Using trend data to address computer faults

• US 20050198279A1
• Filed: 11/08/2004
• Published: 09/08/2005
• Est. Priority Date: 05/21/2003
• Status: Abandoned Application

• Current Assignee: Hewlett-Packard Development Company, L.P. (HP Inc.)
• Original Assignee: Hewlett-Packard Development Company, L.P. (HP Inc.)
• Inventors: Faihe, Yassine, Flocken, Philip A., Tripp, Travis Scott
• Application Number:
  US10/984,721
• Publication Number:
  US 20050198279A1
• Time in Patent Office: Days
• US Class Current: 709/224
• CPC Class Codes: G06F 11/008 Reliability or availability analysis
• CPC Class Codes: G06F 11/0748 in a remote unit communicating with a single-box computer node experiencing an error/fault remote testing G06F11/2294
• CPC Class Codes: G06F 11/0778 Dumping, i.e. gathering error/state information after a fault for later diagnosis
• CPC Class Codes: G06F 11/079 Root cause analysis, i.e. error or fault diagnosis in a hardware test environment G06F11/22; in a software test environment G06F11/36
• CPC Class Codes: G06F 11/0793 Remedial or corrective actions recovery from an exception in an instruction pipeline G06F9/3861; by retry G06F11/1402; for recovering from a failure of a protocol instance or entity H04L69/40
• CPC Class Codes: G06F 11/3055 Monitoring arrangements for monitoring the status of the computing system or of the computing system component, e.g. monitoring if the computing system is on, off, available, not available error or fault processing without redundancy G06F11/0703; error detection or correction by redundancy in data representation G06F11/08; error detection or correction by redundancy in operation G06F11/14; error detection or correction by redundancy in hardware G06F11/16
• CPC Class Codes: G06F 11/3082 the data filtering being achieved by aggregating or compressing the monitored data
• CPC Class Codes: G06F 11/3452 Performance evaluation by statistical analysis
• CPC Class Codes: G06F 11/366 using diagnostics G06F11/0703 takes precedence
• CPC Class Codes: G06F 2201/865 Monitoring of software

Abstract

A computer service system uses trend-data software repeatedly to collect status data describing a serviced computer system. The result tend data can be analyzed to provide solutions that can reduce the likelihood of faults and to help pinpoint their causes when they do occur.

Claims

1. A computer fault-management system comprising:

a serviced computer system running data gathering software for detecting faults and for gathering data describing configuration changes over time prior to a detected fault;

a service computer system for analyzing said data to provide a solution for addressing a detected fault; and

communication software for communicating said data from said serviced computer system to said service computer system.

2. A computer fault-management system as recited in claim 1 wherein said communication software communicates said data as it is gathered so that some of said data is communicated before other of said data is gathered.

3. A computer fault-management system as recited in claim 2 wherein said service computer system analyzes said data to predict the occurrence of a potential fault and to provide a solution for avoiding actualization of said potential fault.

4. A computer fault-management system as recited in claim 3 wherein said service computer system applies a trending analysis to said data to predict the occurrence of a potential fault and to provide a solution for avoiding actualization of said fault.

5. A computer fault-management system wherein said serviced computer system is a customer computer system and said service computer system is a vendor computer system, said communication software providing for communication between said service computer system and said serviced computer system over the Internet.