System and method for the creation and automatic deployment of personalized, dynamic and interactive voice services

• US 20050190897A1
• Filed: 01/28/2005
• Published: 09/01/2005
• Est. Priority Date: 09/13/1999
• Status: Active Grant

• Current Assignee: Microstrategy Incorporated
• Original Assignee: Microstrategy Incorporated
• Inventors: Zirngibl, Michael, Patnaik, Anurag, Maass, Bodo, Eberle, Hannes, Mosle, Wolf, Reyes, Benjamin, Santa Ana, Alberto, Leon, Christopher S.
• Granted Patent: US 7,272,212 B2
• Time in Patent Office: Days
• US Class Current: 379/88.17
• CPC Class Codes: H04M 3/493 Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
• CPC Class Codes: Y10S 379/908 Multimedia

Abstract

This invention relates to a system and method for creation and automatic deployment of personalized, dynamic and interactive voice services, including information derived from on-line analytical processing (OLAP) systems and other data repositories. More specifically, the invention relates to a system and method that enable personalized delivery of information in real-time, via natural language voice communication with a voice-enabled terminal device. The system and method combines personalized information broadcast technology with an active voice page. An active voice page is created by the system, stored in a call database and used to generate dynamic voice menus. A call server retrieves the AVP from the call database and delivers the content of the service by dialing a subscriber'"'"'s telephone number, speaking message text to the subscriber and recording the subscriber'"'"'s input in response to the call menus. A unique AVP is generated for each subscriber scheduled to receive voice service content.

Claims

1. A method for providing interactive, real-time, voice transmission of personalized information to a user comprising:

generating personalized content for an identified user;

generating a call structure to deliver the content to the identified user;

determining a set of style properties associated with the identified user;

establishing voice-enabled communication between the identified user and a call server;

generating speech output from the call structure using the style properties; and

,

transmitting the speech output to the identified user using the style properties.

2. The method of claim 1 wherein generating personalized content comprises generating content from text.

3. The method of claim 1 wherein generating personalized content comprises generating content from output from an on-line analytical processing system.

4. The method of claim 1 wherein generating call structure comprises associating the output from an on-line analytical processing system with a style sheet.

5. The method of claim 1 wherein generating call structure comprises generating static call structure.

6. The method of claim 1 wherein generating call structure comprises generating dynamic call structure.

7. The method of claim 6 wherein the dynamic call structure depends on output from an on-line analytical processing system.

8. The method of claim 1 wherein the style properties are determined based on user preferences of the identified user.

9. The method of claim 1 wherein the style properties are determined based on hardware of the identified user.

10. The method of claim 1 wherein the call server comprises a remotely located call server and establishing the voice-enabled communication comprises:

transmitting a call request to the remotely located call server, the call request comprising the call structure and the style properties; and

,

establishing the voice-enabled communication between the remotely located call server and the identified user.

11. The method of claim 1 wherein the call structure comprises a markup language string.

12. The method of claim 1 wherein the call structure comprises an active voice page.

13. A system for providing interactive, real-time, voice transmission of personalized information to a user comprising:

a server for generating personalized content and generating a call structure to deliver the call content to an identified user;

a personalization engine for determining a set of style properties associated with the identified user;

a call server for establishing voice-enabled communication with the identified user;

a text to speech engine for generating speech output from the call structure using the style properties; and

,

a voice network for transmitting the speech output to the identified user using the style properties.

14. The system of claim 13 wherein the server generates personalized content from text.

15. The system of claim 13 wherein the server generates personalized content from output from an on-line analytical processing system.

16. The system of claim 13 wherein the server generates call structure by associating the output from an on-line analytical processing system with a style sheet.

17. The system of claim 13 wherein the server generates static call structure.

18. The system of claim 13 wherein the server generates dynamic call structure.

19. The system of claim 18 wherein the dynamic call structure depends on the output from an on-line analytical processing system.

20. The system of claim 13 wherein the personalization engine determines style properties based on user preferences of the identified user.

21. The system of claim 13 wherein the personalization engine determines style properties based on hardware of the identified user.

22. The system of claim 13 wherein the call server comprises a remotely located call server, the system further comprising:

means for transmitting a call request to the remotely located call server, the call request comprising the call structure and the style properties.

23. The system of claim 13 wherein the call structure comprises a markup language string.

24. The system of claim 13 wherein the call structure comprises an active voice page.