Tool for synchronization of business information

• US 20050198085A1
• Filed: 10/12/2004
• Published: 09/08/2005
• Est. Priority Date: 10/10/2003
• Status: Abandoned Application

• Current Assignee: Accenture Global Services Limited (Accenture PLC)
• Original Assignee: Accenture Global Services GmbH (Accenture PLC)
• Inventors: Niheu, Eric K., Kreis, Karl, Schaffner, William A., Blakey, Robert V.
• Application Number:
  US10/961,410
• Publication Number:
  US 20050198085A1
• Time in Patent Office: Days
• US Class Current: 1/1
• CPC Class Codes: G06F 16/27 Replication, distribution or synchronisation of data between databases or within a distributed database system; Distributed database system architectures therefor
• CPC Class Codes: G06Q 10/10 Office automation; Time management

Abstract

Disclosed herein are systems, electronic tools and related methods for integrating the business rules, processes, and technology necessary to enable collaboration between personal office management applications, which are used by individuals on a daily basis to organize personal contacts, appointment calendars, and tasks, with sales force management applications, which are used to manage client and account contact information and coordinate the pursuit of business opportunities across an organization. Users of both applications can have their data electronically synchronized to share specifically designated information automatically within the applications. The information designated for synchronization can be of three types having different rules regarding their sharing among the applications, wherein the types include business contacts, sales force activities, and opportunity tasks. Users can thereby manage a large synchronized base of business contacts via both their personal office management application and a sales force management application, synchronize sales force activities from their personal office management application into the sales force management application, and assign client or account opportunity action items to other users in the organization via the sales force management application, and then have those action items automatically appear to the assigned user in that assigned user'"'"'s personal office management application as a task.

Claims

1. A system for synchronized electronically stored information relevant to personal office management functions and sales force management functions, said system comprising:

a personal office management (“

POM”

) component, said POM component comprising a POM database and a POM application that provides a front end user interface for managing POM data including personal contact data, appointment data and personal task data stored in said POM database;

a sales force management (“

SFM”

) component, said SFM component comprising a SFM database and a SFM application that provides a front end user interface for managing SFM data including account contact data, data regarding meetings and touch points with accounts or clients, and client or account opportunity action item data; and

a queue component, said POM component being in electronic communication with said SFM component via said queue component, and said queue component being adapted to operate as a temporary data storage area between said POM and SFM components for portions of said SFM data and said POM data that are designated as needing to be synchronized between said components;

wherein

said data needing to be synchronized is of types selected from the group consisting of business contacts, sales force activities, and opportunity tasks.

2. The system according to claim 1, wherein said queue component comprises a synchronization engine that exchanges data needing to be synchronized back and forth between said SFM component and two or more of said POM components.

3. The system according to claim 2, wherein said synchronization engine sends and receives XML/XSLT data transmissions to synchronize said databases.

4. The system according to claim 1, wherein a synchronization event comprising exchange of said data needing to be synchronized to or from said queue component can occur in mechanisms selected from the group consisting of automatically, manually, on a transactional basis, and combinations thereof.

5. The system according to claim 1, wherein said POM component and said SFM component each synchronize automatically by reading portions of said data needing to be synchronized from said queue component whenever its related one of said POM application or said SFM application is opened, and by writing portions of said data needing to be synchronized to said queue component whenever its related one of said POM application or said SFM application is closed.

6. The system according to claim 1, wherein said synchronization of said POM component database can be driven from within the personal office management application in manners selected from the group consisting of automatic synchronization, manual synchronization and utility synchronization.

7. The system according to claim 1, wherein said POM application provides calendar contact management functionality and appointment management functionality wherein appointment reminders can be scheduled for contacts.

8. The system according to claim 7, wherein said POM application is a Microsoft Outlook application.

9. The system according to claim 8, wherein said SFM application provides business contact management functionality and execution management functionality wherein interaction of organization members with client contacts can be tracked.

10. The system according to claim 9, wherein said SFM application is Siebel Sales application.

11. The system according to claim 10, wherein said queue component comprises a Microsoft Queue application.

12. The system according to claim 9, wherein said queue component comprises queuing routines that adapted to handle queuing transactions with XML/XSLT data transmissions to exchange data between said POM database and said SFM database.

13. The system according to claim 7, wherein said SFM application provides business contact management functionality and execution management functionality wherein interaction of organization members with client contacts can be tracked.

14. The system according to claim 1, wherein said SFM application provides business contact management functionality and execution management functionality wherein interaction of organization members with client contacts can be tracked.

15. The system according to claim 14, wherein said SFM application is a Siebel Sales application.

16. The system according to claim 1, wherein said business contacts may be created via an interface of either application and then made accessible and modifiable via the other application'"'"'s interface.

17. The system according to claim 16, wherein said business contacts may be first created or later accessed and edited via the personal office management application using free form fields, pick lists, multiple variable group lists or other data entry methods to limit bounded data fields required by the SFM application for account contacts.

18. The system according to claim 1, wherein said business contacts are adapted to support the different types and fields of information required by said personal contact data records of said POM application and said account contacts data records of said SFM application.

19. The system according to claim 18, wherein said POM component includes POM-queue integration module, said POM-queue integration module providing forms for use by said POM application for creation of business contact records to be synchronized.

20. The system according to claim 1, wherein said sales force activities comprise records created from appointment data in said POM component and relating to appointments scheduled in a user'"'"'s calendar that have occurred and that involve interaction with at least one of said business contacts.

