate tables, graphs, and maps which are useful to the subscriber. When generating maps, the report generator uses the geocoded information to geographically locate given calls on a map.

Claims

1. A system for reporting calls having associated call transaction data, the calls being from a call originator to a call recipient, the system comprising:

a first component that is configured to perform actions, including;

correlating one or more of a plurality of possible call originator location parameters provided with the call transaction data with one or more of a plurality of stored location parameters;

determining an approximate longitude and latitude of the call originator for each call based on a correlation of the stored location parameters and the call originator location parameters associated with the call transaction; and

assigning a value to the determined longitude and latitude, the value indicating a degree of accuracy of the determined longitude and latitude; and

a second component that is configured to perform actions, including;

generating a report related to the call transaction data and including the approximate longitude and latitude of the call originator for each call.

2. The system of claim 1 wherein determining an approximate longitude and latitude further comprises identifying the longitude and latitude associated with the stored location parameter matching a postal code of the call originator.

3. The system of claim 1, wherein generating the report further comprises enabling the subscriber to generate the report, and further providing the call transaction data to the subscriber.

4. The system of claim 1, wherein determining an approximate longitude and latitude further comprises identifying the longitude and latitude of a geographic centroid of an area defined by the area code.

5. The system of claim 1, wherein generating a report further comprises generating a report based on a plurality of selectable report formats.

6. The system of claim 1 wherein generating a report further comprises the generating at least one report that includes information relating to at least one of a most frequently called line number, most frequently called postal code, most frequent caller, most frequently called from postal code, new caller, newly-called line number, call duration, unanswered call, or a busy signal.

7. The system of claim 1 wherein generating a report further comprises generating a report based, at least in part, on employing a plurality of selectable graph formats.

8. An apparatus for reporting calls having associated call transaction data, the calls being from a call originator to a call recipient, the apparatus comprising:

means for receiving call transaction data including at least one of a plurality of possible call originator location parameters;

means for correlating one or more of a plurality of possible call originator location parameters with one or more of a plurality of stored location parameters;

means for determining an approximate longitude and latitude of the call originator for each call;

means for indicating a degree of accuracy of the determined longitude and latitude; and

means for forwarding the call transaction data and including the approximate longitude and latitude of the call originator for each call for use in generating a report.