Service system
First Claim
1. An establishment customer service system including:
- a central processor disposed in the establishment;
one or more service terminals in communication with the central processor and disposed in the establishment proximate one or more customer locations of the establishment wherein each terminal is configured to display a menu presenting to the customer goods and/or services vendible by the establishment, each terminal including a menu item selector such that actuation of the selector by the customer causes an order signal to be transmitted to the central processor which returns an order confirmation signal, the order signal including information indicative goods and/or services desired by a customer; and
an automated payment device disposed in or adjacent each service terminal, the payment device configured for receiving payment for goods and/or services ordered by the customer and confirmed by the central processor;
wherein the ordered goods and/or services are provided to the customer once payment is made.
0 Assignments
0 Petitions
Accused Products
Abstract
An establishment customer service system includes a central processor disposed in the establishment and one or more service terminals in communication with the central processor, the terminals being disposed in the establishment proximate one or more customer locations of the establishment. Each terminal is configured to display a menu presenting to the customer goods and/or services vendible by the establishment and includes a menu item selector such that actuation of the selector by the customer causes an order signal to be transmitted to the central processor which returns an order confirmation signal. The order signal includes information indicative goods and/or services desired by a customer. The service terminals also include an automated payment device disposed in or adjacent each service terminal, the payment device configured for receiving payment for goods and/or services ordered by the customer and confirmed by the central processor; wherein the ordered goods and/or services are provided to the customer once payment is made.
-
Citations
13 Claims
-
1. An establishment customer service system including:
-
a central processor disposed in the establishment;
one or more service terminals in communication with the central processor and disposed in the establishment proximate one or more customer locations of the establishment wherein each terminal is configured to display a menu presenting to the customer goods and/or services vendible by the establishment, each terminal including a menu item selector such that actuation of the selector by the customer causes an order signal to be transmitted to the central processor which returns an order confirmation signal, the order signal including information indicative goods and/or services desired by a customer; and
an automated payment device disposed in or adjacent each service terminal, the payment device configured for receiving payment for goods and/or services ordered by the customer and confirmed by the central processor;
wherein the ordered goods and/or services are provided to the customer once payment is made. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
-
-
9. A method of providing a customer services system in an establishment, the method including the steps of:
-
providing a central processor in the establishment;
disposing one or more service terminals in the establishment proximate one or more customer locations, each terminal in communication with the central processor;
configuring each terminal to display a menu presenting to the customers goods and/or services vendible by the establishment;
providing a menu selector allowing a customer to orders selected goods and/or services;
providing an order signal from the service terminal to the central processor including information indicative of the goods and/or services desired by the customer;
providing an order confirmation signal from the central processor to the service terminal;
providing an automated payment device on each service terminal for allowing a customer to pay for goods and/or services ordered through the terminal; and
providing the customer with the ordered goods and/or services. - View Dependent Claims (10, 11, 12, 13)
-
Specification