Method and apparatus for enhanced directory assistance in wireless networks

• US 20050197110A1
• Filed: 03/08/2004
• Published: 09/08/2005
• Est. Priority Date: 03/08/2004
• Status: Abandoned Application

• Current Assignee: Lucent Technologies, Inc. (Nokia Corporation)
• Original Assignee: Lucent Technologies, Inc. (Nokia Corporation)
• Inventors: True, Sandra Lynn, Hasan, Peggy
• Application Number:
  US10/795,569
• Publication Number:
  US 20050197110A1
• Time in Patent Office: Days
• US Class Current: 455/417
• CPC Class Codes: H04M 1/2757 by data transmission, e.g. downloading
• CPC Class Codes: H04M 2201/36 Memories
• CPC Class Codes: H04M 2203/053 remote terminal provisioning, e.g. of applets
• CPC Class Codes: H04M 3/4931 Directory assistance systems

Abstract

A method of providing directory assistance to a caller having a mobile station in a wireless network is provided. The method includes receiving a request for directory assistance information from the caller, obtaining directory assistance information from a database, giving a set of delivery options for the directory assistance information to the caller, and determining whether the caller has chosen one or more delivery options from the set of options. Where the caller has chosen at least one delivery option, the directory assistance information is sent to the caller via the delivery option or options chosen by the caller. Where the caller has not chosen at least one delivery option, the directory assistance information is sent to the caller via a default delivery option.

Claims

1. In a wireless communication network, a method of providing directory assistance to a caller using a mobile station, the method comprising:

receiving a request for directory assistance from the caller;

obtaining directory assistance information from a database;

giving a set of delivery options for the directory assistance information to the caller;

determining whether the caller has chosen one or more delivery options from the set of delivery options;

where the caller has chosen at least one delivery option, sending the directory assistance information to the caller via the at least one delivery option chosen by the caller; and

where the caller has not chosen at least one delivery option, looking up a default delivery option for the caller in a database and sending the directory assistance information to the caller via the default delivery option.

2. The method defined in claim 1, further comprising the steps of:

checking the subscriber database to determine whether the caller has subscribed to enhanced directory assistance service; and

checking the subscriber database to determine whether the service is active for the caller.

3. The method defined in claim 1, wherein the set of delivery options includes sending a short text message including the information to the mobile station of the caller, sending a voicemail message containing the information to the caller'"'"'s voicemail system mailbox in a voicemail system, making a phone book entry containing the information on the mobile station, making an entry containing the information in the last numbers dialed list of the mobile station.

4. The method defined in claim 1, wherein the mobile station comprises one of a mobile telephone, a personal computer, or a handheld computing device.

5. The method defined in claim 1, further comprising the step of instructing a short message service center to transmit a text message containing the directory assistance information to the mobile station.

6. The method defined in claim 1, further comprising the steps of:

establishing a connection to the caller'"'"'s voicemail system mailbox in a voicemail system; and

leaving a voice recording in the caller'"'"'s voicemail system mailbox containing the directory assistance information.

7. The method defined in claim 1, further comprising the step of sending a message to the mobile station with instructions to add the directory assistance information to the mobile station'"'"'s local phonebook.

8. The method defined in claim 1, further comprising the step of sending a message to the mobile station with instructions to add the directory assistance information to the mobile station'"'"'s last number dialed list.

9. An apparatus for providing directory assistance to a caller having a mobile station, the apparatus comprising:

means for receiving a request for directory assistance from the caller;

means for obtaining directory assistance information from a database;

means for giving a set of delivery options for the directory assistance information to the caller;

means for determining whether the caller has chosen one or more delivery options from the set of options;

where the caller has chosen at least one delivery option, means for sending the directory assistance information to the caller via the delivery option or options chosen by the caller; and

where the caller has not chosen at least one delivery option, means for sending the directory assistance information to the caller via a default delivery option.

10. The apparatus defined in claim 9, further comprising:

means for checking the subscriber database to determine whether the caller has subscribed to enhanced directory assistance service; and

means for checking the subscriber database to determine whether the service is active.

11. The apparatus defined in claim 9, wherein the set of delivery options comprises a short text message including the information to the mobile station of the caller, a voicemail message containing the information sent to the voicemail system, a phone book entry containing the information on the mobile station, an entry containing the information in the last numbers dialed list of the mobile station.

12. The apparatus defined in claim 9, wherein the mobile station comprises one of a mobile telephone, a personal computer, or a handheld computing device.

13. The apparatus defined in claim 9, further comprising means for instructing a short message service center to transmit a text message containing the directory assistance information to the mobile station.

14. The apparatus defined in claim 9, further comprising:

means for establishing a connection to the caller'"'"'s voicemail system mailbox in a voicemail system; and

means for leaving a voice recording in the caller'"'"'s voicemail system mailbox containing the directory assistance information.

15. The apparatus defined in claim 9, further comprising means for sending a message to the mobile station with instructions to add the directory assistance information to the mobile station'"'"'s local phonebook.

16. The apparatus defined in claim 9, further comprising means for sending a message to the mobile station with instructions to add the directory assistance information to the mobile station'"'"'s last number dialed list.

17. In a wireless network, an apparatus for providing directory assistance to a wireless service subscriber having a mobile station, the apparatus comprising:

a directory assistance center operative to provide directory assistance information to the subscriber upon a request from the subscriber via the mobile station;

a switching element operative to route directory assistance information to the subscriber via a delivery method, the switching element including a data processor, tone detection circuitry, a text-to-speech system, and a directory assistance module;

a subscriber database containing subscriber profile information and mobility management information;

a voicemail system operative to allow callers to leave recorded messages for the subscriber when the subscriber is not available; and

a messaging center operative to send text messages to the subscriber via the mobile station.

18. The apparatus defined in claim 17, wherein the delivery method comprises a short text message including the information to the mobile station of the caller.

19. The apparatus defined in claim 17, wherein the delivery method comprises a voicemail message containing the information sent to the voicemail system.

20. The apparatus defined in claim 17, wherein the delivery method comprises a phone book entry containing the information on the mobile station.

21. The apparatus defined in claim 17, wherein the delivery method comprises an entry containing the information in a last numbers dialed list on the mobile station.