System and method for enabling a wireless terminal to interact with a voice mail system via a data communications network

• US 20050186945A1
• Filed: 01/10/2005
• Published: 08/25/2005
• Est. Priority Date: 01/09/2004
• Status: Abandoned Application

• Current Assignee: Onset Technology Incorporated, SEA Run Holdings, Inc.
• Original Assignee: SEA Run Holdings, Inc.
• Inventors: Mazor, Gadi
• Application Number:
  US11/030,894
• Publication Number:
  US 20050186945A1
• Time in Patent Office: Days
• US Class Current: 455/413
• CPC Class Codes: H04M 1/7243 with interactive means for internal management of messages
• CPC Class Codes: H04M 11/10 with dictation recording and playback systems
• CPC Class Codes: H04M 2203/253 where a visual mode is used instead of a voice mode
• CPC Class Codes: H04M 2203/256 comprising a service specific user interface
• CPC Class Codes: H04M 3/53333 Message receiving aspects

Abstract

One aspect of the invention relates to a telephonic interface between a data communications network and an enterprise voice mail system. This interface may enable access to voice data and the transmission of voice data to a wireless terminal device such as a text-based wireless terminal device. The interface may enable a user to periodically check for voice messages, retrieve voice messages, delete voice messages, forward voice messages, or perform other actions.

Claims

1. A computer-implemented method for retrieving voice mail from a voice mail system via a wireless terminal device, wherein the wireless terminal device is operating in a data communications network, and wherein the data communications network is unassociated with the voice mail system, the method comprising:

establishing a connection from the data communications network to the voice mail system;

determining whether one or more new messages exist in a voice mailbox within the voice mail system via the established connection;

sending a notification to a wireless terminal device operating in the data communications network regarding the one or more new messages;

receiving instructions from the wireless terminal device to retrieve at least one of the one or more new messages from the voice mailbox;

retrieving the at least one of the one or more new messages from the voice mailbox via the telephonic connection; and

sending information regarding the one or more new messages to the wireless terminal device.

2. The method of claim 1, wherein establishing a connection comprises establishing a telephonic connection.

3. The method of claim 1, wherein the voice mail system comprises an enterprise voice mail system.

4. The method of claim 1, wherein at least one of the one or more new messages include updated messages.

5. The method of claim 1, wherein establishing a connection further comprises:

receiving a trigger to check for one or more new messages in the voice mailbox wherein the trigger is one or more of a user initiated trigger, an occurrence of a predetermined event, or passage of a predetermined time interval; and

initiating a telephone call from the data communications network to the voice mail system.

6. The method of claim 3, wherein establishing a telephonic connection further comprises inputting one or more access keys into the voice mail system to access the user mailbox.

7. The method of claim 6, wherein inputting one or more access keys further comprises inputting Dual Tone Multi-Frequency signals into the voice mail system.

8. The method of claim 1, wherein determining whether one or more new messages exist further comprises:

receiving voice-formatted information from the voice mail system regarding the presence or absence of one or more new messages in the voice mailbox;

translating the voice formatted information into a data communication friendly format; and

discerning from the translated information whether one or more new messages exist in the voice mailbox.

9. The method of claim 1, wherein retrieving the at least one of the one or more new messages from the voice mailbox further comprises creating one or more pieces of meta-data for each of the one or more new messages.

10. The method of claim 9, wherein the one or more pieces of metadata include at least one of a voice signature, caller identification information, date of receipt of the message, time of receipt of the message, or an identification number associated with the message.

11. The method of claim 9, wherein retrieving the at least one of the one or more new messages from the voice mailbox further comprises creating an index of the one or more new messages utilizing at least one of the one or more pieces of meta-data;

and wherein sending information regarding the at least one of the one or more new messages to the wireless terminal device includes sending the index to the wireless terminal device.

12. The method of claim 1, wherein retrieving the at least one of the one or more new messages from the voice mailbox further comprises establishing a second telephonic connection from the data communications network to the voice mail system.

13. The method of claim 1, wherein retrieving the at least one of the one or more new messages from the voice mailbox further comprises receiving the at least one of the one or more new messages in voice format from the voice mail system and storing the at least one of the one or more new messages in a database.

14. The method of claim 13, further comprising synchronizing the message database with the voice mailbox.

15. The method of claim 13, wherein sending information regarding the one or more new messages further comprises compressing the at least one of the one or more new messages and sending the at least one compressed new message to the wireless terminal device.

16. The method of claim 13, wherein sending information regarding the one or more new messages further comprises converting at least part of the at least one of the one or more new messages to text format and sending the at least one new text message to the wireless terminal device.

17. The method of claim 1, further comprising:

receiving an instruction from the wireless terminal device regarding an action to be taken on the at least one of the one or more new messages; and

performing at least one action on the at least one of the one or more new messages.

