Method for call screening in a voice mail system

• US 20050201534A1
• Filed: 09/10/2004
• Published: 09/15/2005
• Est. Priority Date: 03/10/2004
• Status: Abandoned Application

• Current Assignee: Avago Technologies General IP PTE Limited (Broadcom, Inc.)
• Original Assignee: Avago Technologies General IP PTE Limited (Broadcom, Inc.)
• Inventors: Ignatin, Gary R.
• Application Number:
  US10/938,095
• Publication Number:
  US 20050201534A1
• Time in Patent Office: Days
• US Class Current: 379/88.220
• CPC Class Codes: H04M 1/6505 storing speech in digital form
• CPC Class Codes: H04M 1/663 Preventing unauthorised calls to a telephone set
• CPC Class Codes: H04M 2203/2011 Service processing based on information specified by a party before or during a call, e.g. information, tone or routing selection
• CPC Class Codes: H04M 3/436 Arrangements for screening incoming calls , i.e. evaluating the characteristics of a call before deciding whether to answer it based on the calling party profile H04M3/42059; based on location H04M3/42348; based on presence H04M3/42365; diversion H04M3/54
• CPC Class Codes: H04M 3/533 Voice mail systems

Abstract

Methods of call screening in a voice mail system are provided. In one embodiment, the method may comprise, for example, one or more of the following: receiving an indication of an incoming call for a voice mail system subscriber, the incoming call originating from a caller'"'"'s telephone to a subscriber'"'"'s telephone; indicating by the subscriber that call screening of the incoming call is desired; routing the incoming call to be recorded in a subscriber'"'"'s voice mail box as a caller'"'"'s voice message; and initiating call screening of the caller'"'"'s voice message by establishing a three-way connection between the caller'"'"'s telephone, the subscriber'"'"'s telephone, and the centralized voice mail system, the subscriber'"'"'s telephone being in a “mute” mode.

Claims

1. A method of remote screening of calls in a centralized voice mail system, the method comprising:

(a) receiving an incoming call for a subscriber telephone;

(b) receiving a call screening enablement signal from the subscriber telephone;

(c) muting a voice signal from the subscriber telephone;

(d) recording the incoming call to a voice mailbox associated with the subscriber, while playing the incoming call to the subscriber telephone;

(e) terminating recording and initiating two-way communication between the incoming call and the subscriber telephone, if a call screening disablement signal is received; and

(f) continuing recording the incoming call to a voice mailbox associated with the subscriber while playing the incoming call to the subscriber telephone, if a call screening disablement signal is not received.

2. The method of claim 1 wherein the subscriber telephone comprises one of a conventional telephone, a cellular telephone, and an Internet protocol (IP) phone.

3. The method of claim 1 wherein the voice mailbox is located within the subscriber telephone.

4. A method of remote screening of calls in a centralized voice mail system, the method comprising:

(a) receiving an incoming call for a first subscriber telephone;

(b) alerting a second subscriber telephone of the incoming call;

(c) receiving a call screening enablement signal from the second subscriber telephone;

(c) muting a voice signal from the second subscriber telephone;

(d) recording the incoming call to a voice mailbox associated with the subscriber, while playing the incoming call to the second subscriber telephone;

(e) terminating recording and initiating two-way communication between the incoming call and the second subscriber telephone, if a call screening disablement signal is received; and

(f) continuing recording of the incoming call, if a call screening disablement signal is not received.

5. The method of claim 4 wherein the first subscriber telephone comprises one of a conventional telephone, a cellular telephone, and an Internet protocol (IP) phone.

6. The method of claim 4 wherein the second subscriber telephone comprises one of a conventional telephone, a cellular telephone, and an Internet protocol (IP) phone.

7. The method of claim 4 wherein the voice mailbox is located within the first subscriber telephone.

8. The method of claim 4 wherein the alerting comprises at least one of an audible and a visual alert.

9. A method of screening calls in a centralized voice mail system, the method comprising:

(a) receiving an indication of an incoming call for a voice mail system subscriber, the incoming call originating from a caller'"'"'s telephone to a subscriber'"'"'s telephone;

(b) accepting an indication from the subscriber that call screening of the incoming call is desired;

(c) routing the incoming call to be recorded in a subscriber'"'"'s voice mail box as a caller'"'"'s voice message; and

(d) initiating call screening of the caller'"'"'s voice message by establishing a three-way connection between the caller'"'"'s telephone, the subscriber'"'"'s telephone, and the centralized voice mail system, and wherein voice signals from the subscriber'"'"'s telephone are muted.

10. The method of claim 9, wherein the subscriber receives the indication of the incoming call on the subscriber'"'"'s telephone.

11. The method of claim 9, wherein the subscriber receives the indication of the incoming call on a remote telephone.

12. The method of claim 11, wherein the three-way connection is established between the caller'"'"'s telephone, the remote telephone, and the centralized voice mail system, and wherein voice signals from the remote telephone are muted.

13. The method of claim 9, wherein the subscriber receives the indication of the incoming call via the Internet.

14. The method of claim 9, wherein the indication of the incoming call is at least one of a visual indication and an audible indication.

15. The method of claim 9, wherein the subscriber'"'"'s voice mail box is part of a functionality present on the subscriber'"'"'s telephone.

