System, method and computer program product for prioritizing messages

• US 20050204009A1
• Filed: 03/07/2005
• Published: 09/15/2005
• Est. Priority Date: 03/09/2004
• Status: Abandoned Application

• Current Assignee: Clearcontext Corp.
• Original Assignee: Clearcontext Corp.
• Inventors: Hazarika, Devapratim, Kang, Frank
• Application Number:
  US11/075,194
• Publication Number:
  US 20050204009A1
• Time in Patent Office: Days
• US Class Current: 709/206
• CPC Class Codes: G06Q 10/107 Computer-aided management of electronic mailing [e-mailing]

Abstract

A system, method and computer program product for prioritizing a message are described. In one embodiment, information about one or more characteristics of a message may be obtained. A score for the message may be calculated based on the obtained information. A priority based on the calculated score may then be assigned to the message.

Claims

1. A method for prioritizing a message, comprising:

obtaining information about one or more characteristics of a message;

calculating a score for the message based on the obtained information; and

assigning a priority to the message based on the calculated score.

2. The method of claim 1, wherein the message is presented according to the assigned priority.

3. The method of claim 1, wherein the message is presented with a visual indicator indicative of the assigned priority.

4. The method of claim 1, wherein a notification is generated if the assigned priority of the message meets a threshold condition.

5. The method of claim 1, wherein the information about the one or more characteristics of the message is obtained after a messaging application receives the message.

6. The method of claim 1, wherein the score for the message is modified by a scaling factor.

7. The method of claim 1, wherein the score comprises a plurality of sub-scores each associated with at least one characteristic of the message.

8. The method of claim 1, wherein the obtained information relates to one or more associations between an address of a sender of the message and a recipient of the message.

9. The method of claim 8, wherein the obtained information includes information about a domain associated with the sender.

10. The method of claim 8, wherein the obtained information includes information about a frequency that the recipient responds to messages from the sender.

11. The method of claim 1, wherein the obtained information relates to a predefined priority associated with the message.

12. The method of claim 11, wherein the predefined priority is defined by a recipient.

13. The method of claim 1, wherein the obtained information relates to participation of a recipient in a message thread associated with the message.

14. The method of claim 13, wherein the obtained information includes information about whether the recipient is an initiator of the message thread.

15. The method of claim 13, wherein the obtained information includes information about a number of previous messages sent by the recipient in the message thread.

16. The method of claim 1, wherein the obtained information relates to a measure of directness of the message to the recipient.

17. The method of claim 16, the obtained information includes information about whether the recipient is included in at least one of:

a To recipient address field of the message;

a carbon copy (CC) recipient address field of the message, and a blind carbon copy (BCC) recipient address field of the message.

18. The method of claim 17, wherein the obtained information includes information about whether the recipient is the only recipient included in the associated recipient address field.

19. A system for prioritizing a message, comprising:

logic for obtaining information about one or more characteristics of a message;

logic for calculating a score for the message based on at least a portion of the obtained information about the one or more characteristics of the message; and

logic for assigning a priority to the message based on the calculated score.

20. A computer program product for prioritizing a message, comprising:

computer code for obtaining information about one or more characteristics of a message;

computer code for calculating a score for the message based on at least a portion of the obtained information about the one or more characteristics of the message; and

computer code for assigning a priority to the message based on the calculated score.