Method and system for managing communication sessions between a text-based and a voice-based client

• US 20050198096A1
• Filed: 01/08/2004
• Published: 09/08/2005
• Est. Priority Date: 01/08/2004
• Status: Active Grant

• Current Assignee: Cisco Technology, Inc. (Cisco Systems, Inc.)
• Original Assignee: Cisco Technology, Inc. (Cisco Systems, Inc.)
• Inventors: Patel, Labhesh, Sarkar, Shantanu, Shaffer, Shmuel, Lee, Johnny Hsienchow
• Granted Patent: US 7,702,792 B2
• Time in Patent Office: Days
• US Class Current: 709/200
• CPC Class Codes: H04L 51/04 Real-time or near real-time messaging, e.g. instant messaging [IM]
• CPC Class Codes: H04L 51/066 Format adaptation, e.g. format conversion or compression
• CPC Class Codes: H04L 61/4557 Directories for hybrid networks, e.g. including telephone numbers
• CPC Class Codes: H04L 65/1069 Session establishment or de-establishment
• CPC Class Codes: H04L 65/1094 Inter-user-equipment sessions transfer or sharing
• CPC Class Codes: H04L 65/1101 Session protocols

Abstract

A system and method for communicating messages includes receiving, from a first client associated with a calling party, a request for connection with a second client. A called party associated with the second client is notified that the request for connection was received, in response to receiving the request for connection. A connection processing instruction may be received from a third client associated with the called party. In accordance with a particular embodiment of the present invention, the request for connection may be processed in accordance with the connection processing instruction.

Claims

1. A method for communicating messages, comprising:

receiving, from a first client associated with a calling party, a request for connection with a second client;

notifying a called party associated with the second client that the request for connection was received, in response to receiving the request for connection;

receiving a connection processing instruction from a third client associated with the called party; and

processing the request for connection in accordance with the connection processing instruction.

2. The method of claim 1, wherein the connection processing instruction comprises an instruction from the called party to transfer the calling party to a voicemail messaging system associated with the called party.

3. The method of claim 1, wherein the connection processing instruction comprises an instruction from the called party to establish a communication channel between the first client and the third client.

4. The method of claim 1, wherein the connection processing instruction comprises an instruction from the called party to establish a communication channel between the first client and a fourth client.

5. The method of claim 3, wherein the communication channel comprises a two-way voice communication path between the first client and the third client.

6. The method of claim 1, wherein the connection processing instruction comprises an instruction from the called party to transfer the calling party to a voicemail account of the called party, and further comprising:

transferring the calling party to the voicemail account;

converting the contents of any voicemail message left by the calling party to text; and

transmitting the text to the third client.

7. The method of claim 6, wherein the text is transmitted to the third client approximately in real-time as the calling party leaves the voicemail message.

8. The method of claim 6, wherein the text is transmitted to the called party after the calling party is complete with the voicemail message.

9. The method of claim 1, further comprising establishing a hybrid voice/text communication channel in which the called party listens to voice communications from the calling party, and responds to the calling party using text messages.

10. The method of claim 1, further comprising establishing a hybrid voice/text communication channel in which the called party receives voice messages from the calling party that have been converted to text, and the called party responds to the calling party using text.

11. The method of claim 1, further comprising:

notifying the calling party that the called party will communicate with the calling party using a text messaging enabled client;

receiving voice communication from the first client;

converting the voice communication to text; and

communicating the text to the text messaging enabled client.

12. The method of claim 11, wherein the third client comprises the text messaging enabled client.

13. The method of claim 11, further comprising:

receiving at least a first text response to the voice communication;

converting the first text response to a speech message; and

communicating the speech message to the first client.

14. The method of claim 1, further comprising transmitting, to the first client, a request for the calling party to assign a level of importance to the first request for connection prior to receiving a message from the calling party that is intended for the called party.

15. The method of claim 14, wherein the level of urgency is selected from a group including an urgent designation and a non-urgent designation.

16. The method of claim 15, further comprising transmitting the level of urgency selected by the calling party, to the called party.

17. The method of claim 13, wherein the level of importance is used in a rule-based system to determine whether to forward the message to the called party.

18. The method of claim 13, further comprising:

determining at least one voice characteristic based upon an identity of the called party; and

incorporating the at least one voice characteristic into the speech message.

19. The method of claim 18, wherein the at least one voice characteristic is selected from a group including a male voice tone and a female voice tone.

20. The method of claim 18, wherein the at least one voice characteristic includes a voice spectrum associated with the called party, wherein the at least one voice characteristic is used to allow the speech message to approximately mimic the speaking voice of the called party.

21. The method of claim 1, further comprising:

determining called party communication instructions for processing incoming calls based upon rule-based logic for defining interaction between the calling party and a text enabled client of the called party; and

wherein the rule-based logic is stored in a database prior to receipt of the request for connection.

22. The method of claim 1, further comprising transmitting, to the called party, information regarding the request for connection.

23. The method of claim 22, wherein the information regarding the request for connection includes a telephone number of the first client.

24. The method of claim 22, wherein the information regarding the request for connection includes a name of the calling party.

25. The method of claim 23, wherein the information regarding the request for connection includes a priority assigned to the request for connection.

26. A method for communicating messages, comprising:

receiving, from a first client, a message intended for a second client associated with an intended recipient; and

notifying the intended recipient via Instant Messaging that the message has been received and stored, using a text messaging enabled third client associated with the intended recipient.

