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IP ACD using buffer server

  • US 20050188110A1
  • Filed: 01/20/2004
  • Published: 08/25/2005
  • Est. Priority Date: 01/20/2004
  • Status: Active Grant
First Claim
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1. A method of routing a SIP call within an automatic contact distributor, such method comprising the steps of:

  • transferring control of the SIP call to a buffer server;

    setting up a call connection between an agent of the automatic call distributor and a client of the automatic call distributor through the buffer server;

    re-addressing SIP messages received by the buffer server from the agent and forwarding the re-addressed SIP messages to the client; and

    re-addressing SIP messages received from the client and forwarding the re-addressed SIP messages to the agent.

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