18. The method of claim 17, wherein the at least one action includes one or more of deleting the at least one new message, replying to the at least one new message, saving the at least one new message, marking the at least one new message as read, marking the at least one new message as new, or forwarding the at least one new message.

19. A computer-implemented method for interacting with a voice mailbox on an unassociated voice mail system via a wireless terminal device, wherein the wireless terminal device is operating in a data communications network, and wherein the data communications network is not part of the voice mail system, the method comprising:

establishing a connection from the data communications network to the unassociated voice mail system;

accessing the voice mailbox via the established connection;

receiving instructions from the wireless terminal device to retrieve at least one of the one or more messages from the voice mailbox;

retrieving the at least one of the one or more messages from the voice mailbox via the telephonic connection; and

sending information regarding the one or more messages to the wireless terminal device.

20. A computer-implemented system for retrieving voice mail from a voice mail system via a wireless terminal device, wherein the wireless terminal device is operating in a data communications network, and wherein the data communications network is unassociated with the voice mail system, the system comprising:

means for establishing a connection from the data communications network to the voice mail system;

means for determining whether one or more new messages exist in a voice mailbox within the voice mail system via the established connection;

means for sending a notification to a wireless terminal device operating in the data communications network regarding the one or more new messages;

means for receiving instructions from the wireless terminal device to retrieve at least one of the one or more new messages from the voice mailbox;

means for retrieving the at least one of the one or more new messages from the voice mailbox via the telephonic connection; and

means for sending information regarding the one or more new messages to the wireless terminal device.

21. The system of claim 20, wherein the connection comprises a telephonic connection.

22. The system of claim 20 wherein the voice mail system comprises an enterprise voicemail system.

23. The system of claim 20, wherein at least one of the one or more new messages include updated messages.

24. The system of claim 20, wherein the means for establishing a connection further comprises:

means for receiving a trigger to check for one or more new messages in the voice mailbox wherein the trigger is one or more of a user initiated trigger, an occurrence of a predetermined event, or passage of a predetermined time interval; and

means for initiating a telephone call from the data communications network to the voice mail system.

25. The system of claim 24, wherein the means for establishing a telephonic connection further comprises means for inputting one or more access keys into the voice mail system to access the user mailbox.

26. The system of claim 25, wherein the means for inputting one or more access keys further comprises means for inputting Dual Tone Multi-Frequency signals into the voice mail system.

27. The system of claim 20, wherein the means for determining whether one or more new messages exist further comprises:

means for receiving voice-formatted information from the voice mail system regarding the presence or absence of one or more new messages in the voice mailbox;

means for translating the voice formatted information into computer-readable format; and

means for discerning from the translated information whether one or more new messages exist in the voice mailbox.

28. The system of claim 20, wherein the means for retrieving the at least one of the one or more new messages from the voice mailbox further comprises means for creating one or more pieces of meta-data for each of the one or more new messages.

29. The system of claim 28, wherein the one or more pieces of metadata include at least one of a voice signature, caller identification information, date of receipt of the message, time of receipt of the message, or an identification number associated with the message.

30. The system of claim 28, wherein the means for retrieving the at least one of the one or more new messages from the voice mailbox further comprises means for creating an index of the one or more new messages utilizing at least one of the one or more pieces of meta-data;

and wherein the means for sending information regarding the at least one of the one or more new messages to the wireless terminal device includes means for sending the index to the wireless terminal device.

31. The system of claim 20, wherein the means for retrieving the at least one of the one or more new messages from the voice mailbox further comprises means for establishing a second telephonic connection from the data communications network to the voice mail system.

32. The system of claim 20, wherein the means for retrieving the at least one of the one or more new messages from the voice mailbox further comprises means for receiving the at least one of the one or more new messages in voice format from the voice mail system and means for storing the at least one of the one or more new messages in a database.

33. The system of claim 32, further comprising means for synchronizing the message database with the voice mailbox.

34. The system of claim 32, wherein the means for sending information regarding the one or more new messages further comprises means for compressing the at least one of the one or more new messages and means for sending the at least one compressed new message to the wireless terminal device.

35. The system of claim 32, wherein the means for sending information regarding the one or more new messages further comprises means for converting at least part of the at least one of the one or more new messages to text format and means for sending the at least one new text message to the wireless terminal device.

36. The system of claim 20, further comprising:

means for receiving an instruction from the wireless terminal device regarding an action to be taken on the at least one of the one or more new messages; and

means for performing at least one action on the at least one of the one or more new messages.

37. The system of claim 36, wherein the at least one action includes one or more of deleting the at least one new message, replying to the at least one new message, saving the at least one new message, marking the at least one new message as read, marking the at least one new message as new, or forwarding the at least one new message.