27. The method of claim 26, wherein the message comprises a voicemail message.

28. The method of claim 26, wherein the message comprises an electronic mail text message.

29. A system for communicating messages, comprising:

an interface being operable to receive, from a first client associated with a calling party, a request for connection with a second client;

a multimedia server being operable to notify a called party associated with the second client that the request for connection was received, in response to receiving the request for connection;

the multimedia server being further operable to receive a connection processing instruction via Instant Messaging from a third client associated with the called party; and

a processor being operable to process the request for connection in accordance with the connection processing instruction.

30. The system of claim 29, wherein the processor is further operable to establish a communication channel between the first client and the third client.

31. The system of claim 30, wherein the processor comprises a bridge between first and second distinct communication modalities, the first modality being voice and including voice protocols, the second modality being Instant Messaging and including Instant Messaging protocols.

32. The system of claim 30, wherein the communication channel comprises a two-way voice communication path between the first client and the third client.

33. The system of claim 29, further comprising:

the multimedia server being further operable to notify the calling party via Instant Messaging that the called party will communicate with the calling party using a text-messaging enabled client;

the interface being further operable to receive voice communication from the first client;

the processor being further operable to convert the voice communication to text; and

the multimedia server being further operable to communicate the text to the text messaging enabled client.

34. The system of claim 33, further comprising:

the multimedia server being further operable to receive at least a first text response to the voice communication;

the processor being further operable to convert the first text response to a speech message; and

the interface being further operable to communicate the speech message to the first client.

35. The system of claim 29, wherein the interface is further operable to transmit, to the first client, a request for the calling party to assign a level of urgency to the first request for connection.

36. The system of claim 35, wherein the multimedia server is further operable to transmit the level of urgency selected by the calling party, to the called party.

37. The system of claim 34, further comprising:

a database being operable to store a plurality of voice characteristics;

wherein the processor is further operable to determine at least one voice characteristic based upon an identity of the called party; and

wherein the processor is further operable to incorporate the at least one voice characteristic into the speech message.

38. The system of claim 29, wherein the processor is further operable to determine called party communication instructions for processing incoming calls based upon rule based logic for defining interaction between the calling party and a text-enabled client of the called party;

and

a database being operable to store the rule based logic prior to receipt of the request for connection.

39. The system of claim 29, wherein:

the multimedia server is further operable to receive a call processing instruction from the called party, after a first communication connection is established between the calling party and the called party; and

the processor is further operable to execute the call processing instruction.

40. The system of claim 39, wherein the call processing instruction comprises a request from the called party to transfer the communication connection to a fourth client, and the processor is further operable to establish a second communication connection between the first client and the fourth client.

41. A system for communicating messages, comprising:

an interface being operable to receive, from a first client, a message intended for a second client associated with an intended recipient; and

a multimedia server being operable to notify the intended recipient, via Instant Messaging, that the message has been received and stored, using a text messaging enabled third client associated with the intended recipient.

43. The system of claim 41, further comprising:

means for notifying the called party that the called party will communicate with the calling party using a text messaging enabled client;

means for receiving voice communication from the first client;

means for converting the voice communication to text; and

means for communicating the text to the text messaging enabled client.

44. The system of claim 43, further comprising:

means for receiving at least a first text response to the voice communication;

means for converting the first text response to a speech message; and

means for communicating the speech message to the first client.

46. The system of claim 44, further comprising:

means for determining at least one voice characteristic based upon an identity of the called party;

means for incorporating the at least one voice characteristic into the speech message; and

wherein the at least one voice characteristic includes a voice spectrum associated with the called party, and wherein the at least one voice characteristic is used to allow the speech message to approximately mimic the speaking voice of the called party.

42. A system for communicating messages, comprising:

means for receiving, from a first client associated with a calling party, a request for connection with a second client;

means for notifying a called party associated with the second client, via Instant Messaging, that the request for connection was received, in response to receiving the request for connection;

means for receiving a connection processing instruction from a third client associated with the called party; and

means for processing the request for connection in accordance with the connection processing instruction.

45. The system of claim 42, further comprising:

means for transmitting, to the first client, a request for the calling party to assign a level of urgency to the first request for connection.

47. A system for communicating messages, comprising:

means for receiving, from a first client, a message intended for a second client associated with an intended recipient; and

means for notifying the intended recipient, via Instant Messaging, that the message has been received and stored, using a text-messaging enabled third client associated with the intended recipient.

48. Software embodied in a computer-readable medium, the computer-readable medium comprising code operable to:

receive, from a first client associated with a calling party, a request for connection with a second client;

notify, via Instant Messaging, a called party associated with the second client that the request for connection was received, in response to receiving the request for connection;

receive a connection processing instruction from a third client associated with the called party; and

process the request for connection in accordance with the connection processing instruction.

49. The medium of claim 48, wherein the code is further operable to:

receive voice communication from the first client;

convert the voice communication to text; and

communicate the text to the text-messaging enabled client.

50. The medium of claim 49, wherein the code is further operable to:

receive at least a first text response to the voice communication;

convert the first text response to a speech message; and

communicate the speech message to the first client.

51. Software embodied in a computer-readable medium, the computer-readable medium comprising code operable to:

receive, from a first client, a message intended for a second client associated with an intended recipient; and

notify the intended recipient, via Instant Messaging, that the message has been received and stored, using a text-messaging enabled third client associated with the intended recipient.