Methods and systems for providing communications management

• US 20050198129A1
• Filed: 06/09/2004
• Published: 09/08/2005
• Est. Priority Date: 06/09/2003
• Status: Abandoned Application

• Current Assignee: United States Postal Service (Government of the United States of America)
• Original Assignee: United States Postal Service (Government of the United States of America)
• Inventors: Brennan, Susan Renee, Lericos, Irene A., Bolen, Robert Samuel
• Application Number:
  US10/864,026
• Publication Number:
  US 20050198129A1
• Time in Patent Office: Days
• US Class Current: 709/204
• CPC Class Codes: H04L 51/234 for tracking messages
• CPC Class Codes: H04L 51/58 Message adaptation for wireless communication
• CPC Class Codes: H04L 67/10 in which an application is distributed across nodes in the network software deployment G06F8/60; multiprogramming arrangements G06F9/46
• CPC Class Codes: H04L 67/75 Indicating network or usage conditions on the user display

Abstract

Systems and methods for providing communications management may comprise receiving a current request. In addition, the systems and methods may comprise determining a current message in response to the current request wherein the current message is based on at least one of a plurality of previous messages corresponding to previous requests. In addition, the systems and methods may comprise providing the current message.

Claims

1. A method for providing communications management, the method comprising:

receiving a current request;

determining a current message in response to the current request wherein the current message is based on at least one of a plurality of previous messages corresponding to previous requests; and

providing the current message.

2. The method of claim 1, wherein receiving the current request comprises receiving the current request from a media enterprise.

3. The method of claim 2, wherein receiving the current request comprises receiving the current request from one of a local media enterprise, a national media enterprise, or an international media enterprise.

4. The method of claim 1, wherein receiving the current request comprises receiving at least one of a media enterprise'"'"'s name, a media enterprise'"'"'s address, a reporter'"'"'s name, a reporter'"'"'s telephone number, a reporter'"'"'s e-mail address, the current request'"'"'s topic, a time frame in which the current message is needed, a person to which the current request is directed, or a department to which the current request is directed.

5. The method of claim 1, wherein receiving the current request comprises receiving the current request directed to a public relations person.

6. The method of claim 1, wherein determining the current message in response to the current request comprises:

analyzing the at least one of the plurality of previous messages corresponding to the previous requests; and

establishing the current message wherein the current message is consistent with the at least one of the plurality of previous messages.

7. The method of claim 6, wherein providing the current message comprises establishing the current message consistent with policies established by an enterprise establishing the current message.

8. The method of claim 1, wherein determining the current message in response to the current request comprises querying a database comprising the plurality of previous messages corresponding to the previous requests to identify the at least one of a plurality of previous messages corresponding to previous requests, the query based on at least one of a media type, a media size, a media enterprise providing the current request, the type of information sought by the current request, a reporter'"'"'s name, or a geographic region.

9. A system for providing communications management, the system comprising:

a storage memory for maintaining a database; and

a processing unit coupled to the storage memory, wherein the processing unit is operative to

receive a current request;

determine a current message in response to the current request wherein the current message is based on at least one of a plurality of previous messages corresponding to previous requests; and

provide the current message.

10. The system of claim 9, wherein the processing unit being operative to receive the current request further comprises the processing unit being operative to receive the current request from a media enterprise.

11. The system of claim 10, wherein the processing unit being operative to receive the current request further comprises the processing unit being operative to receive the current request from the media enterprise comprising one of a local media enterprise, a national media enterprise, or an international media enterprise.

12. The system of claim 9, wherein the processing unit being operative to receive the current request further comprises the processing unit being operative to receive the current request comprising at least one of a media enterprise'"'"'s name, a media enterprise'"'"'s address, a reporter'"'"'s name, a reporter'"'"'s telephone number, a reporter'"'"'s e-mail address, the current request'"'"'s topic, a time frame in which the current message is needed, a person to which the current request is directed, or a department to which the current request is directed.

13. The system of claim 9, wherein the processing unit being operative to receive the current request further comprises the processing unit being operative to receive the current request directed to a public relations person.

14. The system of claim 9, wherein the processing unit being operative to determine the current message in response to the current request further comprises the processing unit being operative to:

analyze the at least one of the plurality of previous messages corresponding to the previous requests; and

establish the current message wherein the current message is consistent with the at least one of the plurality of previous messages.

15. The system of claim 14, wherein the processing unit being operative to establish the current message further comprises the processing unit being operative to establish the current message consistent with policies established by an enterprise establishing the current message.

16. The system of claim 9, wherein the processing unit being operative to determine the current message in response to the current request further comprises the processing unit being operative to query a database comprising the plurality of previous messages corresponding to the previous requests to identify the at least one of a plurality of previous messages corresponding to previous requests, the query based on at least one of a media type, a media size, a media enterprise providing the current request, the type of information sought by the current request, a reporter'"'"'s name, or a geographic region.

17. A computer-readable medium which stores a set of instructions which when executed performs a method for providing communications management, the method executed by the set of instructions comprising:

receiving a current request;

determining a current message in response to the current request wherein the current message is based on at least one of a plurality of previous messages corresponding to previous requests; and

providing the current message.

18. The computer-readable medium of claim 17, wherein receiving the current request comprises receiving the current request from a media enterprise.

19. The computer-readable medium of claim 18, wherein receiving the current request comprises receiving the current request from the media enterprise comprising one of a local media enterprise, a national media enterprise, or an international media enterprise.

20. The computer-readable medium of claim 23, wherein receiving the current request comprises receiving the current request comprising at least one of a media enterprise'"'"'s name, a media enterprise'"'"'s address, a reporter'"'"'s name, a reporter'"'"'s telephone number, a reporter'"'"'s e-mail address, the current request'"'"'s topic, a time frame in which the current message is needed, a person to which the current request is directed, or a department to which the current request is directed.

21. The computer-readable medium of claim 17, wherein receiving the current request comprises receiving the current request directed to a public relations person.

22. The computer-readable medium of claim 17, wherein determining the current message in response to the current request comprises:

analyzing the at least one of the plurality of previous messages corresponding to the previous requests; and

establishing the current message wherein the current message is consistent with the at least one of the plurality of previous messages.

23. The computer-readable medium of claim 22, wherein establishing the current message comprises establishing the current message consistent with policies established by an enterprise establishing the current message.

24. The computer-readable medium of claim 22, wherein determining the current message in response to the current request comprises querying a database comprising the plurality of previous messages corresponding to the previous requests to identify the at least one of a plurality of previous messages corresponding to previous requests, the query based on at least one of a media type, a media size, a media enterprise providing the current request, the type of information sought by the current request, a reporter'"'"'s name, or a geographic region.