16. The method of claim 9, wherein the subscriber'"'"'s voice mail box is part of a functionality present on the remote telephone.

17. The method of claim 16, further comprising:

(e) storing the caller'"'"'s voice message as an audio file in the subscriber'"'"'s voice mail box on the remote telephone; and

(f) transferring the audio file from the subscriber'"'"'s voice mail box on the remote telephone to a voice message storage location on the centralized voice message system, the audio file being accessible for subsequent review by the subscriber.

18. The method of claim 17, wherein the caller'"'"'s voice message is automatically recorded in the subscriber'"'"'s voice mail box without initiating the call screening, the automatic recordation based on at least one of the caller'"'"'s name and the caller'"'"'s telephone number.

19. The method of claim 9, wherein the indication of the incoming call comprises at least one of the caller'"'"'s name and the caller'"'"'s telephone number.

20. The method of claim 19, wherein call screening of the incoming call is initiated automatically based on at least one of the caller'"'"'s name and the caller'"'"'s telephone number.

21. The method of claim 9, wherein the three-way connection is established using at least one of a wired network connection and a wireless network connection.

22. The method of claim 9, further comprising:

(e) initiating a two-way call between the caller and the subscriber by removing the centralized voice mail system from the three-way connection and un-muting the subscriber'"'"'s telephone, the initiating of the two-way call being at the subscriber'"'"'s choice.

23. The method of claim 9, further comprising:

(e) interrupting call screening of the caller'"'"'s voice message by removing the subscriber'"'"'s telephone from the three-way connection, the removing of the subscriber'"'"'s telephone being at the subscriber'"'"'s choice; and

(f) saving the caller'"'"'s voice message in the subscriber'"'"'s voice mail box for subsequent access by the subscriber.

24. The method of claim 9, wherein during the call screening, the caller'"'"'s voice message is an audible message heard on the subscriber'"'"'s telephone.

25. The method of claim 9, wherein during the call screening, the caller'"'"'s voice message is converted from speech to text.

26. The method of claim 25, wherein the text is displayed on the subscriber'"'"'s telephone.

27. A method of remote screening of calls in a centralized voice mail system, the method comprising:

(a) receiving an incoming call to a voice mail system subscriber, the call originating from a caller'"'"'s telephone to the subscriber'"'"'s telephone, the subscriber being already engaged in an existing conference call on the subscriber'"'"'s telephone;

(b) initiating a recording of the incoming call as a caller'"'"'s voice message into a subscriber'"'"'s voice mail box;

(c) converting the caller'"'"'s voice message from speech to text, the conversion being performed during the recording of the caller'"'"'s voice message;

(d) displaying the converted text message on the subscriber'"'"'s telephone, the displaying being performed during the conversion of the caller'"'"'s voice message;

(e) initiating a two-way call between the caller and the subscriber, the initiating of the two way call being at the subscriber'"'"'s choice; and

(f) initiating a recording of the existing conference call into the subscriber'"'"'s voice mail box, the initiating of the recording being performed automatically after initiating the two-way call.

28. A system supporting the remote screening of calls, the system comprising:

at least one processor capable of receiving an incoming call for a subscriber telephone;

the at least one processor capable of receiving a call screening enablement signal from the subscriber telephone;

the at least one processor capable of muting a voice signal from the subscriber telephone;

the at least one processor capable of recording the incoming call to a voice mailbox associated with the subscriber, while playing the incoming call to the subscriber telephone;

the at least one processor capable of terminating recording and initiating two-way communication between the incoming call and the subscriber telephone, if a call screening disablement signal is received; and

the at least one processor capable of continuing recording the incoming call to a voice mailbox associated with the subscriber while playing the incoming call to the subscriber telephone, if a call screening disablement signal is not received.

29. The system of claim 28 wherein the subscriber telephone comprises one of a conventional telephone, a cellular telephone, and an Internet protocol (IP) phone.

30. The system of claim 28 wherein the voice mailbox is located within the subscriber telephone.

31. A system supporting the remote screening of calls, the system comprising:

at least one processor capable of receiving an incoming call for a first subscriber telephone;

the least one processor capable of alerting a second subscriber telephone of the incoming call;

the least one processor capable of receiving a call screening enablement signal from the second subscriber telephone;

the least one processor capable of muting a voice signal from the second subscriber telephone;

the least one processor capable of recording the incoming call to a voice mailbox associated with the subscriber, while playing the incoming call to the second subscriber telephone;

the least one processor capable of terminating recording and initiating two-way communication between the incoming call and the second subscriber telephone, if a call screening disablement signal is received; and

the least one processor capable of continuing recording of the incoming call, if a call screening disablement signal is not received.

32. The system of claim 31 wherein the first subscriber telephone comprises one of a conventional telephone, a cellular telephone, and an Internet protocol (IP) phone.

33. The system of claim 31 wherein the second subscriber telephone comprises one of a conventional telephone, a cellular telephone, and an Internet protocol (IP) phone.

34. The system of claim 31 wherein the voice mailbox is located within the first subscriber telephone.

35. The system of claim 31 wherein the alerting comprises at least one of an audible and a visual alert.