21. The system according to claim 1, wherein said sales force activities records are synchronized into said SFM database, and wherein said SFM database comprises an organization-wide database managed by the sales force management application that tracks interactions of sales force employees with business contacts of clients on an organization-wide basis.

22. The system according to claim 1, wherein said opportunity tasks comprise client or account opportunity action items that are assigned via said SFM application to users of said POM application as personal tasks.

23. The system according to claim 22, wherein a user can review any opportunity tasks assigned to him via said POM application and then review, accept or reject responsibility for said opportunity task.

24. The system according to claim 22, wherein a user can review record progress updates each opportunity tasks assigned to him using said POM application.

29. The tool according to claim 24, wherein said routines of said POM-queue integration module and said routines of said SFM-queue integration module each synchronize automatically by reading portions of said data needing to be synchronized from said queue component whenever its related one of said POM application or said SFM application is opened, and by writing portions of said data needing to be synchronized to said queue component whenever its related one of said POM application or said SFM application is closed.

25. An electronic tool for synchronizing information contained within records created and utilized by an electronic personal office management (“

POM”

) application and an electronic sales force management (“

SFM”

) application, said POM component comprising a front end user interface that enables interaction with POM data stored in a POM database, said POM data including personal contact data, appointment data and personal task data, said SFM component comprising a front end user interface that enables interaction with SFM data stored in a SFM database, said SFM data including account contact data, data regarding meetings and touch points with accounts or clients, and client or account opportunity action item data, wherein said tool comprises;

a queue component, said POM database being in electronic synchronization with said SFM database via said queue component, and said queue component being adapted to operate as a temporary data storage area between said POM and SFM applications for portions of said SFM data and said POM data that are designated as needing to be synchronized between said applications;

a SFM-queue integration module adapted to be installed as a plug-in within said SFM application; and

a POM-queue integration module adapted to be installed as a plug-in

within said POM application;

wherein said integration modules provide selectable functionalities in said applications for creating data records that for said data designated as needing to be synchronized and provide routines for synchronizing said data records via said queue component;

said data records comprising types selected from the group consisting of business contacts, sales force activities, and opportunity tasks.

26. The tool according to claim 25, wherein said queue component comprises a synchronization engine that exchanges data needing to be synchronized back and forth between said SFM application and two or more of said POM applications, said two or more POM applications each corresponding to a different user.

27. The tool according to claim 26, wherein said synchronization engine sends and receives XML/XSLT data transmissions to synchronize said databases.

28. The tool according to claim 25, wherein a synchronization event comprising exchange of said data needing to be synchronized to or from said queue component can occur in mechanisms selected from the group consisting of automatically, manually, on a transactional basis, and combinations thereof.

30. The tool according to claim 25, wherein said synchronization of said POM database can be driven from within the personal office management application in manners selected from the group consisting of automatic synchronization, manual synchronization and utility synchronization.

31. The tool according to claim 25, wherein said POM application provides calendar contact management functionality and appointment management functionality wherein appointment reminders can be scheduled for contacts.

32. The tool according to claim 31, wherein said POM application is a Microsoft Outlook application.

33. The tool according to claim 32, wherein said SFM application provides business contact management functionality and execution management functionality wherein interaction of organization members with client contacts can be tracked.

34. The tool according to claim 33, wherein said SFM application is Siebel Sales application.

35. The tool according to claim 34, wherein said queue component comprises a Microsoft Queue application.

36. The tool according to claim 33, wherein said queue component comprises queuing routines that adapted to handle queuing transactions with XML/XSLT data transmissions to exchange data between said POM database and said SFM database.

37. The tool according to claim 31, wherein said SFM application provides business contact management functionality and execution management functionality wherein interaction of organization members with client contacts can be tracked.

38. The tool according to claim 25, wherein said SFM application provides business contact management functionality and execution management functionality wherein interaction of organization members with client contacts can be tracked.

39. The tool according to claim 38, wherein said SFM application is a Siebel Sales application.

40. The tool according to claim 25, wherein said business contacts may be created via an interface of either application and then made accessible and modifiable via the other application'"'"'s interface.

41. The tool according to claim 40, wherein said business contacts may be first created or later accessed and edited via the personal office management application using free form fields, pick lists, multiple variable group lists or other data entry methods to limit bounded data fields required by the SFM application for account contacts data records.

42. The tool according to claim 25, wherein said business contacts are adapted to support the different types and fields of information required by said personal contact data records of said POM application and said account contacts data records of said SFM application.

43. The tool according to claim 42, wherein said POM-queue integration module installs forms for use by said POM application for creation of business contact records to be synchronized.

44. The tool according to claim 25, wherein said sales force activities comprise records created from appointment data in said POM database and relating to appointments scheduled in a user'"'"'s calendar that have occurred and that involve interaction with at least one of said business contacts.

45. The tool according to claim 25, wherein said sales force activities records are synchronized into said SFM database, and wherein said SFM database comprises an organization-wide database managed by the sales force management application that tracks interactions of sales force employees with business contacts of clients on an organization-wide basis.

46. The tool according to claim 25, wherein said opportunity tasks comprise client or account opportunity action items that are assigned via said SFM application to users of said POM application as personal tasks.

47. The tool according to claim 46, wherein a user can review any opportunity tasks assigned to him via said POM application and then review, accept or reject responsibility for said opportunity task.

48. The tool according to claim 46, wherein a user can review record progress updates each opportunity tasks assigned to him using said POM application.